Customer Service Manager

Rina Celeste Bacot

*** ******* ****** *******, ** 95336-

Phone: 949-***-**** abk2aw@r.postjobfree.com

PROFILE

Over 10 years of excellent Customer Service and Public Relations in the

School System, Real Estate/Mortgage and Retail industries Assisted in

managing a multi-million dollar retail store in San Francisco. A person

committed to Integrity, Teamwork and Performance of Duty. Teachable and

learns new tasks and skills quickly.

SKILLS

. Bilingual/Spanish/English

. Strong Problem Solving Skills

. Highly Motivated/Career Minded

. Professional Communication Skills

. Commitment to Quality Work

. Excellence Attendance

. Strong Teambuilding/Leadership

. Computer Literate

EXPERIENCE

Retail Assistant Manager 6/09-04/10

The Body Shop San Francisco, CA

< Sales, customer service and operations

< Coached and trained sales associates, set goals for daily

productivity, loss prevention

Substitute Teacher, Tutor/Interpreter 7/07-06/09

Winston Salem Forsyth School District Winston Salem, NC

Brevard Public Schools Viera, FL

< Instructed students, and prepared daily lesson plan

< Tutored students in all subjects including ESL

< Interpreted Spanish/English for faculty, school staff & parents

< Improvised as necessary for filler activities for extra time

< Challenged students to recall projects and topics studied daily

Office Assistant Manager 1/07-07/07

Home Investment Realty, Inc. Viera, FL

< Answered phones, and pre-qualified prospective home buyers

< Reviewed, purchased, rental and listing contracts, use of MLS

< Verified all documents in realty process for accuracy

Processor/Loan Coordinator 08/00-12/06

123 Loan/Adecco/Express Personnel Aliso Viejo, CA/ Melbourne, FL

. Managed pipeline, and evaluated loan purchases for completeness

. Ordered appraisal reviews

. Generated mortgage loan documents

EDUCATION

BS/Major in Human Development Hope International University

Fullerton, CA

Minor Liberal Studies

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