Project Management
Resume:
ANTHONY ROSS
Phone: 469-***-****
abjrki@r.postjobfree.com
CAREER SUMMARY AND OBJECTIVE
Twenty five years of experience in Information Systems Technology.
Providing technical support and services on various WAN/LAN Networks,
Computer Systems, and Applications. I'm a highly skilled manager in
Management Information Systems. My areas of expertise include WAN/LAN,
Client/Server, Information Security, Project Management, International
Projects, Applications Development, Disaster Recovery, Short and Long term
Strategic Planning, Budgeting, Profit & Loss Management, Presales, Post-
sales, and Team Building. I am a determined, hard working leader, skilled
in problem identification and solutions with an innovative flair. I am
seeking an opportunity that allows me to utilize the experience, skills,
and training I have acquired during my career.
EXPERIENCE
American Airlines (AVA Consulting)
Oct-2009 - Present
Sr. Managing Consultant
I am currently assigned to American Airlines. Providing project management
services and support for deployment & implementation of Genesys 8.0 as the
Call-Center solution. Build-out of Global VoIP infrastructure. I ensure
strategic alignment between IT and the business units. Responsible for
project plan, internal and external communications, project status
reports, vendor management, change orders, and solution deployment. Create
and establish processes, procedures, documentation, and reporting metrics
for organization. Manage end-to-end project delivery for American Airline
US domestic and International Call-Centers.
. Develop & Maintain Project Plans and Implementation Schedules
. Establish & Maintain Project Change Control Process
. Develop Communication Plan and Project Status Report
. Responsible for the build-out of 4 strategic US regional datacenters
. Implement VoIP infrastructure in 10 international Call/Contact-Centers
. Manage Project Budget
. Coordinate Project Meetings and Communicate with Management & Business
Units
. Manage vendor relationships and vendor Project Managers
. Ensure project deliverables are met based upon SOW
. Set expectations and assign task ownership
GMS Systems
Nov-2007 - Oct-2009
Vice President of Information Technology
(Acquired/Merger)
Provide Strategic & Tactical IT direction, infrastructure support, and
project management services for GMS. Ensure strategic alignment between
IT and business units. Responsible for design and support of LAN, WAN,
Network Operations, Help-Desk, Information Security, Software Development,
Database Technology, and Telecommunications Services in a multi-platform
environment. Create and establish processes, procedures, documentation,
and reporting metrics for organization.
. Negotiated Microsoft software agreement resulting in $150,000 annual
savings
. Established strategic partnership and manufacturing agreement
resulting in $1 million saving
. Develop & Maintain Project Management Methodology
. Establish & Maintain Change Control Process & Policy
. Responsible for Technology, Disaster Recovery, and Business Continuity
Plan
. Coordinate Business Units BCP development
. Manage vendor relationships
. Responsible for Physical and Infrastructure Security
. Develop & Enforce Secure Code SDLC Process
. Development of 3D Media Player Hardware and Software
. Development and Enhancement of Home Automation Media Server(s)
. Manage build-out and implementation of Manufacturing assembly line
Conveyor System
. Manage the Software Development of Online Store and Integration with
Microsoft Media Center
. Development of new Inventory Control software.
. Implementation of new CRM system.
Securus Technologies
Jan-2005 - Nov-2007
Director of Information Technology
Provide Strategic IT direction, infrastructure support, and project
management services for Securus. Acted as Chief Security Officer, Disaster
Recovery & Business Continuity Architect, and SOX & PCI Compliancy Officer.
Responsible for design and support of LAN, WAN, MAN, Computer Operations,
Help-Desk, Network Operations Center/NOC, Information Security, Database
Technology, and Telecommunications Services in a multi-platform environment
(Linux, SUN Solaris, MS-Severs, EMC SAN, NAS, CCM VoIP, Cisco ACS, Cisco IP
Telephony, Cisco Routers, Juniper, Netscreen, Tipping Point, Foundry Load-
balancers & Switches, Cisco Firewalls, Oracle 10g RAC & Sybase 9 Databases,
VMware, Netbackup, ADIC, VLT, Centeera, Great Plains, Altris, Shalvik,
24x7x365). Managing a staff of Applications Developers, Unix, Database
Administrators, Network Engineers, Systems Engineers, and Support
Technicians. Support 5 high availability Data-Centers across the US.
