Customer Service Data Entry
Resume:
Tanya Y. Forbes
Rochester, NY 14609
abk5fb@r.postjobfree.com
Objective: To pursue a career that will enhance my skills as well as
benefit my employer, and that has potential for growth within the
organization.
Career Highlights:
. Contributed to the successful implementation of current J.D Edwards One
World system from older AS/400 system.
. Successfully completed and assisted on annual McDonald's Monopoly
promotions during entire time of employment at Golden State Foods.
Included provisioning of product with promotional pricing and set up
queries to ensure the restaurants get the accurate amounts of game piece
product.
PROFESSIONAL EXPERIENCE
Golden State Foods Purchasing Coordinator /Customer Service
June 2007- Present
Maintain inventory and buying product from various vendors to support the
distribution to McDonald's restaurants in Upstate New York.
. Maintain inventory levels and place purchase orders when needed.
. Set up new and existing vendors to send and receive Purchase Orders via
EDI
. Calculating of correct quantities to order according to inventory
min/max specifications.
. Responsible for reconciling or coordinating any vendor return issues
with the Quality Departments.
. Coding of invoices for adjustments and writing off damage and claims for
product.
. Responsible for adding new products in and maintain pricing for all
products in J.D Edwards One World system.
. Re viewing of a purchasing report daily of product that is coming into
place of business.
. Responsible for making sure daily delivery appointments are scheduled
from various vendors.
. Review and update excel spreadsheets daily for specific products
Golden State Foods Computer Operator/Customer Service
June 1997 - June 2007
Responsible for processing a variety of documents, including printing
labels, load plans, bills of lading, driver trip records, order
adjustments, variances, special deliveries, credits and debits, shortage
reports, and product complaints to meet customer needs and to maintain
complete and accurate records
. Monitored the system for errors in performance.
. Responsible for keying in orders from McDonald's restaurants for their
weekly deliveries/Data Entry
. Responsible for processing credits, claims and printing statements
. Set up promotions for Happy Meals and any themed packaging that needs to
be sent to McDonald's restaurants.
. Responsible for downloading routes into XATA daily for the drivers.
. Assisted McDonald's owners with restaurant ISP issues via phone or
remotely.
. Maintained monthly backups on AS/400 system to backup all files
. Query Writing, Answer Phones, filing
. Accounts Payable/Receivables
VOLUNTEER EXPERIENCE
Ronald McDonald House Volunteer June
1998 - Present
. Help Cook Dinners for Families that stay in the Ronald McDonald House
while their loved ones are in the Hospital
EDUCATION
. Bryant and Stratton - Medical Terminology and Medical Transcription
Certificates, Sept, 1995
. Rush Henrietta Senior High School, June 1993
SKILLS
Skilled in project management, systems analysis, requirements gathering,
data entry and customer support/interaction
. Languages: HTML
. Operating Systems: Windows 95/98/2000/XP/Vista
. Databases: MS Access
. Mainframe: AS/400, JD Edwards One World
. Other: Microsoft Office 2000- 2007, Internet Explorer, Firefox
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