Customer Service Manager

RESUME

DANI EL A JASAR EVI C

* * * * * C C A D I L LY R O W • A N T I O C H T N • 3 7 0 13

* ** * ** * 9 5 3 • J D A N I E L A 2 8 @ A O L . C O M

PROFILE

A young professional with a unique combination of accounting experience and customer service, bringing

the ability to help a Customer with their personal needs.

PROFESSIONAL GOALS

Pursuing Armed Guard position

Include securing employment at in order to train and progress to upward Management continuing to

interact and share with team members and colleagues, so as to develop skills to enable me to perform a

more professional job

Qualifications

Previous experience as a Customer Service Representative and Manager

Several years of Customer service experience and training

Exceptional Attention to Detail

Adaptable to changes in a fast paced environment

Organized, Self motivated and Results Driven.

Enthusiastic and able to proactively lead a team to its goal.

Keen understanding that excellent customer service stems from exceptional listening skills and ability to

deliver specifications

Received Certificates in Customer Service and acquired basic Accounting skills

Achievements

Armed Security License

Apps. Training

Promoted to Desk Manager

Received employee of the month

Successful small business

Great Customer Service, Great Team Player

Very helpful and motivated person

Education

Slobodan Vukovic High School in Bosnia

Jan. 1988 Nov. 1990

Zeppelin High School in Germany

Feb. 1992 Sept.1994

Maria Merian College in Germany

Apr.1995 Nov.2000

LANGUAGES

I am fluent in Bosnian, German and English

Employment

Niki J Xpress Inc Nashville TN

Managing the Company

Feb.2002 Remain

Customer Service Representative, take care of all their

financials business or personal needs

Taking care of their Insurance claims, dispatch loads and releasing loads,

Manage their bank accounts and truck maintenance

Manager Mitch 615-***-****

Advance America Nashville TN

Asst. Sore Manager

Aug.2007 Sep.2008 (Quit)

Customer Service Manager, Open and Close every day, was providing customers with their needs in cash

as a Payday Loan Specialist, all accounts that were due or are past due were being called and reminded

every day in Collections, Banking deposits every day, balancing the safe and counting before opening and

after closing verify checking accounts before releasing loans

Manager Morris Essary 615-***-****

Capitol Cash Nashville TN

Asst. Store Manager

Oct.2006 Apr.2007 (Store Closed)

Customer Service Manager, open and close every day, was providing customers with their needs with

cash as a Payday Loan Specialist, Loan Specialist require to inspect vehicle values and Repo dispatch

on past due loans, Tax Specialist, Check Cashing used to call in to make sure that the checks presented

to us are valid, Billing making sure that the store expenses were all up to date, used to go to customers

addresses to talk to them and see when they would be able to pay the loan off as a Collections agent.

Manager Ben Piazza

(Office) 615-***-**** (Cell) 615-***-****

Dillard’s Antioch TN

Sales Representative

Jan.2003 May.2005 (Maternity leave)

Sales Specialist / Security

Manager Ezard King 615-***-****

La Quinta Inn Nashville TN

Front Desk Manager

Room assignments, making sure that the rooms were ready for guests

Setting schedules, making sure that the lobby was clean

Inventory on housekeeping Dept and managing laundry room

Mar.2002 Dec.2002 (Quit)

Guest Service Manager

Manager Stacy Lee 615-***-****

Contact this candidate