Customer Service Manager

***** **** ******* . ******, ** *****

PHONE 813-***-**** . E-MAIL abjtix@r.postjobfree.com

DENISE MCKEEHAN

OBJECTIVE

To obtain a position within a progressive company that will allow me

to assist and enhance the organization through the utilization of my

abilities, motivation, skills and efficiencies.

FUNCTIONAL SUMMARY

Capable of autonomously determining priorities and carrying out

assignments. Experienced supervising personnel and managing all

aspects of small to mid-sized offices. Multi tasking responsibilities

including payroll and associated tax liabilities, human resources,

accounts payable, accounts receivable, billing and general

administration. Highly computer competent including familiarity with

networks. Competent in Microsoft Office Pro programs and others. Able

to function under pressure. Quick and motivated learner.

EMPLOYMENT

10/2006 - 7/2008

S & S Electric and Air Conditioning Co., Inc

Oldsmar, FL

Service Coordinator/Dispatcher/Customer Service

RESPONSIBLE FOR COORDINATING SERVICE SCHEDULES AND DISPATCHING OF

SERVICE TECHNICIANS FOR MAXIMUM EFFICIENCY

. Service Coordinator: Receive and schedule homeowner and builder

calls for electric and air conditioning service, determining

warranty or billable service. Process service requests from

phone, fax, e-mail and builder websites. Determine best service

tech and route to assign. Coordinate all service routes for

efficiency and timeliness based on builders/homeowners requests

and requirements and service technicians' abilities. Create

service work orders in correct software program based on service

type. Populate route dispatch spreadsheets. Determine calls

requiring immediate attention through the day and dispatch

appropriate technician based on ability and proximity to job.

Assist field service technicians through the use of job prints

as needed.

. Dispatcher: Dispatch and follow by communication all HVAC and

electric technicians throughout the day. Alert homeowners and

builders of technicians' schedule and pending arrival. Reach all

jobs prior to dispatching technician to ensure service can be

accomplished. Document all dispatch and routing. Reschedule jobs

as necessary based on time constraints and other factors.

. Other duties: Order and track materials for pending follow up

service. Process credit card payments from the field. Contact

builders for purchase orders. Process service quotes through

appropriate programs for tracking and material orders as needed.

Process/apply for permits as required. Process/request

inspections as requested. Fax, e-mail, and mail quotes,

receipts, builder work orders, etc as needed. Discuss and

resolve unsatisfactory service issues with homeowners and

builders. Assist to resolve homeowner issues regarding billing

or payments, warrantable services, etc. Assist and support

customer service department and other office and field personnel

as needed, including new building service requests as well as

phone operator duties and receptionist responsibilities.

10/2001 - 8/2006

Nohl Crest Homes - Design Center

Oldsmar, FL

Administrative Assistant

RESPONSIBLE TO SUPPORT ALL ACTIVITIES FOR DECORATORS AND DESIGN CENTER

MANAGER RELATING TO CUSTOM SELECTIONS FOR NEW HOME INTERIOR D COR FOR

CLIENTS', INVENTORY AND MODEL HOMES

. Responsible for all daily support activities for three

decorators and Design Center manager. Responsible for all

showroom samples and current pricing from all DC vendors. Assist

customers and field superintendents as needed. Responsible for

all copying and distribution of correspondence with customers

and vendors in and out of the department.

. Reconcile department credit card purchases for model home

furniture/furnishings, encoding for accurate job cost tracking

and payment.

. Research and resolve all discontinued products for re-selection

in a timely manner.

. Create and maintain all Color Selection Sheets for inventory and

model homes as directed by lead decorator.

. Track and maintain storage facilities for all available

furniture and furnishings.

. Coordinate and assist with model home set-ups and take downs

including receiving new goods and transportation/storage issues.

. Assist sales people, vendors, internal and external customers as

needed for any aspect of new homes.

10/1995 - 6/2001

CBLM Associates, Inc.

Granby, MA

Office Administrator

RESPONSIBLE FOR ALL ADMINSTRATIVE OPERATIONS OF FOOD BROKER

ORGANIZATION WITH OVER $2,000,000 IN ANNUAL SALES

. Customer service, orders, billing, receivables, payables,

insurances, and tax liabilities. Coordinated correspondence,

presentations and general support for sales team. Reconcile

commission statements with sales invoices. Reconcile bank

statements and generate financial statements as requested.

Interface with accountant as needed. Implemented and

administered health insurance benefits. Administer profit

sharing plan. Reconcile investment statements. Effected cost

savings on corporate utilities. Implemented updated networking

and database programming. Responsible for all computer hardware

and software decisions and support thereof.

10/1993 - 10/1995

Cadorette Property Management Co.

Holyoke, MA

Property Manager

SUPERVISE AND ADMINISTER DAILY OPERATIONS AND MAINTENANCE OF 560 UNIT

CONDOMINIUM PROPERTY AND ON-SITE MANAGEMENT OFFICE

. Responsible for monthly billing and finance charges, accounts

receivable, accounts payable, general ledger entries, payroll

and associated tax liabilities and reporting. Reconciliation of

two business checking accounts. Oversee and assist with

management of unit owner database. Oversee and coordinate

property maintenance requests and maintenance personnel.

Solicit, organize and present bids and information to Trustees

regarding all contractors. Develop and present Annual Budget to

Board of Trustees for approval. Organize monthly Trustees'

meetings and unit-owner meetings. Interpret and advise unit

owners regarding Condominium policies and intervene on legal

matter with property counsel as appropriate.

4/1988 - 9/1993

Braman Chemical Enterprises, Inc.

Springfield, MA

Administrative Assistant

SUPERVISE AND ASSIST WITH DAILY OFFICE DUTIES OF TWO PEST CONTROL

COMPANIES EMPLOYING APPROXIMATELY 40 INDIVIDUALS

. Supervised billing and receivables. Compiled associated monthly

reports. Trained office staff. Processed daily bank deposits.

Responsible for accounts payable, accounts receivable

collections, bank reconciliation, weekly payroll and associated

tax reporting. Interacted with comptroller as necessary.

Liaison for employee benefits issues. Assisted with

implementation of computerized scheduling program. Interfaced

with customers and service manager to address customer issues as

needed.

EDUCATION

Gibbs High School General Education Diploma

St. Petersburg, FL

Holyoke Community College Administrative Professional - Associates

Degree

Holyoke, MA

BUSINESS AND PERSONAL REFERENCES - Contact information available on

request

Judy Lance

Lore Merida

Sharon Bressen

CJ Furnia

Paul Cadorette

Linda Guyette

Tom Bristol

Frieda Varnum

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