Customer Service Sales

**** ********** **.

Columbus, Ohio *****

Phone 614-***-****

Melva L. Hardy

Objective My goal is to obtain an office position with a company that I will be able to

grow with, and utilize my skills in customer service by assisting the

customers in any way possible.

Education

2008 – Present Jones International University,

Columbus, Ohio

Major: BA, Sales and Marketing Management

9/2002 – 6/2006 Marion Franklin High School

Columbus, Ohio

Graduated – College Preparatory

9/2002 – 6/2006 Fort Hayes Career Center

Columbus, Ohio

Graduated - Clinical Laboratory

Work experience Job Title: Customer Service Representative

Company: Safelite Solutions

Columbus, OH

September 2009 – February 2010

Job Responsibilities: Received in-coming calls from insured

customers who needed the glass repaired in vehicle. Documented

account information on mainframe, as well as called insurance

companies to verify coverage. Assisted customers in locating repair

shops in the appropriate area or close to the area the insured resided

or requested. Sent our work orders.

Job Title: Assistant Teacher

Company: Little Miracles Daycare Center

Columbus, OH

August 2008 – August 2009

Job Responsibilities: Developed and implemented daily lesson plans

for children ranging in ages of 6 weeks old to 12 years of age. Lesson

plans contained circle time, food preparation and food service, field

trips, nap time, arrival and departure. Documented each child’s day.

Job Title: Account Representative

Company: GC Services

Columbus, OH

November 2007 – June 2008

Job Responsibilities: Received and made outgoing calls to students

who had an outstanding balance on student loans. Documented

conversation with students and entered data in computer. Accessed

student account information for payment arrangements.

Job Title: Trainer

Company: TOP Marketing

Columbus, OH

December 2006 – August 2007

Job Responsibilities: Trained co-workers on direct and door to door

sales. Maintained a high productive sales record. Opened and closed

office daily. Recruited and built a team on my own. Interviewed,

recruited and dismissed individuals from positions.

Skills and Language • Communication skills (skill level = advanced)

• Management skills (skill level = intermediate)

• Experience in child caring (skill level = intermediate)

• Computer Skills (skill level = proficient)

• Researching and resource skills (skill level = advanced)

References Available upon request

Contact this candidate