Customer Service Manager

Jenifer Culbreath

**** **. ******* ******, *******, Georgia 30317 * Home: 404-***-**** *

Cell: 404-***-**** * abk4e3@r.postjobfree.com

Objective:

To obtain a position with your company. I am a hard worker and I take great

pride in my work. I feel I am qualified to handle the quantity and quality

of work required to hold a position in this field. I am a highly motivated

individual and enjoy working with and among people. If given this

opportunity, I will prove myself worthy of your decision.

Profile:

Specialize in good customer service skills, a very dependable person who

can accomplish the job and can also work well alone or unsupervised. Self

motivated individual with strong interpersonal and problem solving skills.

Effective Team Player - known for creativity, flexibility and good sense of

humor. Former manager noted: "Jenifer is one of the hardest workers I've

worked with. She has an uncanny ability to interpret the unspoken needs of

the business and come up with just the right solution."

Summary of Skills:

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

. Microsoft Front Page

. Microsoft Outlook

. Specialize in excellent customer service

. Operate multi-line phone

. Self motivated and strong interpersonal skills

Education:

DeKalb Technical College, Clarkston, GA.

Certificate - Certified Nursing Assistant - State Certification #

CN0028905147 7/17/09 - 5/19/10

DeKalb Technical College, Clarkston,

GA 8/2003

- 12/2004

Certificate - Business Computer Applications

Courses Taken: Beginning Keyboarding, Word Processing, Business

Communications,

Basic Computer, Microsoft Office Ste. (Word, Access, Excel,

Power Point)

Work History:

Home Child Care Provider (self employed - part

time 8/2008 - present

Pets Are People Too, Decatur

Georgia 8/

2005 - 7/2008

Kennel Attendant

. Handle the complete needed care for animals

. Work as a backup in other areas as needed

Partnership for Community Action, 3597 Covington Highway, Decatur,

Georgia 1/2005 - 6/2005

Clerical Work/ Volunteer Work Study

. Prepared and filed clients confidential paperwork

and packets

. Created mailing labels and input client

information into database.

. Date stamped envelopes using electronic postage.

. Monitored and maintain appointment schedule.

DeKalb County Department of Family and Children Services, Decatur,

Georgia 10/2003 - 12/2004

Clerk / Intake Unit/ Volunteer Work Study

. Organized and filed client's information.

. Made copies of documents utilizing office

equipment

. Answered telephone and directed calls to the

appropriate staff personnel.

. Screened files to determine active/closed cases

. Recorded foster parent information on designated

forms

. Delivered mail to employees' mail bins

References:

Tiffany McGhee, Director of Quality Improvement -Virginia, American Heart

Association, 804-***-**** (office)

Lois Jones, Retired Crawford Long Hospital Nurse Technician, 404-***-****

Dr. Denise D. Mapp, Principal, Midway Elementary School, 678-***-****

(office)

Cheryl S. Ashley, Dekalb County Sheriff Department Bail Bonding Manager,

404-***-****

Alicia Revere, Self Employed - Child Care Services, 404-***-****

Dr. Angela Harrison, Teacher, Minister, Assistant Pastor, 434-***-****

Dr. H. G. McGhee Jr., Minister, Pastor, Board Member VCU, 917-***-****

Contact this candidate