. Negotiated hardware & software purchases and maintenance agreements
resulting in $1.5 million saving and annual savings of $200,000
. Cisco VoIP technology Implementation. Manage the rollout of VoIP
across the entire Securus infrastructure, including the Technical Call
Center. Project yields over $1 million in annual telecommunication
savings
. Implemented VMware technology shrinking the datacenters footprint by
75 servers resulting in space and power savings of $100,000
. Manage Redesign and Implementation of Technology Infrastructure
. Develop Project Management Methodology and Change Control Process &
Policy
. Responsible for Technology, Disaster Recovery, and Business
Continuity Plan
. Coordinate Business Units BCP development
. Manage vendor relationships
. Ensure SOX and PCI compliancy
. Responsible for Physical and Infrastructure Security
. Established SOX, Security, DR, BCP, and Chg Control Policies,
Procedures, and Training
. Manage multiple Data-Centers and 3100 remote LAN sites locations and
databases
. Develop, Implement, and Manage private VoIP network
. Manage Opti-E-Man fiber ring network
. Design and Implementation of Data-Centers
. Support and Maintenance of Technical Support Call Center technology
(Apropos ACD, Concerto Predictive Dialer, Editfy IVR, Heat Ticket
System, Witness Call Monitoring)
. Designed and Implementation IVantage HRIS, Microsoft CRM, and Great
Plains ERP systems
Interscope Network Management Services Inc. Nov-2002 -
Dec-2004
(Filed Bankruptcy)
Vice President, Information Technology
Provide technical direction, infrastructure support, and project management
services for INMS. Responsible for managing Information Technology
Services, Project Management, IT Operations, IT Development, Help-Desk, and
Client Services for the South-West Region.
* Manage technology infrastructure and IT staff.
* Ensure adherence Project Management Methodology and Change Control
Policy
* Develope Technology Disaster Recovery Plan and Testing Process
* Ensure SOX and PCI compliancy
* Responsible for Physical and Infrastructure Security
* Assure Secure Code Development, Testing, and Implementation
* Negotiate software and hardware purchases and maintenance contracts.
Federal Home Loan Bank of Pittsburgh Nov-2001 -
Nov-2002
(Relocated to Florida)
Vice President, Technical Services
Provide technical direction, infrastructure support, and project management
services for FHLB. Responsible for design and support of LAN, WAN,
Computer Operations, Help-Desk, Information Security, Database Technology,
and Telecommunications Services in a multi-platform environment
(RS6000/AIX, SUN Solaris, MS-NT 4.1, Novell 6, Zenworks, Citrix, AS/400,
Lucent, PBX, Cisco & Foundry Routers & Switches, Raptor & CheckPoint
Firewalls, Oracle & Sybase Databases, 24x7x365). Managing a staff of Unix
and Database Administrators, Network Engineers, Microsoft & Novell
Engineers, and Support Technicians.
* Managed Redesign and Implementation of technology infrastructure
* Developed Project Management Methodology and Change Control Process &
Policy
* Responsible for Technology, Disaster Recovery, and Business
Continuity Plan
* Coordinated Business Units BCP development
* Managed vendor relationships
The Fantastic Corporation Jan-2001 -
Oct-2001
(Filed Bankruptcy)
Vice President of Solutions and Support, The Americas
Provided implementation and support of Fantastic's Broadband Content
delivery software in Multicast TCP/IP network infrastructures (Satellite,
Terrestrial, WAN, LAN). Responsible for managing Information Technology
Services, Project Management, Presales & Post-sales Operations, Help-Desk,
and Client Services for the Americas ( US, Canada, Central and South
America ). Since Fantastic is a Switzerland based company, I have dotted-
line management responsibility for European technical resources based or
temporarily working in the US ( Product Mgt, Media Developers, Engineering
Specialist ).
