Alicia S. Brown
**** ******* **** 402-***-**** (m)
Seward, Nebraska 68434 402-***-**** (h)
abk72a@r.postjobfree.com
PROFILE
. Sales Professional with 12 years in outstanding Healthcare Sales that
includes hospice management, durable medical equipment (DME), and
pharmaceuticals.
. Top producer, recognized for delivering bottom-line results as #1
performer for five consecutive years.
. Win customer loyalty and referrals by utilizing consultative sales,
identifying customer needs through active listening, education, and
consistent follow-through.
. Support corporate goals and objectives by developing strong, detailed
sales and marketing plans and executing those plans daily, weekly, and
monthly to ensure successful outcomes.
. Exceptional communicator, presenter, and trainer, able to interact
effectively with highly educated, key decision makers.
. Proficient in Word, Excel, PowerPoint, Outlook, Pages, and Numbers.
PROFESSIONAL EXPERIENCE
ASERACARE HOSPICE, York, NE 2004 - Present
Senior Provider Relations Manager
. Successfully rebranded company despite stringent budget, building
agency from eight to 130 patients as one of top five Provider
Relations Managers (PRM) in the nation.
. Ranked #1 PRM in the nation in 2007 and 2009; being groomed for
Regional Sales Director.
. Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past
five years, while maintaining growth in Eastern and Central Nebraska
by personally servicing territory of 18 counties.
. Build rapport with key referral sources, coordinating with
approximately 65 medical directors, nurses, CNAs, medical records
clerks, social workers, and bereavement counselors, providing
training, issue resolution, and follow-up support while remaining
within budget.
. Develop, plan, and present CEU in-service trainings through Iowa
Western University to all referral sources, educating people about
death, dying, hospice benefits and end-of-life care both in person and
through webinars.
. Manage and coach team of about 20 salespeople, providing marketing and
strategic sales tools.
. Responded to market need by building marketing tool that became
company's main brochure.
. Establish annual, monthly, weekly, and daily goals, keeping daily log
of business sources, contacts, and leads, consistently following up
with hand-written thank-you notes and calls.
. Address problems, resolutions, wins, and marketing tips with weekly
conference calls for region; report sales numbers both daily and
weekly.
APRIA HEALTHCARE, Lancaster and Palmdale, CA 2002 - 2003
Senior Account Executive
< Achieved #1 ranking Salesperson in Southern California Region within
five months.
< Developed managed care contracts throughout California.
LINCARE HEALTHCARE, Bakersfield, CA 1999 - 2002
Sales and Marketing Manager
< Earned ranking of #1 in West Region, maintaining 300 accounts while
developing new accounts.
< Worked on managed care contracting.
SALTER LABS, Arvin, CA 1998 - 1999
Marketing
< Sold product to new accounts and updated them on new product line.
< Expertly solved customer service issues.
EDUCATION
Bachelor of Science, California State, CA
~ Political Science
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