Customer Service Medical Assistant

Karen V. Watson

**** ***** **, *******, ** ***** 757-***-**** or 757-***-**** kvw-

abjp71@r.postjobfree.com

Summary of Qualifications

Energetic, detail oriented career professional with a proven hiring/sales

track record and former medical assistant who is concise, detail oriented

and a multi-tasker. Works well with others or independently, fast learner,

quick thinker and problem solver. Works well under pressure and has the

ability to meet deadlines. Possess outstanding ability to build long

lasting client relationships. Familiar with career/job fair atmosphere,

ability to maintain tact, diplomacy, and keep information confidential.

Core Competencies

. Employment Application Review

. Customer Service

. Organized

. Detail Oriented

. Building Client Relationships

. Proficient in Microsoft & Windows

. Conflict Resolution

. Excellent Communication Skills/

. Verbal and Written

. Interviewing skills

. Power Point

. Medical office background

. Certified Professional Resume Writer-pending

Professional Experience

Centura College, Norfolk, VA

7/2006-5/2008

Chesapeake, VA

5/2008-Present

Career/Student Services Coordinator

. Manage department and maintain all department goals required to

ensure accreditation with ACCSC and Department of Education.

. Interact with instructors in classrooms with Career Development.

. Build and maintain relationships with employers.

. Assist graduates with career placement in their field of study and

hiring trends.

. Plan and coordinate Program Advisory Committee Meeting for 5

departments.

. Help students with issues that may interfere with their attendance

and completing school.

. Plan and coordinate graduation ceremony.

. Plan on campus extra curricular activities and quest speakers

. Work in conjunction with Admission Department with Career Fairs and

recruiting.

. Employee of the month February, 2008 Norfolk VA campus.

. Ability to maintain and exceed 75% placement benchmarks.

. Developed and maintain campus website.

. Write and assist with school newsletter.

Kee Business College, Chesapeake, VA

11/2002-07/2005

Senior Career Services Representative

. Assisted graduate students with obtaining employment in their field

of study.

. Developed and maintained relationships with area employers

. Assisted the Department Director with Career Development classes.

. Managed department and other employees in department supervisors

absence

. Met and exceeded monthly department goals.

. Planned and coordinated extra curricular activities

. Planned and coordinated graduation ceremony

. Was able to bring MT placement rate up from 28% to 85% within a six

month period.

Geico Direct, Virginia Beach, VA

04/2000-07/2001

Property & Casualty Insurance Agent

. Answered inbound call from clients inquiring about auto insurance

. Assisted clients with purchasing P&C insurance to meet their

financial needs.

. Licensed in 27 states with in the military sales department

. Maintained monthly sales goals

. Provided excellent customer Service

. Multiple awards for outstanding customer service and maintaining

department goals.

Atlantic Neurosurgery, PC, Virginia Beach, VA

7/1992-4/2000

Medical Assistant

. Front office, schedule patient appointments, diagnostic testing and

surgeries.

. Authorized patient procedures with all major insurance carriers.

. Submitted HICFA 1500 claim forms.

. Filing in patient charts

. Transcription

. Called in prescriptions

. Assisted as need with exam room procedures

. Answered phones, took messages.

Education

Centura College Online, Virginia Beach, VA

Associates of Applied Science; Business Management

Graduation 10/2010 GPA 3.50

Geico Direct, Virginia Beach, VA

Training as Licensed Property Casualty Insurance Agent

Licensed in 27 states

04/2000

National Education Center, Norfolk, VA

Diploma; Medical Assistant, Honors Grad GPA 4.0

10/1988

Kee Business College, Norfolk, VA

Diploma; Computer Office Applications

04/1984

. Ability to meet deadlines

. Goal oriented

. Ability to work independently

. Management minded

. Familiar with Hiring Trends

. Public Speaking

. Leadership Skills

. Computer Oriented

. Resume writing

. New Student Orientation

. Graphic Design

Contact this candidate