Manager Customer Service
Resume:
Roxana Ingrid Acosta
Denver, CO 80239
abjon4@r.postjobfree.com
Objective:
Seeking challenges within a company where I can utilize my experience and bilingual skills while
achieving professional goals and contributing to company goals.
Qualifications:
Infection Control Procedures Written & Verbal Communication
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Collection of Blood & Specimens Receiving & Processing Specimens
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Medical Terminology & Records Interaction with physicians, staff, & patiens
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Vital Signs, Veni-puncture Customer Service, Interpersonal Skills
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First Aid, HIV, CPR Certified Managerial Skills
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Education:
Ultimate Medical Academy, Tampa, FL Jun – Sept 2009
Phlebotomy
LabCorp, Tampa, FL. December 2009
Specialized Certificate for Forensic/Substance Abuse
University Of Tampa, Tampa, FL December 2008
Bachelor’s Degree in Biology / Concentration in Pre-Veterinary Science
Accomplishments / Awards:
Graduated Cum Laude
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Honors: Member: Alpha Chi National College Honor Scholarship Society
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Dean’s List Recipient: 2007
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Planned and directed sexual awareness meetings, programs and STD testing for teens with
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groups like YHAC and Colorado Aids Project.(2004-2006)
Vice-President, Public Relations, and Historian of Lambda Psi Delta Sorority Incorporated,
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Beta Colony. (2007-Present)
Related Experience:
LoCicero Medical Group, Tampa, FL August 2009-October 2010
Phlebotomist Manager/ Lab Manager
Veni-puncture (over 65 patients daily), Specimen Collection, CBC analysis.
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Developing procedures to ensure safety, security, quality and accuracy of results.
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Managing overall lab operations, assisting in budgeting, tending to administrative matters.
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Consulting with principal laboratory technicians as well as physicians.
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Responsible for planning, assigning and directing the work responsibilities of the technical and
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administrative personnel as well as overseeing interning students.
Professional Experience:
Bank of America, Tampa, FL. March 2009-September 2009
Collateral Analyst
Analyze mortgage titles, schedules A&B, residential mortgage notes, and various documents to
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ascertain that an interest can be perfected by the bank in the property being pledged as
collateral.
• Monitor and maintain quality of collateral reports by alerting management of any discovered
irregularities or suspected problems.
Understanding and maintaining knowledge of the functionality of various credit instruments.
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Petco, Tampa, FL October 2008-September 2009
Assistant Groomer
Responsible for nail trims, bathing, brushing, and prepping the animals.
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Input entire inventory of clients into database system in order to facilitate the check-in process.
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Recorded and updated vaccine and health information for pets.
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Educated patrons on skin, coat, and pet health care.
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Tampa Veterinary Hospital, Tampa, FL May 2008-August 2008
Intern
Observed/followed the Doctors on appointments and discussed each diagnosis.
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Observed and assisted with surgeries including: neuter/spay, stitching, mass removal, declaw,
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exploratory, etc.
Vaccinated, micro shipped, treated, administered medication to the animals and developed x-
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rays.
Highly professional and productive with an ability to work well under pressure
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Energetic self-starter noted for effectiveness, strong follow-up, and commitment.
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The Dumb Friends League, Denver, CO May 2007-August 2007
Customer Care Technician
Vaccinated, micro shipped, treated and administered medication to the animals as needed.
Counseled and educated potential adopters/patrons regarding responsible pet ownership.
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Observed and became familiar with the euthanasia process.
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Proven interpersonal and negotiating skills; excellent in dealing with customer, staff and
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management.
Helped with duties such as feeding, examining, photographing and training the animals in our
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care.
Colorado Youth at Risk, Denver, CO 2001-2005
Volunteer/ Manager Assistant
Volunteer Coordinator and Peer Counselor for first 3 yrs; Part-time manager assistant for last
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year.
Solicited advertisements from local businesses to support non-profit organization.
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Communicated with business personnel and organized meetings/follow-ups with executives
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and directors.
Wrote, designed and published advertisements and newsletters.
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Strong analytical skills with ability to identify and solve problems.
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