Customer Service Human Resources

NICHOLE M. DICARLO

**** ******* **. ******, ******** 48162 734-***-****

abk7us@r.postjobfree.com

TECHNOLOGY PROFESSIONAL / EXECUTIVE SUPPORT / CUSTOMER SERVICE

** ***** ********** *********e in Responsible, High-visibility, and Multi-

task Environments which include various Hardware and Software Applications,

Executive Assistance, Human Resources, Direct Sales, Customer Service, Call

Center, and ISO Quality Management.

Excellent Computer Skills / Assignment & Project Management / Environmental

and Continual Improvement Quality Management / Great Strides Team Leader /

Relay for Life Team Leader

A positive thinking, results-oriented, and team-spirited Professional

recognized for "proactively" exceeding organizational mandates over past 15

years in diverse work environments.

Communication skills (verbal & written) Project and assignment

management

Sales and Marketing Interpersonal and relationship

building skills

Staff training and development Time management -

deadline sensitive

Document control - information processing Human Resources and

Payroll

Computer Skills: Windows, MS Office (Word, Excel, PowerPoint, Access,

Outlook, and Front Page), Internet research, QuickBooks Pro, Max-Ice

Scheduler, ADP, PhotoShop, Paint Shop Professional, Visio, Adobe, Adobe

Illustrator, AS400, Various Transportation Management Systems, Sys Aid Help

Desk, Active Directory, and VNC.

KC Transportation, Carleton, MI 2004 to

2009

IT Assistant, Marketing, and Quality Manager

As IT Assistant responsibilities included managing the help desk, service

requests, upgrading hardware and software, all cellular phone management

(over 200 units), creating and maintaining web sites, supervising projects

from conception through implementation. Creating marketing plans, brochures

and promotional materials. Assisting in Human Resources and Payroll when

necessary, also responsible for all contracts and maintenance renewals.

As the Quality Manager, duties included maintaining ISO-9001 certification,

as well as the Environmental ISO-14001 through audits and daily logs.

Handle all corrective actions and dispute resolution. Update Quality

Manual, Policy, and Objectives as needed. Travel to off-site locations as

needed for audits and maintenance. The only Liaison between ISO registrars

and KC Group.

La-Z-Boy Incorporated, Monroe, MI 1999 to 2004

Executive Assistant to the Vice-President of IT

Provide support to the Vice-President of IT and IT department (72

employees) with various duties including coordinating meetings, travel

arrangements, and monthly budget reports. Tracking of accounts payables and

ordering supplies. Organization of monthly department meeting, including

creating a Power Point presentation for the event. Maintain database of all

employees, past and current, time tracking and reporting of all employees

to Human Resources, keep logs of all vacation time, and update policy and

procedure manuals. Built and maintain relationship with Nextel, the

cellular provider of choice for the department. Keep track and monitor all

cellular phone bills and handle discrepancies and ordering.

Monroe Multi-Sports Complex 1998 to 1999

Business & Ice Scheduling Manager

Responsible for maintaining the entire office environment and management of

the support staff. Duties included payroll of all employees using ADP,

accounts payables and receivables, counting money and depositing receipts

daily. A file was kept for every day's activity in the areas of Pro Shop,

Concessions, public skating, and daily ice payments. Coordinated all figure

skating (events and classes) and hockey programs. Secured ice contracts to

make sure every hour was utilized to its fullest. Great client relationship

management kept happy and loyal customers.

Foster Inc., Realtors 1995 to 1998

Office Manager

Assisted owners in preparing and monitoring monthly financial reports.

Handled renewals for dues, subscriptions, and memberships. Processed

requests for conference and educational seminars. Assisted with assignments

and special projects for the Multiple Listing Service of Monroe. Handled

all payroll, accounts payables and receivables. Calculated and determined

commission checks for Realtors. Responsible for all marketing efforts and

advertising. Designed and prepared all home brochures and newspaper ads.

Also responsible for installation and education of all new software.

Siena Heights University, Adrian, MI

Seeking a Bachelor - Business Administration Part-Time

Associate of Science - 1995

Electronic Office & Business Management

Monroe County Community College, Monroe, MI

High School Diploma - 1992

Jefferson High School, Newport, MI

Continuing Education - Seminars - Workshops

Seminar - "Partnering with Your Boss: Strategic Skills for Administrative

Professionals "American Management Assoc. 2003

Seminar - "The Exceptional Assistant", Fred Pryor Seminars, 2000

Certification in Internal Auditing for the ISO Quality Management System -

2005

Contact this candidate