Customer Service Manager

Lisa R. Boettcher

**** *. **** *** #*, Sturgeon Bay, WI 54235

920-***-**** . abk1vm@r.postjobfree.com

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Education

American College; Mesa, AZ; 3.5 GPA; Associates Degree in Medical

Administration

Columbia Southern University; On-line College

. Currently obtaining Bachelors in Psychology, Gradation Dec. 2010

Employment

Younkers; Sturgeon Bay, WI

Human Resource Manager, 2008 - Current

. Supervise new hire on boarding to ensure seamless transition

to their respective departments.

. Lead further training for a staff of 50 associates in areas

including sales, compliance and technical capabilities.

. Act as liaison between retail staff and corporate

establishing and communicating scheduling, timecard approvals

and payroll administration.

. Provide an "open door" to all associates ensuring fast

resolution of conflict to minimize obstruction of

productivity.

N.E.W Curative Rehabilitation Sturgeon Bay, WI

Job Coach, 2006 - 2010

. Worked one-on-one with the developmentally disabled, at-risk

youth and adults to help them achieve stable self-satisfying

employment instilling in clients a sense of self worth and

pride.

. Established open on-going communication between clients and

their respective new supervises to ensue fair treatment and

continued progress of clients toward personal goals.

. Participated in state and community programs including DVR to

increase employment opportunities for all clients.

. Proactively sought opportunities to conduct public speeches

advocating the employment of clients.

Century 21 Action Reality Group; Sturgeon Bay, WI

Administrative Manager, 2005 - 2008

. Personally scheduled and managed incoming appointments.

. Conducted office duties including daily usage of QuickBooks,

AP/AR, Excel, Microsoft Suite and data entry maintenance of

Century's website.

. Maintained client/agent contact throughout purchasing process

including but not limited too: personally calling, faxing,

mailing and emailing time sensitive information to ensure

client satisfaction and goal achievement for office.

Honors and Awards

. Customer Service Award, Younkers

Community Involvement

. Direct Yonkers Associates in multiple charity fundraisers

including Community Day, Goodwill Sale and Individual

Volunteer Projects.

. Support Breast Cancer Research through in store promotion of Breast

Cancer Merchandise.

. Donate to fundraisers for organizations including the local

Fire Department, St. Jude's Children Hospital and the Susan

G. Komen Cancer Fund

Contact this candidate