Customer Service Sales Representative

Kyshana T. Walker

**** ******** ****#***

Capital Height, MD 20743

(Cell) 240-***-****

Email: abjwnd@r.postjobfree.com

Summary of Qualifications:

1Software: Windows 95/98/2000 Professional, MS Office Suite, Internet Explorer 5.0/6.0, Netscape

Navigator 4.5/4.7. DCEG FormFlow

2Hardware: IBM/Compatible PC, Apple Macintosh.

Experience:

National Institutes of Health 8/01 –3/07

Gaithersburg, MD

Administrative Assistant

• Greeted visitors

• Answer 3 phone lines

• Received and distributed mail

• Sent out computer support tickets

• Maintained office supply inventory/matched orders to invoices

• Sent meeting requests

• Set up conference rooms

• Event planner for office functions like x-mas party

• Other office duties as required

• Data Entry

Protocall Communications Laurel, MD 9/00 - 8/01

Sales Representative/Customer Service / Telemarketing

• Contacted businesses to provide information on expanding and maximizing their

network with Sprint Frame Relay services.

• TTracked Customer Data via proprietary software.

MCI WorldCom Colorado Springs, CO 4/00 – 7/00

Sales Representative/Customer Service/Telemarketing

Telesales representative for MCI At Home customers

Other Experince:

AJ Wright Washington, Dc 7/08-Present

Sale Associate/Manager

• Assist customers services and layaway, handle cash

• Organizer the kids/woman’s dept

• Count down the registrar

Target Wheaton, MD 9/05- 7/08

Manager/Sale Associate

• Open and close the store

• handle cash

• Assist guest services

• Assist the team with their Redcards and cashier speed, coaching and counseling

team members

• Interview & recruit new team members

Education:

Grand Canyon University Phoenix, AZ 06/09-present

Business Admin

Prince George Community College Largo MD April 2002-Jan 2006

Business Courses - Photography

Mesa Ride High School Graduated May 2000

Widefield, CO

Graduated with 3.0 GPA

Received Credit in Accounting (levels 1, 2, 3 & 4), and Business Law classes

Extracurricular Activities: Step Team; Girls’ Basketball Team.

German Club - Community of Caring

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