Customer Service Engineer
Resume:
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ROBERT DIAZ
EL PASO, TX 79904
abjsjj@r.postjobfree.com
abjsjj@r.postjobfree.com
Objective
To obtain full-time employment in an organization where I can apply my past work experience and demonstrate my job knowledge and cooperative nature especially where
professional customer service skills are of great importance. This, from a healthy, reliable hard worker that will be of benefit to any employer.
Summary of Qualifications
Currently, I am a member of the Texas Army National Guard. Completed primary, basic, and advanced NonCommissioned Officer Leadership/Management Schools. Completed
Officer Candidate School and Infantry Officers Basic Course. Graduated as a Detention Officer from the Federal Law Enforcement Academy.
Work History
Sep 12, 2009
Manpower Staffing - El Paso, Texas
Security Officer
Responsible for the safety of facility areas to include shipping and receiving dock areas, and employee work stations. Enforce company rules, policies and procedures for
protecting and preventing unauthorized access to sensitive and restricted areas. Conduct CCTV video surveillance, respond to emergencies, report writing and e-mails on a
daily basis. Interact with all levels of employees, visitors, and inspectors using professional customer service skills. Conduct foot patrol of facility areas to
identify safety violations, equipment malfunctions, prevent theft and or damage of property. Report violations of security. Maintain accurate daily duty and activity
logs, issue I.D. Badges as needed. Protect employees from hazardous and waste materials. Conduct proper lock down procedures of facility when not in operation by
activating alarm system. Maintain a professional demeanor at all times.
Mar 01, 2008
Tatilek Management Inc. - El Paso, Texas
Role Player
Role Player assumes the role of an Iraqi citizen or detainee as needed. Tasked to provide realistic environment to train Military Joint Warfighters as they are tested in
Detention operations, convoy operations, Improvised Explosive Devises, Entrance Check point procedures, Mock village occupation, Close quarter combat operations, and
other testing provided them.
Sep 01, 2008 - Jul 29, 2009
Otero County Processing Center - Chaparral, New Mexico
Detention Officer
Under the direction of Immigration and Customs Enforcement Agency policies and procedures, provided control of personnel access by monitoring the identification and
authorization of individuals and vehicles entering sensitive and restricted areas. Patrol facility installation perimeter areas to detect faulty fences, detection
equipment, trespassing violations, and attempted theft of Federal property. Patrol employee and staff office areas within sensitive and restricted areas to prevent theft
and damage to Federal property, equipment, tools, and supplies. Report all violations of security. Safeguard weapons, ammunition, keys, and temporary badges as assigned.
Responsible for the security, custody and discipline of detainees in the facility. Search for contraband, count, feed and supervise detainees in housing units, and
during work details, through CCTV video surveillance and escort duties. Perform pat and strip searches, transfer and transport detainees by walking or riding in
vehicles. While armed with weapon, maintain custody of detainee in hospital location and or while transporting to and from facility. Restrain and secure assaultive
detainees as needed. Respond to emergencies, perform use of force techniques, and conduct cell extractions as needed. Maintain accurate daily activity log and report
writing. Promote the development of positive social skills procedures and intervention techniques.
Mar 01, 2008 - Jan 01, 2009
Tatitlek Management Incorporated - El Paso, Texas
Role Player
Role Player assumes the role as an Iraqi Citizen or Detainee as needed. Tasked to provide a realistic environment to train Military Joint War Fighters as they are tested
in Detention operations, Special housing unit, application of restraints to include handcuffs, belly chain, and ankle restraints. In mock villages, act as citizens as
the Joint War fighter is tested in reaction techniques to emergencies, and enemy combatants, Convoy operations, Entrance check point procedures, and other testing
provided them.
Mar 25, 2001 - Aug 15, 2006
Westfield Inc. - null
A/C Technician, Maintenance Engineer
Repair, service, troubleshoot, and maintain 41 commercial size (25-50 ton) rooftop package units and 35 water cooling towers all located on a 992,000 square foot roof of
a two story Shopping Center. Maintained a yearly budget to order parts and supplies. Maintain accurate records of monetary budget, to include all maintenance and
services performed. As Maintenance, Engineer responsible for drywall repairs, painting, plumbing electrical, tile repairs, wall framing, lighting fixtures, and equipment
repairs. Assisted Chief Engineer with budget and reports.
