Customer Service Sales

John H. Pascale Jr.

**** **** ***** #*** ******, CA 92071* 619-***-****

abk2h1@r.postjobfree.com

Summary

Customer Service/Sales professional with over 14 years experience in Sales

and dealing with the public in person, via phone or email. Proven success

in handling multiple tasks at once and giving excellent attention and

service to customers internally and externally with emphasis on trouble

resolution and maintaining customer satisfaction. Able to manage a high

volume workload and continuously complete task in a timely manner.

A dedicated hard worker with emphasis on expedient order resolutions while

remaining detail oriented and providing quality results, meeting

departmental goals.

Professional Experience

RPM Transportation, San Diego, CA

April 2010 to Current

Dispatcher/Freight Shipping and Receiving

. Dispatch's drivers to coordinate the movement of shipments

. Monitors service freight and ensure cut time compliance

. Assists customers with setting appointments

. Works with SFS line dispatch on moving loads

. Manifest city drivers & line haulers

. Communicates with sales & operations

. Enters data into current systems

. Processes the documentation that accommodates the movement of

freight

. Reconciles cash and checks collected

. Responsible for equipment assignment and accountability of trailers

and tractors (Inventory)

. Performs administrative functions such as printing delivery

receipts, manifests shipments on trailers, traces shipments etc.

West Coast Trucking, Lakeside, CA June 2009 to August 2009

Dispatcher/ CSR/Inside Sales

. Set- up and coordinated material deliveries and posted schedules to

dispatch board

. Contacted drivers to convey their starting times and delivery

locations to them

. Handled and resolve all issues arising from product/work complaints

from customers or contractors

. Processed payments, including running credit cards

. Prepared and processed quotes for customers and faxed to them in a

expedient manner

. Provided Inside sales support to customers by discussing different

materials available and explained the usages of each product

thereby meeting their needs.

. Multitasking using multiple computer systems and task at once.

Hanson Aggregates

Hanson A-1 Soils Division, San Diego, CA August

2004 to May 2009

Customer Service Representative/Sales

. Took incoming calls, answered questions and gave strong customer

support

. Conducted walk- thru with potential customers and showed inventory.

Explained the individual products and their uses. Prepared quotes

for future orders/deliveries.

. Processed NEW orders and secured purchase orders and set-up

delivery schedules.

. Previewed new incoming orders for correct billing information.

Coded different bills they receive

John H. Pascale Jr.

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. Gave precise location directions and routed trucking personnel

. Received daily payments (cash, check or credit cards) Prepared cash

for deposit, processed credit card payments.

. Picked up and dropped off cash bags ( to the lock box) on daily

basis

. Produced and maintained daily reports for cash and inventory sold

and balance sheets

. Checked and verified through the bank for any payment over $1000.

Initiated credit checks and approvals.

. Worked with sales force, operations, and contract departments on

contractual issues, retaining key customers.

. Worked closely with all levels of management.

Asphalt Inc. Division, San Diego, CA

(formerly Sim J. Harris, San Diego, Ca)

August 1996 to August 2004

Asphalt Dispatcher, CSR, Orders Desk Representative, Weighmaster

. Handled all incoming calls on multiple phone lines

. Organized outside trucking personnel to make certain customer orders

were shipped correctly and received timely.

. Worked on multiple computers simultaneously

. Reviewed and released orders for asphalt materials and oils.

. Processed tickets in tonnage and yardage

. Maintained multiple spreadsheets for inventories, cash sales and oil

input.

. Provided technical help and worked as liaison between other

departments, bringing resolution to customer technical issues.

. Weighmaster certified

. Resolved all credit, billing and complaint issues to customer's

satisfaction.

County of San Luis Obispo

San Luis Obispo, CA May 1994 to

September 1994

General Services Ranger Aide

. As necessary, performed park security

. Worked closely with the general public

. Listened to public ideas and resolved issues and was a liaison for

public relations.

United States Navy (Military)

San Diego, CA August 1989 to

August 1993

U.S. Horne (CG-30) "E" Div. F.P.O. AP 96667-1153

. Team leader

. Gave multiple tours to the General public

. Electrician certified

Education

Grossmont Jr. College, San Diego, CA

Associates Arts Degree in General Education, 1998

Business classes, 2000 to current

Cuestra College, San Luis Obispo, CA

General Education Classes, 1994-1995

US Navy, San Diego, CA

EM "A" School, Electrician Degree, 1989-1993

Various in house & online courses for business & product knowledge. 1996 to

Current

Technical Skills

Multiple computer applications including: MS Word, MS Excel and Outlook

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