Quality Assurance Project Manager

Professional Experience

Yulista Management Services, 03/29/2010-Present

Design, analyze, and write Maintenance Work Orders and Technical Manuals

for the UH-60M helicopter for the Department of State project. Using

Microsoft Office and Tech Illustrator, .developed these manuals on the

External Rescue Hoist and SkyTrac Satcom Systems.

Engineering Help Network, (Teledyne Brown Contract) Feb 2010 - March

2010

Manage, design, develop and perform stand-up instruction using the NAVO

instructional design requirements using SCORM, for LBS-G training

courses.

Using the ISD Process, responsible for plans of instruction, training

support plans, test construction, cost analysis and budget control.

Contract Compliance Management System Database Administrator/Trainer,

October 2008 - July 2009, SAGE Systems Technologies LLC, Huntsville Al

Performed database administrator duties. Using a SQL database and SeeSOR

Contract Compliance software, tracked Quality Assurance processes and

inspection data for NASA Sites to self-inspect site processes. This

identified defects and documented corrective actions.

Designed and implemented Quality Processes to complete development of

Quality Assurance plans on the NASA Protective Services Contract.

Managed over 1000 NASA Protective Services Quality Assurance Plans using

a Web-based quality performance tool to reduce inspection variability

allowing NASA Sites to perform self-inspections according to NASA

Processes.

Led team of four developers for Quality Assurance Plan development to

meet NASA Protective Services Performance Work Statement requirements.

Developed and trained processes for all 13 sites to follow and update

Quality Assurance and Corrective Action reports.

Created and managed SharePoint data repository using asp.net, XML, and

MOSS for HTML displays. We used this vehicle for technical documentation

supporting all NASA Protective Services functional areas.

Extracted self-inspections results and corrective action plan data using

Crystal Reports for management analysis and evaluation.

Instructional System Design/Customer Training Specialist, 2002 - 2008,

Boeing Ground-Based Midcourse Defense, Huntsville, AL

Managed, designed, developed and performed stand-up instruction using the

Army Learning Management System, SCORM, and interactive design

principles for multiple GMD operator/maintenance training courses and

using the ISD Process with responsibility for plans of instruction,

training support plans, test construction, cost analysis and budget

control.

Provided project alignment and weekly status reports including cost and

schedule variances.

Lead instructor for all silo maintenance support, Command Launch

Equipment (CLE) Operator and Human Machine Interface (HMI)

Operator/Maintainer courses for the Ground-Based Midcourse Defense (GMD)

program to maintenance personnel, engineering technicians and managers;

certifier for all new instructors.

Managed drawing schematics to depict functional relationships of

components, assemblies, systems, and machines in the design phase of

course construction.

Analyzed Interactive Electronic Technical Manuals (IETM's), contractor

processes, customer needs to design/develop hands-on training modules on

silo support system equipment for Ground-Based Interceptor program.

Project Manager for the GMD Training Facility. This increased the

efficiency of training using real-world trainers, mock-ups and simulators

improving quality, scheduling efficiency and safety.

Instructional System Designer (ISD) Specialist, 1996 - 2002, Boeing

Aircraft & Missiles, St Louis MO

Managed a team to design, develop, and perform stand-up instruction

courses for over 5000 students to familiarize them with their roles and

responsibilities pertaining to first article inspection guidelines.

Project manager in the design and development of a 200-hour sheet metal

assembly best practices course for new hire and current employees to

reduce non-conformance defects.

Handpicked by company vice-president to assist in the reduction of non-

conformance defects by the design, development and instruction of a

production blueprint course to 2000 shop floor personnel located at a

distant site.

Air Mobility Command Training Manager /Aircraft Maintenance Technician,

1976 - 1996, United States Air Force, Multiple locations

Designed and developed KC-135/C-17/B-52 aircraft systems operation and

maintenance training courses as training manager for Air Mobility Command

- developed OJT training guides for maintenance supervisors to utilize

for on-site training.

Supervised and controlled all maintenance practices as master crew chief

on KC-135/B-52 aircraft - ability to maintain and troubleshoot using

Illustrated Parts Breakdown manuals and maintenance job guides down to

the component level.

Performed Quality Assurance processes on EC/RC/KC-135 aircraft evaluating

aircraft maintenance procedures/weight and balance calculations.

Education

Master's Certificate, Villanova University, Applied Project Management,

2006

BA, Southern Illinois University Carbondale, Workforce, Education and

Training Development, 1994

AA, Community College of the Air Force, Aircraft Maintenance Technician,

1987

USAF Professional Military Education, NCO Academy, 1991

USAF Instructor Training Course, 1989

Licenses

Federal Aviation Administration Airframe and Power Plant (A&P) license

Software

Expert Level Skills for Microsoft Office: Project, PowerPoint, Access,

Word, Excel, Outlook.

Experienced: Crystal Reports 2008, SharePoint Designer 2007, SeeSOR,

Adobe Connect Pro, Adobe Acrobat, RSLogix, RSWorx, RSNetworx, Adobe

PageMaker, Photoshop, Illustrator, Altova Mission Kit XML Developers,

Unix, and Flash.

Contact this candidate