Data Software
Resume:
Kevin Kelley
Aurora, Co 80013
abjzw1@r.postjobfree.com
Profile
A broad range of Information Technology exposure, experienced in help
desk, computer operations, data processing, customer desktop support,
network, systems and infrastructure support. Having excelled in shift
supervisory, training and procedural documentation developer capacities.
Known as an energetic, hardworking, reliable team member who consistently
delivers a high level of customer satisfaction.
Qualifications
20+ years experience in I.T. / data center operations ranging from
hardware and software issues to heavy call center help desk support and
data processing across multiple hardware and software platforms. Network
and telecommunications support, having worked with international and local
carriers, vendors and in-house departments to resolve all infrastructure
and end user concerns.
Professional Experience
Ball Corporation, Broomfield, Co.
1997 - 2010
Senior Computer Operator - Level 1 help desk technical support for 24/7
I.T. department providing support for corporate office and plant production
personnel using J.D. Edwards Oneworld software, Microsoft Suite of
products, printer, radio frequency scanners and world wide
telecommunications support. Responsible for nightly business transaction
processing / updating, account creations, remote user access support, asset
monitoring of NT servers, AS400s and Alpha systems. Consistent 85 to 90%
first call resolution and problem ticket closing on CA Tools or Heat
problem logging databases.
Kevin Kelley
Professional Experience
College for Financial Planning, Denver, Co. 1992 -
1997
Computer Operator - General data processing, help desk support, precision
form printing of Scantron test forms, design and programming of student
test forms, grading, mass mailings of test results. Worked with hardware
and software vendors to facilitate upgrades, cleaning and maintenance kit
installations on HP laser printers. SQL data pulls requested per
registrar's office, programmed 4 financial planning software template
products using Baler software for sale along with course instructional
material, organized and automated data backups and restores by writing
Digital command files.
Gore Graphics Inc., Los Angeles, Ca. 1985
-1992
Management of Information Systems Operator - Help desk support role,
installation and training production employees on Burr Brown barcode data
collection system, development of cost center barcode menus facilitating
cost accounting, installation of PC based I.T. assets from an X terminal
environment. Developed and programmed a spreadsheet based data entry
application using macros to record, calculate and document volatile organic
compound emissions as required by the South Coast Air Quality Management
District. Programmed automated data backup command files and coordinated
off-site data storage and retrieval.
Education
Associate Arts Business Administration Graduated
1992
Pasadena City College
Pasadena, Ca.
Bachelor of Arts Business Administration
59 credits
Loras College
Dubuque, Ia.
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