Sales Project Manager

Robert E. Woodruff

**** **** ******, ****** ****, AR 72206 501-***-**** abjqfn@r.postjobfree.com

JOB SUMMARY:

Sales and Marketing Professional with 15 + years experience in the financial services industry. I have

leveraged my excellent interpersonal skills to create strong client relationships. My subject matter

expertise in software solutions has worked to instill confidence with both prospects and clients. The

solutions developed through teamwork offered operational efficiencies to meet client’s business

objectives. My diligent work ethic has enabled me to exceed expectations while working with high profile

projects which resulted in strong individual performance reviews.

SKILLS:

Adobe Photoshop MS Project MS Front Page Adobe Flash

ADT Query tool SunGard Admin Sys FIS (ALS, CIS, RM, IM) Siebel

CRM

• 15+ years experience in financial service industry (Life Insurance, Banking, Credit Card, Investments

and Mortgage)

• 10 + years experience facilitating group sessions with prospect/customers to gather business

requirements, needs assessment for creation of business requirements and analysis documentation

• 10+ years experience with project leadership and matrix project team management

• 15+ years experience with MS Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)

EXPERIENCE:

USAble Life

Business Analyst

• Implemented on-line eEnrollment and eBilling software applications which replaced

manual processes and reduces cost of acquisition by $100,000 annually

• Facilitate meetings with key sponsors/stakeholders of operational departments impacted

by new on-line software application solutions.

• Online eBilling solution generates the following results: 1) reduce incoming calls from

brokers and groups by 20%. 2) reduce cost of generating paper invoices for customers

by 20%+

• Support steering committee in decision to build “in house” enrollment and eBilling

solutions (resulting in the company’s reducing 1 million dollars in annual run rate)

AAMSCO

Client Representative

• Responsible for growing new account s and maintained existing customers in 28

Arkansas counties across multiple industries (Government, Retail Banking, Healthcare,

Education and Corporations)

• Exceed sales goals by 115% in first six months

Acxiom Corporation

Client Representative

• Sold Consumer Data products and solutions to Travel and Entertainment Industry

prospects

• (established 8 new customers in less than one year)

• Created a “Best Practice” user forum in Data Sales group for new associates and new

Data sales associates internal to Acxiom

Industry Solution Architect

• Lead, facilitate and coordinate technical aspects of direct marketing/database projects

with top five U.S. banks and credit card issuers

• Defined tasks for analysts and developers to create satisfactory methodology to project

deadlines in order to meet customer expectations

• Onsite meetings with customers utilizing discovery processes to understand the

Customer/Prospects scope of the projects: business/technical requirements, risk analysis,

escalation process and change control

• Awarded Associate of the month for successfully leading a large customer relationship

management solution implementation with a top five credit card issuer

Sales Support Consultant

• Worked with Sales, Account Mangers, Business Unit leaders, Product

marketing/development managers during the sales process to create effective sales

presentations

• Awarded Associate of the Quarter for leading team to implement Call Center application

solution that increased credit card issuers conversion by 150%

• Participated on Acxiom Trade show team for over five years (generating most leads three

out of the five years)

Fidelity Information System (FIS)

Development Project Manager

• Managed client/server development team for a top five U.S. bank for development,

implementation, and production support of Service Delivery Call Center software

• Lead all testing processes and scenarios for Service Delivery Call Center software

application

• Coordinate migration of Service Delivery Call Center Software Application across

multiple platform test environments

Business Analyst III and Business Analyst II

•

Lead testing process which included: creating test scenarios/scripts for system testing

(internal) and user acceptance (customer) testing

• Responsible for producing business requirements, analysis documents, and consulting on

design documents

• Provided business consultation for loan functionality within Service Delivery Call

Center software

FORMAL EDUCATION:

University of Arkansas, Little Rock, Arkansas

Major: Finance, Minor: Business Administration

Graduation: Spring 2011

COMMUNITY SERVICE:

Acxiom Cares committee`

• Rockefeller Elementary mentor program

• Riverfest volunteer (5 years)

USAble Life Employee Committee

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