Aug 19, 1999 - Mar 25, 2001
Confidential - California
Security Supervisor (Lieutenant)
Manage/Supervise and train Security department personnel in foot patrol, golf cart, bike patrol, and vehicle patrol procedures. Apply professional customer service
skills towards all visitors, inspectors, and customers. Perform CCTV video surveillance of entrance / exit areas to include sensitive and restricted areas. Report all
Security violations. Maintain accurate daily duty and activity logs. Apprehend, restrain with handcuffs, escort, and detain offenders for local Law Enforcement Agencies.
Maintain accurate records of payroll, personnel, and daily duty assignments. Assist in the instruction of First Aid, and CPR classes as assigned. Assist General Manager
through daily briefings of work activity.
Education
Imperial Valley College - Imperial, California
Education Level: 2+ years college, technical or vocational school
Major: Social Science/ Psychology
GPA: 3.5
Total Hours: 72.0
Graduated: No
Federal Law Enforecement Training Center - Glynco, Georgia
Education Level: 1 year college, technical or vocational school
Major: Immigration Detention Officer
Minor: Basic Training Course
Graduated: Yes
Mar 2010 - Mar 2010
El Paso Community College - El Paso, Texas
Education Level: 1 year college, technical or vocational school
Major: Security Officer
Total Hours: 84.0
Graduated: Yes
Sep 1971 - Jun 1975
Brawley Union High School - Brawley, California
Education Level: High School Diploma/GED
Major: Military Science
Minor: Junior ROTC / Cadet
GPA: 2.8
Graduated: Yes
Training- Military/Civilian
US Army School
Platoon Leader School
Military leadership training in Personnel Management for Company level unit officers.
Status: Completed
US Army Air Defense Artillery School
Radar Technician
32 week course work in missile electronics for the Nike Hercules Radar system. Assigned as the class leader for the duration of the course.
Status: Completed
US Army
Basic Noncommissioned Officers School
Military leadership instruction in Personnel Management for the Squad Leader in a Platoon level unit.
Status: Completed
US Army
Primary Noncommissioned Officers School
Military leadership instruction in Personnel Management for the team unit level leader.
Status: Completed
US Army Infantry School
Dragon Weapons System
Weapons training and instruction on the hand held anti-tank wire guided missile system. Awarded Distinguished graduate upon completion of course.
Status: Completed
French Commando School
Commando Training
Field tactical training in weapons, land navigation, obstacle course, survival, escape and evasion tactics, and demolitions.
Status: Completed
US Army
Infantry Officer Basic Course
Military leadership and Personnel Management instruction for the Platoon/Company unit level Commissioned Officer.
Status: Completed
US Army
Advanced Noncommissioned Officers School
Military leadership instruction in Personnel Management, and Training for the Platoon unit level Sergeant.
Status: Completed
Mar 08, 2010 - Mar 11, 2010
El Paso Community College/Law Enforcement Academy
Advanced Security Officer Certification
Texas Department of Private Security title 10.
Certification for Security Officers. Advanced Security Officer Training. (Baton, OC spray, Handcuffs, and Defensive Tactics).
Status: Completed
Mar 01, 2010 - Mar 05, 2010
El Paso Community College/Law Enforcement Academy
Level 2(noncommissioned/unarmed) and Level 3(commissioned/armed) Basic Security Officer Certification
Texas Department of Private Security Title 10.Certification for Security Officers. Qualified with 9mm handgun and 12-gage shotgun.
Status: Completed
Occupational License/Certification
Texas Private Security Bureau - El Paso, Texas
Advance Security Officers Training
Certification
Issued: Mar 11, 2010
Specialized Safety Training - El Paso, Texas
First Aid, CPR, Blood-borne Pathogens
Certification
Issued: Oct 21, 2009
Expires: Oct 21, 2011
Management and Training Corporation - Chaparral, New Mexico
Handgun/ Weapons Certification
Certification
Issued: Oct 11, 2009
Expires: Oct 11, 2010
Texas Private Security Bureau - El Paso, Texas
Level 2 &3 Basic Security Officer Certification
Certification
Issued: Mar 05, 2010
Management and Training Corporation - Chaparral, New Mexico
Pre-In-service Training (120 hours)
Certification
Issued: Oct 25, 2008
Computer Skills
Typing Speed: 40 Words Per Minute
E-Mail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read Write Speak)
Spanish - Excellent ( Read Write Speak)
Additional Skills
Able to work independently or in a team setting; Basic Computer skills; Bilingual; Excellent Communication skills; Self-Disciplined; Problem solver; Quick learner;
Dependable; Empathetic; Professional demeanor.
Driver's License
Class C - Standard Driver's License
References References
Salvador Talavera
Team Supervisor
Tatitlek Management Inc.
Michael Smart
co-worker / friend
Elena Ortiz
Friend
U.S. Army
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