Manager Customer

Barbara Garcia Harvey

*** **** ***** ( Duluth, Georgia 30097 ( 404-***-**** Cell (

abk5cf@r.postjobfree.com ( abk5cf@r.postjobfree.com

PROFESSIONAL SUMMARY

For the past ten years, I specialized in BusinessAnalyst/Project

Manager/Data Analyst/Support Analyst/Resource Manager. Additional focus

and Certified subject matter expertise in the area of Microsoft Office

Excel, Microsoft SharePoint, Microsoft Access,Tesla, MetraTech, NetSuite,

Siebel, MAXIMO, Primavera 6.0, SAP, Lotus Notes, Outlook, Internet, data

entry and 10-key. My work experience included positions within several

industry leading companies such as Premiere Global Services, General

Dynamics Corporation, and McKesson-Technology. Throughout my tenure with

these companies I was able to bring my ability to work with little to no

supervision and a strong, passionate work ethic for individual and team

success.

PROFESSIONAL EXPERIENCE

Premiere Global Services, Alpharetta, Georgia

May 2008 - Present

Billing Analyst

Premiere Global Services, Inc. is a global provider of applied

communication technologies that help businesses automate and improve their

business processes. Our solutions are available 24/7, on-demand and require

no customer investment in hardware or software.

Hired to maintain several key business accounts for maintaining accuracy of

billing structures. Generate and audit reports to reconcile tax and pre-tax

information matches to the e-Client file. Also responsible for creating

customize reports based on pre-determined customer's requirements.

Additional duties consist of the following:

> Maintain customer contracts (Bank of America, SAP, CITI Group) manage all

customer reports. 3 MILLON DOLLAR monthly revenue.

> Research and resolve internal inquires related to billing methodology and

procedure.

> Ensure invoices are billed accurately for services at contracted rates

and proactively address all discrepancies in a timely manner. Identify

unauthorized charges. Claim disputes with vendors as necessary, and

manage to resolution.

> Ensure invoices are consistently paid on a monthly basis, and validate

status of past due balances carried forward on any invoice. Research and

resolve customer and internal department inquiries related to billing

methodology and procedure.

> Proactively handle all internal customer requests or inquiries

courteously, accurately, and expediently.

> Manage Vlook-up to see what accounts billed from one month to the next

> Manage Pivot tables to compare customer's invoice and looking to see what

drove the revenue up or down.

General Dynamics, Alpharetta, Georgia

December 2007 - April 2008

Business Analyst

General Dynamics is a market leader in business aviation; land and

expeditionary combat vehicles and systems, armaments, and munitions;

shipbuilding and marine systems; and mission-critical information systems

and technologies. The company employs approximately 91,700 people

worldwide.

Hired specifically to QC on data fields for work on Primavera 4.0 and 6.0.

This included validation testing of data failure and data corruption of

migratory information from older to newer version. Additional

responsibilities included:

> Provided Data reporting to internal and external customers.

> Ran utilities to scrub database data.

> Performed data input as required.

> Assisted in identifying enhancements to Asset, Cost, Scheduling and

Budgeting

system.

McKesson-Technology, Alpharetta, Georgia September

2006 - December 2007

Business Analyst - (Mar 2007 - Dec 2007)

McKesson is dedicated to delivering the vital medicines, supplies and

information technologies that enable the health care industry to provide

patients better, safer care. McKesson is made up of many businesses, all

serving the health care industry.

Promotion to this position to oversee third party billing for vendors such

as Park Place International, Hewlett Packard, Nortel, and SAP. Performed

full cycle billing in area from processing invoices weekly and monthly,

printing, matching back-up and manually created when necessary. Monitored

contracts and made sure billings were in accordance with pricing points and

rates per each agreement. Additional responsibilities included:

> Managed commercial issues, negotiations, and administration of licensing

agreement for hardware and software maintenance.

> Provided support to the accounts receivable (A/R) department to ensure

appropriate payment application.

> Provided support to Operations with customer and revenue analysis,

inventory and purchase order issues, and other areas of accounting as

requested.

IT Consultant-Database Administrator - (Sep 2006 - Feb 2007)

> Guaranteed the performance integrity & quality of databases for the

Technology Services Group (TSG).

> Migrated existing customer Entitlements Database from MS Access into

Excel spreadsheet to be reformatted

loaded into new web based Entitlements Database (32,000 records).

> Researched, documented, and trained end users on system requirements for

new web based application.

> Managed, maintained, and validated customer data.

MRO Software, Inc., Atlanta, Georgia

January 2001 - May 2005

Office Manager

MRO Software, Inc is a global strategic asset management solutions,

software, and related services. Its strategic asset management software

products and services allow its customers to manage the complete lifecycle

of their strategic assets, including. Planning, procurement, deployment,

tracking, maintenance retirement.

Hired to provided administrative support for 1 Director, 2 Regional

Managers, and 17 Sales Consultants at large software enterprise.

Accountable for answering multi-line phones, routing calls & messages,

scheduling local meetings, group activities, conference calls, and problem

solving. Served as liaison between senior executives and direct reports,

including scheduling meetings, and maintaining executive calendars.

Designed and prepared numerous reports & spreadsheets for District

Managers, including seminar schedules. Scheduled and coordinated travel and

meeting arrangements for global executive team. Utilized skill with Access

& Siebel databases for data entry of records and transactions, including

calendar scheduling for Managers.

EDUCATION

Houston Community College, Houston, Texas Business Administration

studies, (1990)

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