Sales Manager

Annette Murnen

**** ******* ****.

Toledo, OH ***06

Home: 419-***-**** Cell: 419-***-****

E-mail: abk2pa@r.postjobfree.com

Communication Skills: Create successful dialog with internal and external

customers through actively listening and well-organized questions. Possess

effective communication skills which consist of both verbal and written

competencies.

Systems Knowledge: New integrated software system "champion" at Pella

Windows & Doors; core implementation team and training of employees, Pella

specific programs CRM (Customer Retention Management system), PQM (product

quoting and ordering system), and OMS (Order Management System).

Proficient use of Microsoft Office systems: Outlook, Excel, PowerPoint,

Word, and Publisher. Consistent use of Pella Employee Website including

ADM (Architectural Design Manual), forecasting on weekly basis (excel

spreadsheets), net-conferencing, continuing education/product updates and

knowledge.

General Qualities: Honesty, integrity, multi-tasking, detail oriented,

articulate, proficient relationship building skills, process driven, able

to self direct and excellent organizational skills.

Professional Experience:

08/03 - Present

Pella Windows and Doors

Auburn Hills, MI

Outside Trade Sales Representative/Pella Specialist/ Outside Retail Sales

Representative

~Developed strategic business plan to be more effective in growing the

business in 2010

~Volunteered as team member for preparation and implementation of our 2010

Pro Expo Event: including National Partners, Corporate sponsorship,

Continuing Education classes/AIA (American Institute of Architects) credit

courses, trade show, entertainment and menu development, held at Ford Field

in Detroit, MI

~PQM (integrated software system) branch "champion" - completed vigorous

corporate training, primary role in educating employees on the system,

sales team contact for execution questions and problem solving, worked

closely with IT department to communicate issues with new system to

corporate

Outside Trade Sales: business to business (builders, contractors, and DIY

homeowners.)

~Develop new relationships in down market.

~Maintain and grow current customer base.

~Focus on Pella's Customer Service program -"Very Satisfied"

Pella Specialist:

~Responsible for creating new process to build our Certified Pella

Contractor program, track and report on Outside Sales Representatives and

two-step distribution network, lead referrals, follow-up, and sales

~New integrated software system "champion": core implementation team and

training sales representatives

~Four primary job responsibilities: converting marketing traffic to selling

opportunities, integrated software, outside sales support, and all customer

management in showroom (via: walk-in, phone, and fax)

Outside Retail Sales: dealing directly with homeowners in the replacement

window and door market.

~Highest Gross Margin Performer in Retail Sales

~Maintained CRM data base

~Number one ranked retail representative 2004, 2005

~Highest Customer Satisfaction Rating

~Created, implemented, and measured Customer Care Program

~Participated in and lead numerous Continuous Improvement Events

Centerplate (SeaGate Convention Centre) Toledo, OH

Catering Sales Director

DOC (Director of Catering)

~Increase revenue to record levels for the years 2000 - 2001

~Tripled previous customer sales

~Established a new diverse clientele base

~Conducted managerial training sessions

~Developed and managed new marketing campaigns

~Had P & L responsibility

~Improved bottom line profitability by 15%

Corey's Jewel Box Toledo, OH

Store Manager/Assistant to District Manager

~Direct report to the District Manager

~Consistently achieved monthly sales goals

~Maintained and managed inventory

~HR responsibilities for supervising, hiring, training, and dismissal of

store staffs

~Maintained and exceeded top-notch customer satisfaction levels

~Launched new retail store locations

~Territory included Ohio, Indiana, and Michigan

Blissfield Interiors Blissfield,

MI

Interior Designer

~Created new strategic business plans which included a new go-to-market

strategy

~Selected new manufactures to partner with in business

~Met and established working relationships with sales representatives from

blind, furniture, fabric, and wallcovering distributors

~Offered full service design for clients

~Worked with blueprints to figure floor covering requirements and furniture

placement

The Wallpaper Company Toledo, OH

Manager/ Interior Consultant

~Trained all employees in field application which included measuring and

pricing of all custom jobs

~Responsible for ordering from suppliers and for accounts receivable

~Updated all sales tools including window blind samples, price lists, and

tracked ROI for sales periods

~Developed an in-home selling process, which included implantation

~Without fail achieved and exceeded sales quotas

~Provided design services for new construction, remodeling, and Do-It-

Yourself projects as well as commercial quotations for window blinds and/or

wallcoverings

~Designed window treatments including measuring the windows, figuring

fabric requirements and fabrication costs

Education: Bowling Green State University ~ Bachelor of Arts with a

specialization in Interior Design

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