Customer Service Project Manager
Resume:
Joe Cottle
Nashville, Tennessee 37211
615-***-****, E-Mail: abk12m@r.postjobfree.com
Professional Objective & Career Profile
Multi-talented, diversified Customer Service Representative/Computer Technician/Field Service Representative is seeking a position in
Customer Service with emphasis in Computer Systems & Operations. Skilled in all facets of process/productivity and quality improvement.
Strong general management qualifications in installation, upgrade and maintenance of computer systems. Possess strong customer service
and team skills with expertise in customer interaction and customer support experience, as well as a extensive working knowledge of Microsoft
Windows and Office. Possess A+ Certification with proficiency in PC hardware and peripheral repair and support. Work style exhibits
maturity, leadership, high energy, sensitivity, teamwork, and the ability to relate to a wide variety of people. Desire a position that will provide a
challenging opportunity to significantly contribute to a company's efficiency, productivity and organization.
Professional Experience
Field Service Representative
GETRONICS, Nashville, Tennessee – 2001 to 2008 - Currently Self Employed
Analyzed, repaired, tested and implemented computer software programs and hardware for major commercial clients as a Field Service
Representative. Worked closely with customers including Home Depot, Target, Harris-Teeter, Pep Boys, Wachovia and more. Performed basic
day-to-day system administration tasks, installation of new customer software releases, and system upgrades. Installed wired and wireless
networks and removed virus and spyware. Worked closely with end-users and senior management staff/clients to research and identify
problems and solutions within systems. Provided general troubleshooting on customer workstations, created user accounts, maintained data
files, and monitored system configuration to ensure data integrity. Performed hardware maintenance and repairs with vendors/clients. Ensured
the backing up of the client’s company's data and created systems to accommodate malfunctions and disasters.
Computer Operations Service Technician
COMPUTER CONCEPTS, Nashville, Tennessee – 2000 to 2001
Analyzed, repaired, developed, tested and implemented computer software programs and program enhancements for clients as a Field Service
Representative. Provided computer repair services and training for hardware and software programs. Built PCs for businesses and individuals.
This involved designing, analyzing, testing and implementing systems, networking, and hardware upgrading of systems.
General Manager
JERSEY MIKE’S RESTAURANT, Nashville, Tennessee – 1998 to 1999
Managed and directed overall operations and administration of this restaurant. Held full responsibility for personnel, budget, customer service,
inventory/purchasing and operations. Recruited, interviewed, hired, trained and supervised employees. Scheduled and delegated
responsibilities and monitored overall job performances to ensure accuracy and adherence to company standards, policies, and procedures.
Trained employees in all areas of restaurant operations including sales, customer service, and quality control.
Managed, analyzed and administered budget for operating expenditures. Responsible for daily bank deposits and financial transactions.
Monitored inventory levels of beverages and food supplies and purchased as needed. Reviewed and monitored facilities and job performances
to ensure accuracy and adherence to OSHA and other safety and health laws, rules, and regulations.
Operations & Project Manager
GOODWILL INDUSTRIES, U.S. ARMY CORPS OF ENGINEERS, Nashville, Tennessee – 1990 to 1997
Worked in a variety of positions at Goodwill company headquarters for U.S. Army Corps of Engineers. Managed multiple projects including
overseeing the operation of an internal office supply store, supply/inventory control, customer service, building key control, vehicle dispatch,
conference room scheduling and more. Managed the UNIX supply store computer system, inventory and operations.
Trained employees in all areas of operations including sales, customer service, and quality control.
Certifications & Advanced Training
CompTia A+ Certified Computer Technician
Warranty Repair Certified for, IBM Desktops and Mobile Systems, Dell Servers, Desktops and Laptops, HP and Compaq Desktops,
Servers and Laptops, Xerox Laser Printers, NCR and IBM Registers, Printers, Hitachi Raid Units and Personal Computers.
(A complete list is available upon request.)
Education Area of Concentration: Computer Science & Communications
PRINCE GEORGE’S COMMUNITY COLLEGE, Largo, Maryland
Military U.S. MARINE CORPS, Japan, Korea, Philippines, 4 Years
Computer Operations, Public Affairs, Writer, Honorable Discharge
REFERENCES AVAILABLE UPON REQUEST
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