Manager Customer Service

***** ******* *****, ** ****, Texas ***** ? 915-***-**** ?

abjpm4@r.postjobfree.com

Thomas J. Poore

Overview

My experience includes 13 years of Management/Supervisory, 15 years of

Planning and 8 years of Purchasing, as well as interim Engineering roles,

in manufacturing environments within the Telecommunications, Transformer

repair and the Floor care industries. My objective is to obtain a

challenging position in a growth oriented organization which will allow me

to utilize the tools and experience that I have gained, while offering

diverse job responsibility with the potential for job advancement.

Experience

> 03/2008 - Current Texas State Insulation

El Paso, TX.

Consultant - Part Time

. Acting projects Safety Coordinator.

. Review and negotiation of awarded contracts.

. Support on-site customer project walk-through, project meetings and

documentation requirements.

. Developed Safety and Quality systems, procedures and manuals.

. Developed real-time estimating software program generating itemized

costing and RFP documents.

. Developed Purchasing and Inventory control programs.

> 09/2005 - 12/2008 ADC Telecommunications,

Inc. Santa Teresa, NM.

Commodity Manager

. Responsible for supplier sourcing for commodities and materials

utilized globally.

. Managing Supplier surveillance associated with delivery and quality

performance metric.

. Responsible for negotiation and implementation of Supply, Intellectual

Property and Non-Disclosure Agreements, Terms & Conditions, extended

Supplier payment terms, Component liability, Vendor Managed

Inventories, Supplier stocking and Consignment agreements.

. Analysis, planning and implementation of cost and lead-time reduction

strategies.

. Supported daily activities for materials buyers as well as reviewing

buyers metrics associated with exception messages, expedites

processing, inventory values and inventory turns.

. Acting liaison between Minnesota purchasing group and New Mexico

distribution / manufacturing and Mexico manufacturing facilities.

. Conducted analysis, preparation and implementation, as well as

awarding of RFQ/RFP's.

. Daily use of SAP, Microsoft Excel, Word, Outlook and Powerpoint.

Accomplishments

. Generated savings of over $1.75 MM in direct material cost, $45K in

shipping cost and $60K in supplier payment terms negotiation, changes

in purchased commodities and finished goods through the use of

teamwork skills with engineering groups in Minnesota, Mexico, Product

Management, Customers and Suppliers resulting in component and

finished product cost savings.

. Initiated and achieved supply agreements for all major suppliers.

. Reduced supplier average lead-times by 48%.

. Assisted in training of Facility Manager in sourcing and negotiation

concepts for service contracts and established a metrics reporting

system allowing the surveillance of service providers.

. Assisted in program development of ARIBA on-line bid program.

. Assisted in program development and analysis of external third party

logistics provider.

. Member of ADC Santa Teresa employee club and co-founding member of ADC

Santa Teresa library.

> 06/2000 - 09/2005 ADC

Telecommunications, Inc. Santa Teresa, NM.

Materials Buyer / Production Planner

. Coordination and completion of planning and purchasing processes for

assigned set of varied product families and materials to achieve

highest level of customer service (internal/external) through the most

effective use of manufacturing, master scheduling, logistics and

supplier resources.

. Collaborating with Master Scheduling and Commodity Management to

provide analyzed usage data to support demand management pertaining to

forecasting, data based materials and system master data.

. Scheduled and monitored rework orders as well as scheduling and

coordination of facilities equipment calibration.

. Daily use of SAP, Microsoft Excel, Word and Outlook.

Accomplishments

. Inherited planner codes totaling over $1MM in past due activity.

Negated past dues shortly after assigned planner codes and maintained

zero to low past due values thereafter.

. Acted as interim Manufacturing Engineer for nine month period while

retaining planning and purchasing responsibilities.

. Implemented preventive maintenance procedure and process to control

equipment location, tracking and calibration throughout manufacturing

and distribution center areas.

. Developed and implemented rework scheduling system which allowed

coordination and tracking of through-put hours.

. Re-structured layout, organization and stocking levels for

Maintenance/MRO room.

> 04/1996 - 06/2000 Dayco, Inc.

El Paso, TX.

Department Manager

. Oversaw 24 hour, 42 associate production operations.

. Responsible for departments staffing and training.

. Responsible for departmental cost, such as materials, consumables,

MRO, maintenance, overtime, etc.

. Planning and coordination of production scheduling and staffing for

multiple processes.

. Partnering with Master Scheduling and Purchasing activities in support

of manufacturing requirements.

. Collaborating with existing and new customers in the

development/design of products originating from either customer

specifications or requirements.

. Preparation and managing sample submission and pilot/trial engineering

runs. Updated and maintained data base for customer and engineering

samples and quotations.

. Daily use of Microsoft Excel, Word and Outlook.

Accomplishments

. Scheduled and supervised increased cumulative quarterly production

output over two year period.

. Developed/Designed product increasing sales of piece part quantities

above 2MM annually.

. Developed and implemented in-process-flow and finished goods lot

traceability system.

. Integral in development of new material compounds in conjunction with

corporate chemist department.

. Researched and implemented SPC package for quality control at

extrusion and final inspection processes.

> 05/1990 - 04/1996 El Paso Electrical

Products, Inc. El Paso, TX.

Production Supervisor / Planner

. Oversaw 24 hour, 20 associate production operations.

. Responsible for departments staffing and training.

. Responsible for scheduling multiple processes, multiple shift

operation.

. Coordinating with sales and purchasing for proper quantity of weekly

raw material purchases.

. Partnering with sales for planning of new orders, ensuring customer

orders were met on time and production goals were achieved

. Ensuring that in-process product inspections were performed properly

and records maintained.

Accomplishments

. Acted as Product/process engineer for two and a half year period.

. Developed in-process quality system throughout production process.

. Adapted practice of incoming inspection of raw materials allowing

parameters for supplier's material specifications to be set.

. Established, performed and recorded maintenance system for tooling and

equipment drawing and milling operations.

. Converted a one-pass wire drawing operation into a two-pass operation,

increasing capacity by 40%.

Education

Lean Manufacturing ADC Telecommunications

Lean Thinking /Team Dynamics

US Customs Valuation

Leadership Development (Business Execution Excellence)

Surviving 11th Hour Negotiations

Resolving Conflicts

Coaching for Improvement

Leading Change

Motivating Others

Safety CPR and First Aid Certification

ISM CPM Program UTEP Continuing

Education

. Purchasing and Planning

APICS/CPIM UTEP Continuing Education

. Basics of Supply Chain Management

. Detailed Scheduling & Planning

. Execution & Control of Operations

. Strategic Management of Resources

. Master Planning of Resources

Business / Accounting El Paso Community

College

Business Lyndon State College

Supply and Financial Management Courses United States Navy

Storekeeper Class "A" School

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