Manager Customer Service

**** ****** ***** . *******, ** *****

Phone 832-***-**** . E-mail abjvtl@r.postjobfree.com

Michelle Phillips

Objective

To obtain a position highlighting my skills and abilities developed

through work experience and education for career advancement

Work experience

2008-2009 House of Blues Houston Houston, TX

Box Office Manager

Responsible for all ticket accounting and reporting

Responsible for supervision of all Box Office staff

Responsible for event promoter contact and interaction

Responsible for event programming, manifest coordination, and seating

configuration using the Ticketmaster and E-TIX (Live Nation Tickets)

ticketing system

Responsible for event settlement

2004-2007 Live Nation Tickets Houston, TX

Manager of Client Services

Spearheaded major fan club on sales for Trans-Siberian Orchestra, Cirque

Du' Soleil, Barry Manilow, Cher, and many others

Assisted venues with event programming on Live Nation Tickets ticketing

system

Provided customer service solutions for venues regarding Live Nation

ticketing issues

Contributed to the continued development of ticketing system

Worked with executives on yearly budget projections

1992 - 2003 Compaq Center Houston, TX

Box Office Manager

Responsible for all ticket accounting and reporting

Responsible for supervision of all Box Office staff

Responsible for event promoter contact and interaction

Responsible for event programming, manifest coordination, and seating

configuration using the Ticketmaster system

Responsible for event settlement for events such as Houston Rockets,

Houston Aeros,

Houston Comets, concerts, and family shows

Assistant Box Office Manager 1 year

Assisted Box Office Manager with all daily operations of Box Office

Assisted Box Office Manager with manifesting shows and preparing on

sales

Compiled Box Office statements for shows and sporting events

Vault Manager 2 years

Responsible for reconciling all cash, check, and credit card ticketing

transactions

Responsible for sending all cash to bank

Supervised part time event staff

Assisted guest with ticketing customer service matters

Receptionist/Switchboard Operator 1 year

Answered multi-line switchboard and transfer calls

Performed general office duties

Assisted accounting department as needed

Assisted other staff as needed

EDUCATION:

2005-Present University Of Phoenix

Presently Pursuing a Bachelors of Business Management degree

1993-1994 M & M Word Processing Academy

Word Processing Specialist

1990-1993 Texas Southern University

References

Available upon request

Contact this candidate