Administrative Assistant Management
Resume:
Objective
To contribute to the success of a stable organization by offering excellent
analytical skills, a self motivated and resourceful nature as well as a
gracious style in dealing with the public and peers.
Summary of Qualifications
. Proven leadership abilities in areas of communication, analytics,
organizational and time management fields
. Known for developing and executing innovative policies and procedures,
streamlining work flow
. Thrives in a team environment geared towards increasing productivity
. Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook
. Experience handling payroll and timekeeping for business office
. Advanced skills in customer relations and corporate support services
. Maintains a professional appearance and demeanor when handling difficult
tasks
. Exudes a "Can Do" attitude geared towards completing assignments quickly
and accurately under strict deadlines
. Strong ability to market brands and assist with drafting materials (i.e.
press releases, proposals, bids)
. Intermediate knowledge of bookkeeping and accounting software
. Experienced in space management and inventory reconciliation
. Contributed improvements to record-keeping systems and overall office
efficiency
. Over two years underwriting and loan origination experience
. Managed purchasing and procurement budgets
. Acted as liaison for all departmental issues (i.e. reporting,
procurement, filing, special projects)
Professional Experience
Office Manager ( Taylor CPA & Associates, PC, Columbus, GA ( 2009 - 2010
. Manage the operational and fiscal activities of the firm to include:
staffing levels, budgets, and financial goals
. Plan and develop systems and procedures to improve the operating quality
and efficiency of the firm
. Analyze and document business processes and problems. Develop solutions
to enhance efficiencies
. Coordinate and implement solutions from process analysis and general
department projects
. Supervise staff in accordance with company policies and procedures
. Coach and provide career development advice to staff
. Establish employee goals and conduct employee performance reviews
. Communicate with owner on firm operations
. Schedule and conduct department meetings
. Responsible to meet firm productivity and quality goals
Administrative Assistant ( New Birth Outreach Church, Columbus, GA ( 2009
- 2009
. Provided administrative support to Senior Pastor and Pastor of
Administration
. Recorded meeting minutes and distributed to the Board of Directors
. Created, edited and formatted formal and informal correspondence for mass
distribution
. Manage all office relations with internal and external member support
. Handled competing requests for information
. Independently assessed the need for and revitalized file management
systems
. Provided follow up assistance on upcoming duties, events and meetings
. Confers with members on status updates to requests or inquiries
Recovery Specialist ( West Asset Management, Marietta, GA ( 2008 - 2008
. Represented the United States Department of Education as a third party
collector for defaulted student loans
. Initiated consumer contact and obtained balance in full or set
arrangements for payment
. Participated in strategy meetings; gave valuable input and/or
recommendations on changes to procedure or policies
. Worked closely with new hires to answer any questions or provide
assistance with escalated calls
. Assisted a diverse group and trained in a high paced, production
environment
. Utilized negotiation skills with internal and external clients
. Kept neat and accurate logs, reports and contact schedules
. Excelled at maintaining client and company goals by following FDCPA
Regulations and continuously hitting budget
Administrative Assistant ( First Mutual Mortgage Corp., Columbus, GA (
2005 - 2007
. Provided executive level administrative support to Chief Executive
Officer
. Accountable for soliciting, originating, and underwriting loan requests
from borrowers and other sources
. Prepared bulk mailings, sorted and distributed incoming mail
. Operated a wide variety of office automation equipment (i.e. fax, copier,
scanner, projector, punch clock)
. Received telephone inquiries, scheduled appointments and meetings
. Solely planned seminar events for prospective home buyers
. Purchased office supplies; reduced office supply expenditures by 50%
. Responsible for creating and maintain hardcopy and softcopy filing
systems
. Developed and maintained detailed end of month production numbers
. Able to manage travel arrangements, corporate expenses and maintenance
logs
. Maintained accurate timesheets, PTO, leave and resolved numerous pay
issues
. Prepared complex yet informative flow charts used in various briefings
. Planned, coordinated and managed company objectives
. Supported various marketing projects
Education
Bachelor of Arts in Health Care Administration: 2009-Present
EGD: JUNE 2011 GPA 3.35
Ashford University
Bachelor of Business Administration: 2001-2004
SOME COURSEWORK COMPLETED GPA 3.06
Columbus State University : Columbus, GA
College Prepatory Diploma: 1998-2001
GPA 3.15
Shaw High School : Columbus, GA
References
Carlos Coleman
New Birth Outreach Church
Pastor of Administration
Theresa Horne
West Asset Management
Recovery Specialist
Christopher B. Lindsey
Muscogee County School District
Principal (Carver High)
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