Customer Service Insurance

April Wielgus

**** ***** ******

Independence, MO 64055

816-***-**** / Cell Phone

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Objective:

To Obtain an Insurance Agency (in Commercial Lines Department) or Customer Service

Representative position

Experience:

April 26, 2010 to May 7, 2010 - Convergys

Collector Agent (In Training for those 2 weeks - Working on collections

for Bank of America

(5 Days)

September 1, 2009 to November 2, 2009 - Employer Group

(American Family)

Client Service Representative for 1 agent - Helping him service his

client base

and helping him to add further policies and new accounts

November 2008 to April 2009- Power Group

Client service representative for two agents, Frederick A. Embry &

Charles Herman and one Account Executive, Connie Little.

July 1979– September 2008- Brooke Insurance, Embry & Company,

Ireland Insurance Agency

Since 1979, Ireland Insurance sold to Embry & Company; Embry &

Company sold to Brooke Insurance and in 2008, Brooke Insurance closed

their doors. Worked within various roles for Ireland; Embry and Brooke

including claims representative, personal lines representative, commercial

lines representative and customer service representative roles. Within my

own book of business was authorized to handle commercial accounts of

$5,000 and under. During my tenure at the 3 company’s handled small,

medium, and large accounts including professional liability accounts.

Education:

Boonville High School; Boonville, MO

Central Methodist College in Fayette, MO

Skills & Insurance Designations:

Agent’s Property & Casualty AND Life and Health licenses

ADS, AMS and Applied systems, Microsoft Word

CISR and CIC designations

Salary: Negotiable

References: Connie Little – phone 816-***-****; 816-***-**** / cell phone

Vicki Cota - phone 800-***-****

Frederick Embry - phone 913-***-****

Betty Glover - phone 254-4556 / Jones Store Associate with me

Additional Jobs:

Worked as Sales Associate for Jones Store Company (Now Macy's at

Independence Center) from 1996 to 2005. Worked in the Big and Tall,

Luggage and Moderates (Women's) Departments as a Sales Associate.

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