* Managed Presales and Post-Sales activities
* Directed Client Services and Support for the Americas
* Provided National Information Technology Services, within an IT
infrastructure consisting of Satellite, Wireless LAN, HP-UX,
SUN/Solaris, AIX, Cisco (Router, Switches, PIX-Firewall) MS-NT, MS-
2000, and MS-Exchange
* Identified and Documented technical issues and customer product
requirements for Swiss Product Management Department
* Coordinated and Managed Communications between the US and European
Engineering and Support groups
COMDISCO INC. Oct-1998 -
Jan-2001
(File Bankruptcy)
Regional Program Director, Technology Services Division
Provided Professional Services in the areas Project Management, Consulting,
and LAN/WAN network implementation for Comdisco's Southern and Western
Regions. Responsible for Management and Implementation of one or more
complex projects. In addition to building the client base, assisting the
Business Development Directors with writing and presenting proposals for
large and complex projects. Manage the overall Relationship with Clients
and meet frequently with the most Senior Level Executives of the client.
The key individual with regards to Practice Management and Administrative
issues including the mgnt of Project Teams, Project Managers, Network
Engineers, Consultants, Presales, and the development of staff.
* Managed Southern & Western Regional client engagements portfolio in
excess of $300 million.
* Assisted Sales organization with closing over $40 million in new
Profession Services business
* Identified and communicated additional Consulting and/or related
Comdisco opportunities.
* Defined project management methodology and ensure adherence to
practice.
* Prepared customized Sales Presentations, Proposals, and Statements of
Work consistent with standard methodology and deliverables.
* Directed the design and implementation of the Radio Shack 500 sites
WAN network POS upgrade.
* Managed the implementation of Compass Bank WAN/LAN network consisting
of 150 sites.
* Implemented the Dow Chemical Pacific Rim WAN infrastructure redesign
and upgrade.
* Managed the design and implementation of the MobileStar 300 site
Wireless network.
FT MORTGAGE COMPANIES Mar-1996 - Sep-
1998
(Acquired/Merger RIF)
Assistant Vice President, Information Technology
Provided network management, technical direction, design, and
implementation of FTMC LAN, WAN, MAN, Network Security, and Client/Server
national network environment. Chief Architect of FTMC's LAN infrastructure
redesign and WAN topology. Acted as an internal consultant providing
technical guidance on complex projects. Manage a team of 16 Network
Engineers, 4 Unix Administrators, 8 Programmers, and 15 Help-Desk
Technicians operating within a multi-platform environment (IBM RS6000/AIX
4.1, SUN Solaris 2.X, MS-NT 4.0, Novell 3.12 & 4.1X, AS/400, Cisco PIX &
CheckPoint Firewalls, Cisco Routers & Switches, Lucent, PBX, ACD,
24x7x365). Provided technical support to 6 Regional Divisions, 150 Branch
Offices, 2 Call-Centers, and approximately 2500 customers.
* Directed the design and implementation of LAN, WAN, and Client/Server
network.
* Revitalized the technology infrastructure with the installation of
fiber optic backbone, fast-ethernet, frame relay, and switched
routing.
* Defined the network technology strategy and implemented infrastructure
including software/hardware standardization, email, internet,
intranet, disaster recovery/business continuity.
* Negotiated software and hardware purchases and maintenance contracts.
These negotiations have resulted in over $1 Million in saving.
* Managed the design, implementation, and support of Filenet Imaging
(Unix) system project.
* Departmental Responsibility included Networks & Systems, Applications
Development, Computer Operations, Information/Network Security,
Business Continuity Planning, and Disaster Recovery.
BUDGET-RENT-A-CAR CORPORATION Dec-1994 - Feb-
1996
(Closed Call Center)
IT Manager, Technical Services
Provided technical project management and assistance for the Maestro
project. Maintained extensive and intimate knowledge of all areas of
Maestro network infrastructure. Provided technical support and services in
installation, configuration, and troubleshooting of the SUN & HP servers,
gateways, routers, CSU/modems, Novell LAN, WAN, PC and Apple workstations.
Prioritized and coordinated the activities of 11 Unix Administrators,
Network Engineer, and Telephony Technicians. Provided technical support
for approximately 1800 internal/external Reservation Call Center customers
24x7x365.
* Managed Maestro Project (Budget's new Call-Center Reservation
System) and other major LAN/WAN Technical Services projects. The
technical side of the Maestro project required purchasing and
installation of software and hardware in excess of $5 million.
