Project Manager Sales

LeRoy Miller

*** ********* ** ( Mableton, GA **126 678-***-**** (

abjtnl@r.postjobfree.com

Qualification Summary

Over 12 years of demonstrated analytical and design experience contributing

to the development of Enterprise Level IT systems, architectures and

processes.

Areas of Expertise: System Integration, System Analysis, Business

Analysis, Process Engineering, Business Intelligence, Application Testing,

Project Management, Business Requirement Development, Iterative Design,

SDLC, Scrum, JAD Facilitation, Quality Assurance, and Communication Skills.

Professional History

InComm Inc.

2007- Present

IT Consultant/Business Analyst

< Work with Fortune 100 Retail Merchant clientele in collaborative manner

while serving in a pre-sales capacity to derive complete POS system

integration requirements.

< Support next generation enterprise level strategic initiatives and

ensure that company SDLC is adhered to throughout development.

< Create Use Case, Process Design, GAP Analysis, Data Mapping and

Requirement Documentation to support B2B integration development

efforts.

Kodak Dental Systems

Business Analyst 2003 to 2007

< Facilitate requirement gathering sessions with various business

stakeholders (Analyst, Managers, Directors, VP's) to determine and

document business/system requirements. Translate requirements into

functional documents which development teams can utilize to create their

design specifications.

< Oversee simultaneous projects and project teams throughout the full

Software Development Lifecycle (SDLC) to ensure quality solutions are

delivered and implemented to the Enterprise with minimal business risk.

< Active participant in Japanese "Kaizen" (Joint Application Development)

sessions to identify, isolate and eliminate business process waste

allowing the enterprise to execute more effectively in the marketplace.

Each Kaizen targets different business unit's process deficiencies and

produces dramatic metric driven results.

< Capture and document business process flow for analysis and re-

engineering. Continuously working with Directors and VP's to streamline

processes utilizing industry best practices and various process

improvement methodologies.

Cingular Wireless

Process Improvement Analyst 2001 to 2003

< Key player in transitioning entire B2B billing function from Dallas, TX

to Atlanta, GA. Created reporting structure to track defective customer

billing data. Worked in a collaborative environment to gather user

requirements for an optimal B2B billing solution. Created test plans

and scripts in addition to testing all system upgrades for accuracy.

Accenture

Process Analyst 2000 to 2001

< User Acceptance Test Lead for a multi-million dollar integrated

technology solution for a large regional telecom company in the

southeast. Created all test scripts and plans on-site with the Client

over an 8 month period. All pertinent test scenarios were composed in

collaboration with the Director of Operations on the Client side in a

very successful manner. Test scripts were deemed so accurate that they

became the company's training manual. Commended multiple times during

this engagement by the client and became a bargaining chip for

subsequent work with the client.

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LeRoy Miller

Page Two 678-***-**** ( abjtnl@r.postjobfree.com

Recently Completed Projects

< Delivered ground breaking, first to market, OTC IT solution to Fortune

10 big box retailer. Duties included Pre Sales Consulting, ISO

specification gap analysis, requirement gathering, and Project

Management. Worked directly with the leadership from both the Retailer

and their POS Vendor throughout the project. Project exceeded

expectations due to the 1 month development and deployment timeline by

being delivered on time and within budget.

< Integrated a large new United Kingdom merchant onto our transaction

processing platform in a two month time frame (typical implementation is

160 days). Supported European Sales Team in a consultative manner and

engineered custom integration solution to compensate for merchant's

Point of Sale deficiencies.

< Implemented new American Express product with Fortune 5 big box retailer

that would allow their Point of Sale to authorize and reload American

Express cards. Worked directly with retailer leadership and American

Express leadership to get project delivered on time and within budget.

< Key Scrum member of a team that delivered a new Enterprise level Back

Office solution with the following components: ETL, GUI, Data

Warehouse, Business Intelligence. My duties included ETL Testing, GUI

and BI requirement gathering, and Process Engineering..

< Project Manager on a project to create standard guidelines and templates

for migrating legacy platform customers onto the next generation

processing platform. The result of the project granted Consultants and

Project Manager's the ability to identify IT and Operations current

state (legacy) and future state (next GEN) milestones.

< Co-Authored a new Merchant "Tool Kit" that included a Merchant

Integration Guide (MIG), Merchant Integration Questionnaire (MIQ),

Standard Use Cases, integration Best Practices, ISO Messaging

Specification and Developers Guide. Tool Kit expedited the Merchant on-

boarding process by 31%, allowing the company to transition clients onto

our platform faster and recognize revenue quicker.

< Led project that brought the company into compliance with both SOX and

CISP. Project goals were to eliminate any risk exposure and identify

any process inefficiencies with internal credit card processing.

Resulting application solution was successfully integrated with existing

billing system to account for invoice cancellations and/or partial order

refunding.

< Engineered entire enterprise reporting structure within the CRM to the

satisfaction of all key business units (Sales, Marketing, Finance and

Accounting). Worked with key subject matter experts to set expectations

for enterprise reporting standards.

< Active participant in Japanese "Kaizen" (JAD) sessions to identify,

isolate and eliminate business process waste allowing the enterprise to

execute more effectively in the marketplace. The Sales Team was able to

reduce paperwork by over 30%. Defective orders were reduced by over

30%. Correct call routing was increased by 25%. Accurate invoicing was

increased 18%.

Education/Skills

Certified SCRUM Master - 2007

Master's Information Systems Management, Keller Graduate School (3.8 GPA) -

2005

Master's Certificate in Information Systems Management, Keller Graduate

School - 2004

Bachelor of Arts, Morehouse College (3.0 GPA) 1999

< Technical Proficiency: MS Office (Excel, Word, PowerPoint, Project, and

Outlook), Visio, MS Access, SQL, Visual Basic

Salary: Open - based on position responsibilities

Work Status: U.S. Citizen

References: Available upon request

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