High School Supervisor

RESUME

Jennifer M. Miller

***** ** ** *

Apt. 201

Clearwater, FL 33764

727-***-****

PERSONAL

Education:

High School: Graduate, 1991 East Lake High School in Tarpon Springs,

Florida,

graduated with a 3.5 grade point average.

5/2006 - Present: Stay-at-home mom

WORK EXPERIENCE

Target, Inc. 8151 9th St N

St. Petersburg, FL 33702

Dates employed: 8/2002-5/2006

Last position: Price Accuracy Team Lead

Salary: $13.82/hr

Duties: Write weekly schedule, cashiering, guest services, properly tag and

destroy

defective product, merchandise and display product on a

daily basis, keep clearance area clean daily,

appropriately sign all clearance and "Price Cut" merchandise,

supervising and participating in store signing

and pricing, counsel and coach team members on

performance, hire and terminate

team members, set and fill POG's.

Supervisor: Lorie Wrobel 576-2735

Certegy Payment Services: 11601 Roosevelt Blvd

St. Petersburg, FL 33760

Dates employed: 3/1998-7/2002

Last position: Sr. Credit Card Fraud Specialist

Salary: $12.50/hr

Duties: Responsible for monitoring workflow, respond to incoming phone

requests from institutions regarding inquiries on current fraud

cases, process Fraud Written cases, gather all the documentation

necessary for the institution to file an insurance

claim or charge the account off, review all

fraudulent transactions for possible charge back

rights, open new fraud cases, detail all transaction

information, perform balance transfers and retrieval

requests, closed cases and possible fraud cases, balance

fraud accounts when all activity has stopped and

prepare close-out packages, monitor daily activity on

all fraud accounts for possible chargeback rights and

perform necessary chargeback and retrievals,

complete and file Pre-Arbs and Compliances, train new

associates

Supervisor: Mary Ferzola 556-9000

Woman-to-Woman Center: Seminole Blvd.

Largo, FL (Center has since closed)

Dates employed: 6/1996-3/1998

Last position: Front Desk

Salary: $9.00/hr

Duties: Answer and direct phone calls on a multi-line

phone system, schedule appointments, confirm

appiontments, filing, answering voicemails, copying,

faxing, data entry, check patients in/out, collect

payments, keep the office and lobby area neat and

clean,

Supervisor: Amy Temko

SKILLS

Ten key proficient, Multi-tasking, FBS system, Microsoft Word, Microsoft

Excel

TRAINING

VISA/MC rules and regulations, check and credit card fraud, POG and

revision

setting and filling, cashiering, receiving merchandise, product chargeback,

WAVE and CROWN operations

Contact this candidate