* Negotiated software & hardware contracts and purchases, saving
Budget approximately $450,000.
* Advised Senior Management on system/network administration and
integration issues.
* Scheduled hardware and software installations and upgrades.
* Organized and Conducted technical meetings with external and
internal organizations.
* Coordinated and Directed resource efforts in the rollout,
implementation, and installation of new Maestro LAN/WAN topology.
* Prioritized and Executed numerous tasks concurrently, to achieve
project objectives.
* Provided on-site SUN Unix and Sybase System Administration
* Administered SUN, Sybase, and Apple Network Security, GroupWise
Email.
* Functional Areas included LAN, WAN, Systems, Voice, and Information
Security.
TEXAS INSTRUMENTS INCORPORATED (TI) Sep-1983 -
Dec-1994
Systems Engineer, Integrated Circuit Development (TI) 1991 -
1994
Provided technical support on SUN, HP, SOLBOURNE, X-Terminals & APOLLO
systems for the ICD organization. Coordinated the activities of three
Systems Administrators and together we provided technical support for
approximately 200 customers.
* Provided technical support for network system using a Novell LAN,
Ethernet, Decnet, TCP/IP, and Token Ring interfaces.
* Setup NIS, NFS, DNS, and performed Email network administration in a
multi-platform environment.
* Maintained multi-platform network consisting of 53 HP, 35
SUN, 26 NCD X-Terminals, 25 HP700s, 3 Solbournes, IBM RS6000, and
200 PCs.
* Performed software/hardware installations, evaluation and
troubleshooting.
* Scheduled hardware/software installations, restores, and
maintenance.
* Interfaced with Vendors, Design Engineers, and TI Computer Services
groups.
Software Engineer, Focal Plane Array (TI) 1988 -
1991
Provided system support for the FPA organization through assistance with
software and hardware problems. Worked as member of TI System Engineering
team, with two Software Technicians reporting directly to me. Primarily
responsible for the training of new software technicians, hardware
utilization, software installations, and VAX user orientation.
* Supported both software and hardware on the VAX 8530 system and
various personal computers for approximately 400 people. (PROMIS,
S20/20, ORACLE, RS/1)
* Developed SQL routines for generating reports derived from lab tests
* Setup ORACLE inventory database utilizing ORACLE SQL*FORMS and
SQL*ReportWriter.
* Developed interactive and batch programs written in Fortran and DCL.
* Maintained knowledge of changes and improvements in software tools
that could be utilized by organization to improve performance.
Software Technician, Simulations Technology Laboratories (TI)
1986 - 1988
Provided project software configuration control and support on the GOULD
computer systems. Organized and maintained software configuration
management on-line/off-line and controlled master libraries and system disc
backups. Performed computer hardware/software diagnostics on the EAI
SIMSTAR and GOULD computer systems. Setup and maintained two on-line
databases use for a computer board inventory and project equipment control.
Software Technician, Distributive Computer Services (TI)
1983 - 1985
Provided technical support on the VAX computer systems, IBM systems VM/MVS,
370,390, 4381, and TI 990 systems. Performed software installations,
sysgens, and various preventive maintenance functions. Developed an on-
line down equipment system to improve communications within the
organization.
INTERNATIONAL BUSINESS MACHINES (IBM) Aug-
1982 - Sep-1983
Computer Operator, National Accounts Division (IBM)
Provided technical support and assistance to customers using the IBM
technical library, through the use of search utilities. Supported the
development of the IBM Technical Library on-line database (TECLIB).
