Sales Front Desk
Resume:
Carey Hand
***** ******* ****** ******** ****, KS 66212
abk1wz@r.postjobfree.com
Highly motivated, hard working, multi tasking business professional who is an intelligent, autonomous learner,
constantly striving to cultivate and refine a well rounded skill set
Professional Experience
Marriott International
Front Desk Agent
Overland Park Marriott – Overland Park, KS
February 2010 – Present
Front Desk Agent/ Banquet Server/ Intern
Cleveland Marriott Downtown at Key Center – Cleveland, OH
July 2008 – May 2009
• Processed all guest check in & departures professionally and timely for a 401 room hotel
Anticipated & fulfilled a variety of guest questions & needs in an efficient manner
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Handled confidential guest & payment information with strict adherence to company policy
•
Responsible for answering & transferring incoming, in house & inter departmental calls
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Enhanced hotel revenue by recommending various hotel services
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Provided set up, service and breakdown for events as large as 600 people
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Sales & Event Coordinator
City Club of Cleveland – Cleveland, OH
May 2009 – February 2010
• Managed staff of 10 associates and one supervisor
• Created schedules and managed payroll for banquet department
• Coordinated with clients, led and executed events for as large as 350 people
Created and updated policies and procedures
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• Developed new areas to increase revenue
Sodexo Worldwide
Banquet Server/Front Desk
Wylie Conference & Education Center – Beverly, MA
August 2007 – July 2008
Performed check in, check out and reservation procedures for a 96 room hotel
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Maintained guest satisfaction and inventory of guest rooms
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Provided set up, service & break down for events as large as 300 people
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May 2008 July 2008 Banquet Supervisor on premise
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Carey Hand
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Manager
Cool Beans Cafe
Medina, OH
May 2002 – December 2007
• Resolved guest complaints for a 729 room, four diamond hotel
• Opened & closed store; handled cash deposits, balancing of cash drawers & credit card
point of sale
• Led a team of 10 baristas
• Developed training procedures & ordering procedures
• Responsible for development of new products & customer loyalty programs
Education
Paralegal Certificate
Johnson County Community College Overland Park, KS
Completion : Fall 2011
Bachelor of Science in Hospitality Management
Concentration in Event Management
Endicott College – Beverly, MA
December 2008
Leadership Experience
Endicott College Resident Assistant, August 2006 May 2008
Eta Sigma Delta International Hospitality and Tourism Management Honors Society Endicott
College Chapter President, 2007 2008
Overland Park Marriott Employee of the Month July 2010
Computer Proficiency
Microsoft Word, Excel, PowerPoint, Outlook, Publisher
Marriott’s Property Management System (PMS) and Catering Sales Interface (NGS)
Micros Point of Sale System
GuestWare
Carey Hand
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Professional references available upon request
Contact this candidate