Administrative Assistant Customer Service

Amzie C. Pigott

*** ******** *****, *******, **. Cellular 336-***-****

abjy90@r.postjobfree.com

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Administrative Assistant

Top-notch, well seasoned Administrative Assistant with over ten years of

experience managing business relations and special projects. Serve as

primary point of contact and liaison between management, personnel,

clients, and vendors. Maintain excellent written and oral communication

skills, problem resolution abilities, and a high level of confidentiality.

Advance knowledge of Microsoft Office software and applications.

Professional Experience

Payroll Administrator (3/2009 - Current)

Traylor-Massman-Weeks, LLC., New Orleans, LA

Process payroll and maintain payroll information as required for the joint

venture of the Inner Harbor Navigation Canal Project. Ability to handle and

prioritize multiple tasks and meet all deadlines Responsible for the

preparation and processing of weekly payroll for 300 employees; review and

ensure accuracy of approved timesheets; Responsible for the coordination

efforts between payroll, human resources. Establish/maintain employee

records; ensure that employee changes are entered correctly and made on a

timely basis; review changes for proper authorization and adherence to

current policies including compliance with federal/state/local regulations.

Use of Construction Management Software (eCMS). Experience in Accounts

Payable, Reconciliation, and Expediting materials. Ability to maintain

confidentiality and exercise extreme discretion. Excellent problem

solving/judgment skills, and high level of attention to detail and

accuracy. Strong organizational skills, and the ability to work under

pressure. Data entry for all time and attendance and personnel transactions

such as new hire, termination, leave of absence. Prepare and maintain

related payroll records and reports. Excellent skills using MS Word, Excel,

Access, and Internet Explorer. Strong skills using and understanding the

flow of transactions in an integrated and automated payroll system.

Administrative Assistant (7/2006 - 8/2008)

Community Choices Inc., WISH Program, Winston Salem, North Carolina

Types, composes, and proofreads memorandums, letters, reports, charts, and

other documents. Tracks client authorizations, performing minor IT duties

onsite as needed, maintaining operation of network printers, fax machines

and telephone systems. Scheduling and assisting in new employee training

and operation as it applies to position. Preparing monthly reports and

process information requests; resolves problems within the framework of

established policies, procedures, laws, and ordinances. Provides

operational supervision or guidance to other clerical employees and

participates in their duties as necessary. Process intakes, referrals,

updates and transfers/discharges for assessments, outreach and community

resources. Liaisons between clients and social workers, performs urinalysis

and schedules specimen pick-up. Distributes and sorts incoming and outgoing

mail and checks. Data entry and managing office supplies.

Administrative Assistant to the Director (8/4/05 - 8/29/05)

Concordia University Wisconsin, New Orleans, LA

Provides daily administrative support for the University Director and other

staff. Provides customer service to students and faculty. Manages

communications to students, produces reports and works on special projects

as needed. Greets students and visitors, answers questions, explains

procedures, and makes referrals as appropriated. Manages reception area and

daily activities. Handles and refers sensitive student related issues to

the Director. Answers telephones, direct and screen calls for Director.

Works closely with the faculty and Director. Assists with distribution of

information to staff. Serves as liaison for Director between various

offices, etc. Maintains students' database, coordinates data entry to

correspond with University billing process, responsible for accuracy of

charges, posted on university bills. Collaboratively share changes in

student database with Main Campus. Drafts correspondence, prepares reports,

and maintains statistics as deemed appropriate. Organizes and maintains

filing system for New Orleans office. Creates and implements systems to

streamline office operations. Orders office supplies and maintains

inventory. Initiates and tracks requisitions and purchase orders. Resolves

billing problems and errors. Maintains files of all budget transactions.

Serves as liaison with vendors. Permanent layoff due to Hurricane Katrina.

Administration Specialist ~ Operations Department (2/2004 - 6/2005)

Kelly Services - Air Products and Chemicals, New Orleans, LA

Maintain document workflow by sorting and processing information; support

to Operations Department. Sorting, processing and distributing regional

document, training materials and company procedures. Tracking information

by verifying document identification; processing distributing inter-office

documentation. Collecting and mailing outgoing information. Provides

customer service by answering questions and processing requests. Maintains

and updates company procedures and manuals. Supports operations by cross-

training on related jobs, coordinates and assists in employee training,

experience with OSHA, and EH&S procedures. SAP certification in

Distributions, Production and Accounts Payable (Expediting). Project

Coordination, Maintains office supplies, technical knowledge by attending

educational workshops, web conferences and net meetings.

Skills/Qualifications: Experience in Microsoft Office Suite, Desktop

Publishing, Active Learner Training Database, Internet and Intranet.

Administrative Assistant (1998-2001)

Kelly Services, New Orleans, LA

Responsibilities includes: answering, screening and routing telephone

calls. Responsible for creating visual aids for presentations which may

require manual preparation or use of a computer. Proofreading and

coordination of outgoing correspondences, and to compile, calculate, and

organize a variety of the departmental reports. Ensure compliance of time

and expense tracking/reporting. Coordinate meeting and make arrangement for

conferences and events. Understand and utilize standard technical

equipment, including MS Word, Excel, Lotus Notes and other relevant

software. Schedule appointments, confirm changes or delays, and make

necessary changes with guidance as necessary. Coordinate and manage

itineraries.

Executive Assistant (6/1991-7/1998)

Ellis Marketing Inc., New Orleans, LA

Manage the VP's schedule by screening, prioritizing and communicating

requests for meeting. Coordinate meetings and events. Making travel

arrangements as needed. Preparing board meeting and taking minutes.

Communicate information clearly and concisely on an appropriate

professional level. Setting up invoices and accounts, allocate invoices and

reconcile monthly charges. Preparation of reports, documents,

correspondence. Screen and direct phone calls. Maintain organized files and

index systems. Order and maintain department supplies. Organize and gather

information for weekly Activity Reports, Expense Reports, etc.

Computer Skills

Windows 2003 and Windows XP; Word, Excel, Access, PowerPoint, Publisher;

Adobe Reader; Photoshop;

Outlook Express; scanning technology, facsimile equipment, coping machines;

Internet and Intranet proficiency.

Education

University of Phoenix / Axia College (2007 - Continuing)

Bachelor Degree - Business Management

Delgado Community College (1993-1994)

Office Occupations - Certificate

Certifications

SAP, Air Products and Chemicals, New Orleans, LA (2004)

Awards & Recognitions

Outstanding Performance Award, 2004, Air Products and Chemicals

Employee Performance Recognition, 2004, Kelly Services

References furnished upon request.

Contact this candidate