EDUCATION
Amberton University -- MS, Business and Technology
Management
Amberton University -- BS, Management Technology
and Info Systems
North Lake College -- AAS, Administrative
Management
North Lake College -- AAS, Computer Information
Systems
Mountain View College -- AAS, Business Computer
Programming
Project Management Professional (PMP)
Certified Information Systems Security Professional (CISSP)
Certified Secure Software Lifecycle Professional (CSSLP)
Certified IT Infrastructure Library V3 (ITILv3)
Data Center University Certified Associate (DCCA)
Microsoft Certified Professional (MCP)
Cisco Certified Network Administrator (CCNA)
Certified Novell Administrator (CNA)
SUN Solaris System Administrator
HP-UX System Administrator
Oracle DataBase Administrator
Sybase DataBase Administrator
Certified Zycad Administrator (XP200,XP140,MagnumII)
SPECIALIZED TRAINING
C, C++, UNIX, Linux, X, Motif, OpenLook, CED
SUN:T1000,Sparc10,1000,Ultra2,SUN/OS, Solaris
IBM Assembly, Basic, JCL, Fortran HP: 750, 730, 433, 3000, 4000, 9000
HP-UX
Cobol I, II, Comp Logic & Design IBM:RS6000 AIX, AS/400,
3090,4381,TI:1500, 990
SUN, HP, VAX Systems Admin Solbourne, Convex, NCD X-Terminals
ORACLE: SQL*Plus,Forms,RepWriter Apollo: 4500,5500 Domain/OS
Sybase, Informix, Crystal Reports Novell 3.1X, 4.1X, 5,
MS-NT 4.0 Win-2000, 98, 95, XP
Citrix, TSO, HTML, Bindview Apple/MAC, Compaq, Dell, PBX, ACD
TCP/IP, Ethernet, FDDI, Token Ring Cisco1600,1900, 2600, 4500,
7500 Routers/Switches
UB & 3Com Switches & Hubs VAX/Dec Systems 11/750, 11/780,
8530
Broadband, Wireless, Multicast MS-Exchange, CC-Mail,
GroupWise, LotusNotes
Legato, Budtool, Arcserve, Netbackup Intergraph 703, Gould 32/9750,
32/9780
NAS & SAN (EMC, StorageTek) Help-Desk:
Remedy, Magic, Heat
HONORS/Organization Membership
* Received Business Development Quality Award for support of TI quality
objectives.
* Received plaques for three consecutive years of outstanding participation
in the People & Asset Effectiveness (P&AE) program at TI.
* Received certificates for four consecutive years of participation in the
Method Improvement Recommendation (MIR) program at TI.
* Department of Defense Special Projects, Top Secret, Secret, and
Confidential Security Clearance
* Project Management Institute, USENIX Association, VMware Users Group,
ISC2
CONTINUING EDUCATION/TRAINING
Genesys University: Genesys Contact Center
Genesys American Airlines Custom Overview
Framework 8
Basic Routing Strategies 7
Designing Reports with Interactive Insights
Configuring and Monitoring a Contact Center with CCPulse+ 7
GlobalNet: CISSP Program
Security Awareness
VMware Infrastructure 3.0
Solaris 10 System Administration
PMI: Project Management
Project Planning, Analysis, and Control
Project Communications Management
Jefferson Wells: Preparing of SOX Compliancy
SOX - A Best Practice Approach
Business Continuity Management
Protecting Sensitive Data (PCI, HIPAA, GLBA,
SOX) IT Compliancy
AT&T: Disaster Recovery and Business Continuity
Data Center University: Fundamentals of Power
Power Redundancy in the Data Center
Power Distribution I
Generator Fundamentals
Fundamentals of Cooling I
Fundamentals of Cooling II
Advantages of Row and Rack Oriented Cooling Architecture I
Optimizing Cooling Layouts for the Data Center
Rack Fundamentals
Fundamental Cabling Strategies for Data
Examining Fire Protection Methods for your Data Center
Centers
Fundamental Principles of Network Security
Fundamentals of Availability
NCPI Management Basics (Network-Critical Physical
Infrastructure)
Hogan Center: Leading High-Performance Teams
Organize Your Life
How To Supervise People
The Servant-Leader
Customer Service Excellence
Enhancing Diversity Awareness
Creativity and Innovation
Brain Styles
USENIX: The Canons of Computer Services Management
Advanced Solaris Systems Administration
NIS+
Matrix: The Leader As Coach
Overcoming the Obstacles to Effective Team Performance
The Art of Motivation
Comdisco University: Presentation and Report Writing
Visio 5.0, GroupWise 5.0
MS-Office Suite (Word, Excel, Access, PowerPoint),
MS-Project
Karrass: Negotiation Skills for Managers
Sybase: Introduction to SQL
System SQL Server
Database Administration
Performance and Tuning
Oracle: Database Administration
Performance and Tuning
SQL*Plus
SQL-Report-Writer
SQL-Forms
Cisco: Introduction to Cisco Router Configuration
Advanced Cisco Router Configuration
