Manager Customer Service

Kenneth Kowalski

**** *. ***** ****** ***. *D, Chicago Ridge, IL 60415

Home 708-***-**** ( Cell 312-***-**** ( abk7zd@r.postjobfree.com

PERSONAL OBJECTIVE

To obtain a challenging position in the graphic communication industry that

will allow me to utilize my experience in premedia, printing and website

production, department supervision, asset management, teaching, and

customer service.

QUALIFICATIONS

( Premedia production specialist ( Prepress department manager

( College level instructor ( Supervisor of digital-imaging

department

( Trade-show exhibitor ( Extensive graphic arts education

( Implementation and support of enterprise digital asset management systems

( Extensive experience in digital and conventional printing production

EDUCATION

BS Printing '95 AAS Graphic Arts Technology '92

Rochester Institute of Technology South Suburban College

School of Printing Management and Sciences South Holland, Illinois 60473

Rochester, New York 14623

( Completed Color Reproduction Concentration at RIT

( October 2005 - Quark to InDesign Migration - Sterling Ledet

( May 2000 - Microsoft SQL Server Introduction - Learning Tree

International

HARDWARE & SOFTWARE EXPERIENCE

( Mac OS 10.6 ( Windows XP & 2000 ( Adobe Creative Suite 4

( Quark 7 ( Freehand ( Corel Draw X3

( FileMaker Pro ( Metrix 2.2 ( Brisque & Xitron RIPs

( Flightcheck ( Office 2008 ( SQL Enterprise Manager

( Portfolio ( Media Manager ( IRIS Realist & Epson proofers

( Retrospect ( WebEx ( Leaf & Fuji Digital Cameras

( Telescope ( FTP Clients ( Color Laser Copiers

( X-Rite & Gretag color measurement equipment

( Screen, Linotype-Hell and Crossfield drum scanners

WORK EXPERIENCE

Imageworks Manufacturing - Prepress Manager - Nov 2007 to Sept 2008

( Preflight and prepare client artwork for plates & film

( Create press layouts with Metrix 2.2 software & manually using

Illustrator

( Perform trapping with Scitex Full Auto Frames

( Perform color corrections with Photoshop & Presstouch

( Generate Matchprint proofs & Kodak plates for printing on plastic

substrates

utilizing a Creo Trendsetter Spectrum platesetter with a Brisque 4.1

RIP

( Generate film for screen-printing utilizing an Agfa Avantra 44

Imagesetter with

Online Processor and a Xitron Navigator RIP

( Color Management - Created ICC color profiles for monitors using X-

Rite i1 system

( Digital Asset Management - Implemented searchable database for DVD

archives

( Font Management - Implemented Extensis Suitcase Fusion

( Operate an Epilog Legend 24TT Laser Cutter

( Compile and maintain software versions & licenses, department

practices, vendor &

client information

( Improve department cleanliness and safety equipment

Blyth HomeScents - Digital Specialist - May 2004 to December 2006

( Preflight and transfer artwork files to domestic and international

vendors

( Review contract proofs for color and content integrity

( Implement company-wide graphics approval procedure

( Implement and maintain color management rules and procedures

( Color-calibrate monitors and printers

( Implement High Resolution PDF workflow internally and with vendors

( Develop and maintain Portfolio CD and FTP image libraries

( Install and maintain Mac G5 computers in entire department

( Implement Creative Suite 2, Quark 6, Suitcase and Adobe Type Libraries

( Provide training sessions for creative and marketing teams

( Glamour and product digital photography

( Press approvals for catalog production

( Develop policies for file server directory structure and naming

conventions

( Compile and maintain vendor list

Interchange Digital - Implementation Specialist - August 1999 to June 2003

( Requirements analysis for enterprise-wide digital asset management

systems

( Generate design specifications ( Develop workflow diagrams

( Manage customization projects ( Develop training plans

( Maintain digital files on servers ( Pre-flight client

supplied files

( Maintain metadata populated in databases ( Build custom demo sites

( Maintain security access to databases ( Specify customization

requests

( Create client specific training guides ( Provide tier two

client support

( Maintain issue-tracking database ( Perform trade show

demos

( Perform basic & advanced client user training

( Perform application and user acceptance testing

( Provide multinational support and training for Europe and Asia

( Organize and run development/client operations meetings

Printing Arts Chicago - Prepress Technician - January 1998 to February 1999

( Operation, maintenance & calibration of Crossfield 6250 Drum Scanner.

( Performed High-end photo retouching and restoration

( Perform Trapping on Scitex Brisque ( File archiving & retrieval

( Film output on Scitex Dolev imagesetters ( Color quality assurance

( Digital proofing with IRIS Realist proofer

College Of DuPage - Instructor of Process-Color Theory class - June 1997 to

June 1999

( Classroom lectures and demonstrations ( Evaluation of students

( Conducting tours of printing/prepress facilities

Atlantic Press - Digital Imaging Dept. Supervisor - September 1995 to

December 1997

( Supervised daily production of digital and conventional photography

( Operation, maintenance & calibration of Crossfield Drum Scanner

( Image Manipulation, Color Correction, Photo Retouching

( Digital Photography with Leaf Digital Camera

( Film output on Agfa Image Setter and Crossfield Magna-Rip

( Digital printing and troubleshooting on Cannon Printer & JetStream RIP

( Digital Asset Management for national hardware and grocery retailers

HONORS:

( Dean's List - Rochester Institute of Technology

( High Academic Honors - South Suburban College

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