Customer Service Administrative Assistant

Kismet Bey-Charles

**** *. ******** ***

Apt.****

Highland, CA 92346

909-***-**** (cell)

I am seeking a retail sales / customer service position for which I am

qualified.

EDUCATION:

Wayne County Community College, Detroit, MI

Hygienist Program

Breithaupt Academy of Cosmetology, Detroit, MI

Certified Nail Technician

EXPERIENCE:

Bath & Body Works, San Bernardino, CA

Part-time Retail Associate, 11/2009 - Present

I assist customer with their purchases as well as find out their needs from

the company. I accurately handle cash, credit and gift card transactions

with suggestive selling. I am very knowledgeable with all the products so I

can provide excellent and accurate information to customers. I am a team

player as well as I ask questions when needed. I stock shelves, back &

under stock shipment, reset displays. I maintain a positive, inviting,

patient, friendly attitude daily.

Mz. Kay Nailz, San Bernardino, CA

Self-employed Manicurist, 07/2008 - Present

I own and run my own establishment where I am a highly skilled

professional, who works with clients to enhance the appearance of their

nails on both their hands and feet. I pay great attention to detail to help

clients have healthy and attractive nails. I maintain an excellent client

relationship to satisfy my clients to operate a successfully business.

Da Spot Hair Studio, San Bernardino, CA

Full-time Manicurist, 03/2007 - 07/2008

I worked as a nail technician in a beauty salon where I helped client's

look and feel their best. I handled the management of nail care on both the

hands and feet and gave clients great nail treatment, with extremely

sanitary and hygienic conditions. I provided excellent customer service and

quality work.

Dr. Sheila Armstrong DDS, Detroit, MI

Full-time Dental Assistant, 11/2004 - 12/2006

I assisted the dentist in anyway needed by being certified in taking and

developing x-rays, answering phones, medical billing, scheduling

appointments and maintain patient records. I polished patient's teeth, set

impressions and helped educate patients about proper oral care. I assisted

the dentist during surgical procedures by using four handed chair-side

assistant. I followed the dental office infection control plan to met OSHA,

CDC, and ADA standards in instrument cleaning, sterilization, disinfection

and dental room disinfection.

Superior Carpet Care Inc, Royal Oak, MI

Full-time Administrative Assistant, 04/2002-11/2004

I was in charge of the vital functions of the business by performing

administrative and office support activities. I received inbound and made

outbound calls. I performed word processing, filed paperwork, faxed,

internet research for marketing plans and solutions, maintained strong

communication, coordinated work flow, updated and delegated tasks to ensure

progress, meet deadlines in a timely manner, maintained procedures to

ensure consistent performance of routines, researched and drafted reports.

I handled all accounts receivables & payables. I did follow-up calls with

clients for feedback of the company and ensure client satisfaction.

National Blind & Wallpaper, Southfield, MI

Full-time Customer Service Representative, 06/1999 - 05/2001

I interacted with customers to provide information in response to

inquiries about products and services and to handle and resolve complaints.

I provided excellent time management, organizational, communication, verbal

and strong computer skills. I remained tactful, positive, assertive, and

helpful and listen closely to customers at all times. I prioritized my

work, worked well with other employee, worked well under pressure with the

ability to brainstorm and worked independently with minimal supervision.

.

Parade of Shoes, Waterford, MI

Full-time Store Manager, 04/1998 - 04/2000

I maintained the overall quality and day to day operations in order to run

the establishment in an effective and efficient manner. I oversaw the daily

work of subordinate employees as well as ensured that a qualified

individual was hired to fill sales positions and train them adequately. I

made sure all money was accounted for with meticulous records. I was

extremely well versed in customer service, maintained exceptional

conversational skills, and was courteous yet effective to customer so they

could have a pleasant shopping experience.

T.J. Maxx, Livonia, MI

Full-time Layaway Lead, 10/1997 -04/1998

I supervised layaway employees. I received payments on accounts and final

payments for merchandise and handled all layaway complaints, stock, and

refunds. I adhered and enforced store policies.

Ticketmaster, Bingham Farms, MI

Full-time Customer Service Representatives, 10/1995 - 10/1997

I received inbound calls & emails. I handled credit card processing and

billing procedures. I interacted with customers to provide information in

response to inquiries about products and services. I gathered appropriate

information that was needed to resolve customer situation and complaints. I

handled multiple tasks and learned new updates of the company quickly in

order to service the customer.

ACHIEMENTS & AWARDS:

T.J. Maxx - 1997

Employee of the Month

National Blind & Wallpaper - 01/2000

Customer appreciation award

Parade of Shoes - 1999- 2000

Store audits maintained 95% - 100%

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