Customer Service Sales
Resume:
San Antonio, TX *****
Phone Home: 210-***-****
E-mail abk7gi@r.postjobfree.com Suzanne M. Taggart
Summary of 18 years proven success in all phases of marketing, advertising and
Qualifications customer service, in production, administrative and
management/supervisory capacity. Excellent organizational and
leadership skills and experience. Strong practical and theoretical
foundation; written and oral communications. Strong dedication to both
company and customer service and satisfaction.
Work experience April, 2008 - July, 2010 The
MightyGroup San Antonio, TX
Office Manager
Management and training of 8-member staff. Human Resources management.
Preparation and management of advertising budgets for clientele and
agency. Media and public relations services, to include press releases,
promotions, special events, and administrative management. Vendor and
client relations, including negotiations and preparation of quotes for
clients. Traffic management, to include management and supervision of
multiple campaigns and jobs. Accounting, to include maintenance of
accounts payable and receivable.
September, 2002 - November, 2007 Focus
Direct, LLC. San Antonio, TX
Senior Project Manager / Coordinator
Utilization of thorough knowledge of commercial printing, laser
imaging, data processing, mail processing, postal regulations and
related terminology to perform complex administrative, managerial, and
customer support procedures, including service assistance to both
clients and account managers. Communication and coordination of
instructions for all assigned projects. Maintenance of work flow and
schedule to include submission of incoming jobs and review of
specifications for each project, review and submission of design and
artwork, and ensurance of compliance with manufacturing and current
postal regulations. Billing, quality control and proofreading,
submission and management of data files, file layouts, laser mock-ups,
and data processing instructions. Review and management of
manufacturing processes, to include supervision of and instruction to
personnel assigned to project. Preparation of sales proposals and
quotes.
November, 1999 - April, 2002 MetLife
Financial Services Temple & Killeen, TX
Financial Services Representative/Office Administrator/Marketing
Specialist
Performance of complex administrative and marketing procedures, to
include creation and maintenance of client databases, filing systems,
budgeting, accounting, interior and exterior forms, formation of legal
entities. Administrative support to 4 regional executives. Customer
service and direct sales via person-to-person contact and multi-line
telephone systems, to include insurance claims and adjustments,
investments, appointment scheduling, and intervention with various
insurance and brokerage entities. Media and public relations service,
to include press releases, special promotions, and coordination of
special events, such as seminars, conventions, and promotional events.
June, 1999 - November, 1999 U.S.A.
Printmasters Temple, TX
Customer Service Representative/Office Administrator/Sales Associate
Sales administration, proofreading, customer service, direct sales.
Expedition of production of printed materials. Various complex
administrative procedures. Programming and scheduling projects within
the HAGEN printing order system. Supervision of 8-member production
staff. Graphic design and copywriting of printed pieces for various
clientele.
Miscellaneous June, 1998 - June, 1999
Killeen Daily Herald Killeen, TX
Sales Associate/Inside Sales and Customer Service Supervisor
Sales and scheduling of newspaper advertising. Completion of various
complex administrative procedures, including scheduling and
organization of staff. Responsible for placement of advertising using
the APT/ACT Newspaper system. Layout and organization of special
marketing features. Copywriting and proofreading of specialty sections
and features. Proofreading of all advertisements. Direct telephone and
marketing sales. Supervision of 8-member sales staff, 4 sales
assistants and 9-member graphic arts department.
March, 1992 - June, 1998
Artworks Advertising Agency Killeen, TX
Vice President of Operations
Sales, copywriting, design, proofreading, direction, and production of
all phases of print and broadcast media advertising. Accounting, to
include maintenance of accounts payable and receivable, taxes, and
payroll. Management and training of 5-member staff. Traffic management.
Preparation and management of advertising budgets for clientele and
agency. Media and public relations services, to include press releases,
promotions, special events, and administrative management.
Proficient in use of PC computer systems. Proficiency in various
computer programs, including all Microsoft Office, Word, Excel,
Express, Outlook, PowerPoint, Publisher, ACT, ClarisWorks, WordPerfect,
ACT/APT, Hagen, ProWorkFlow, and Printstream systems, Knowledge of HTML
programming, QuarkXPress, Adobe Illustrator, QuickBooks Pro, and a
variety of internet/intranet communications systems. Typing approx. 60
wpm. Certified USPS Mailpiece Quality Control Specialist. References
available upon request.
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