PIX Firewall Configuration
CCM Cisco Call Manager Configuration
SUN: Solaris Network Administration I, II
Solaris System Administration
Solaris 10 Networking and Troubleshooting
Advanced Solaris System Administration, NIS+
Solstice FireWall-1 (CheckPoint)
HP: HP-UX System and Network Administration I, II
HP-UX System and Network Troubleshooting
REFERENCES:
Richard Freeze, VP of Engineering TekPlace Inc. 407-***-****
Kelmon Taylor, VP Project Management Office Chase Bank 614-***-****
Stuart Horton, President/CEO ASIC Design & Consulting LLC 202-***-****
Gregory Newman, IT Infrastructure Manager 214-***-****
Additional References: Furnished upon request
To Whom It May Concern:
I am sending you my resume about possible career opportunities within your
company. I desire a competitive salary and compensation package. I am
seeking an opportunity that allows me to utilize the experience, skills,
and training I have acquired during my career.
I have served as a Vice President of IT within the Manufacturing industry,
VP of Technical Services within the Banking, Financial, Mortgage industry,
VP/Director within the Telecommunications, and a Technical Director with
Profit & Loss experience within Professional Services business. I have
proven skills in IT Strategic Planning, Budget Management, Business
Development, Applications Development, Project Management, Service
Delivery, Client Services, Disaster Recovery & Business Continuity
Planning, IT Security, SOX, PCI, Telecommunications, and Financial
Management. Customer focused and results oriented. I am known for meeting
and exceeding demanding customer expectations and achieving financial
performance objectives. Key areas of expertise include:
* IT Management * IT Security
* IT Strategic * SOX & PCI Compliancy
* Disaster Recovery and BCP * Telecommunications
* Product Procurement * Circuit Provisioning and Cabling
* Project Management * Budget Management
* Program Management * Change Management
* Profit and Loss Management * Contract Negotiation & Vendor Management
* Engagement Management * International Projects
* Business Development * Network Consulting & Services
* Data-Centers * Facilities/Physical Security
As both a National and Regional Senior Manager, I managed teams of Project
Managers, Consultants, Network Engineers, System Engineers, Unix
Administrators, Software Developers, and Support Technicians. I have
provided full project lifecycle delivery and implementation of MAN, WAN,
LAN, CRM, ERP and HRIS projects in the US and Internationally. My
responsibilities have included network design, implementation, project
management, budgeting, purchasing, managing sub-contractors, creating
SOW's, RFP response, security, and managing profit & loss.
I managed IT budgets between $5 and $10 million dollars. I implemented and
managed projects in excess of $26 million. I managed a regional
Professional Services client portfolio of $300 million. Through various IT
automations projects, I increased overall company revenues at Securus
Technologies by an annual run rate $3 million dollars. I created
additional $1.5 million in savings via vendor contract negotiations,
reduction in FTEs by creating process efficiencies, and data center
consolidation.
I have successfully moved several companies IT Departments to that next
level when mergers, acquisitions, increased market share, or when technical
innovations has created new opportunities and has dictated the need for
structured change. I have built highly productive and successful IT
organizations from the ground up. Staffing, developing, and mentoring
employees in all aspects of an IT organization (Networks, Database,
Systems, Development, Helpdesk, Operations, and NOC). I am most proud of my
leadership, team building abilities, and coaching skills.
I have a Master's (MS) degree in Business and Technology Management, a
Bachelor's (BS) in Management Technology and Information Systems. I also
have Associate degrees in Computer Information Systems, Business Computer
Programming, Administrative Management, and various Technical
Certifications. (PMP, CISSP, CSSLP, ITIL, CCNA, CNA, DCCA, MCP)
With my experience and technical education, I can provide the support you
are seeking. I look forward to hearing from your company to arrange an
interview. I may be reached at 469-***-****.
Regards,
Anthony Ross
Contact this candidate