Customer Service Human Resources

Keisha S. Buchanan

**** ******* **** ( Montgomery, Al 36106 ( 334-***-****

abk4xc@r.postjobfree.com

OBJECTIVE: To obtain a challenging position in Human Resources that

utilizes my education and experience while providing a

challenging and learning environment with potential for growth.

EDUCATION: North Carolina Agricultural and Technical State University

Bachelor of Science-Marketing, Graduation Date: May 2000;

Major GPA 3.0

HUMAN RESOURCES AND MARKETING RELATED COURSES TAKEN:

Management Concepts, Consumer Behavior, HR Management, Psychology I and II

Principles of Accounting I &II, Business Communications and Marketing

Concepts

COMPUTER SKILLS: Microsoft Office Suite, Windows, Power Point,

WordPerfect, Peoplesoft, Infinium, and Oracle Softwares.

EXPERIENCE:

BB&T (formerly Colonial Bank), Montgomery, AL July 2002-February

2010

Payroll Specialist II

Process employee record transactions (e.g. new hire, benefit election,

status change request, etc.)

. Research and resolve payroll problems. Process payroll corrections.

. Troubleshoot in the department and assist with payroll computing

inconsistencies in accordance to Oracle payroll system.

. Provide excellent customer service to employees and management, and

address questions or problems in a timely manner.

. Initiate and monitor the payroll process for each of the Bank's payroll

cycles:ensure the payroll calculation and disbursement process is

completed as required.

. Process and approve the time and labor time cards in the HRIS.

. Communicate with vendors and address any questions or concerns.

. Maintain payroll data in the HRIS and ensure Colonial Bank/BB&T

employees are compensated correctly and on-time.

Sales Associate

. Provide maintenance for customer accounts.

. Balance daily cash fund.

. Process treasury, tax, and loan payments.

. Perform various lending assistance functions: answer customer inquiries;

take credit applications.

Aerotek, Raleigh, NC May 2000-May 2002

Customer Support Associate

. Input and maintain time, expense, payroll reports and related records.

. Scheduled travel arrangements, processed business related documents.

Monitored and approved timecard entries.

. Utilized PeopleSoft HRIS to process compensation changes and benefits

enrollment.

. Facilitated new hire orientation. Reviewed and prepared new hire

benefits packages as well as other Personnel issues. Scheduled drug

screens.

Sam's Club, Greensboro, NC

Sales Associate May 1998-May 2000

. Provided customer service for patrons.

. Supervised trainees and assisted with inventory procedures.

. Arranged promotional displays and performed managerial duties.

. Averaged 20-25 hours/week while carrying full academic schedule.

References Available Upon Request

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