Customer Service Data Entry

Education: State University of New York College at Oneonta Oneonta,

NY

Bachelor of Science in Business Economics

Graduated: May 2008

Skills: Microsoft Certified Professional - Microsoft Dynamics CRM

Specialization

Proficient in all of Microsoft Office 2007 Software

Type 67 wpm without errors

Beginner knowledge of HTML

User knowledge of LAWSON and SAP systems

Experiences: Distributed Network Software, LLC

Erie, PA

Office Manager 03/2009-07/2010

. Daily administrative tasks including answering

phones, filing, greeting visitors, data entry, set up

travel arrangements, and update company website

. Creating and updating client spreadsheets

. Schedule interviews and prepare new hire paperwork

. Test deployment of customer's customized Microsoft

Dynamics CRM

. Creating contracts and updating customer contract

files and accounts, as well as acting as the liaison

between customers and third party company

. Provide assistance to customers with questions in

Microsoft Dynamics CRM

. Invoicing and handle billing questions

. Design and distribute flyers for provided training

events as well as other events

Speedway SuperAmerica LLC Akron, OH

Recruiting Processor 07/2008-

03/2009

. Screen Applications and Schedule Interviews

. New Hire paperwork and computer training

. Reference/Background checks

. Interview and Hire candidates

. Worked with store managers to find the best employees

. Data entry with Access database and SAP

. Provide travel arrangements for recruiter

. Upkeep of personnel files

Bassett Healthcare Cooperstown,

NY

Employment Assistant 01/2008-

05/2008

. Data entry with LAWSON

. Schedule Interviews

. New hire paperwork/Offer letters

. Reference/Background checks

. Interact with applicants

. Create database to compare job descriptions

. Fill out compensation surveys

. Create invitations and flyers for employee events

. Attend job fairs and On-boarding events

. Upkeep of personnel files

Adams Fairacre Farms Kingston, NY

Deli Clerk/Human Resources Intern 03/2001-

03/2008

. Compile data for EEO reports

. Create employee and management handbooks

. Create employee discount cards

. Research and implement benefits

. Post new job openings with descriptions

. Attend Chamber of Commerce meetings and functions

. Customer service

. Food preparation and catering

. Supervise when needed

Memberships: Young Erie Professionals (YEP)

Erie, PA

2009-

2010

Oneonta State Women's Tennis Oneonta, NY

2005-2006

Officer of SUNY Oneonta Class 2008 - Secretary

Oneonta, NY

2004-2005

References: Available upon request

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