Customer Service Representative

RONALD L. SHEARER

**** *. ******** ***, #* CHICAGO, IL 60640

PHONE: 773-***-**** EMAIL: abjnay@r.postjobfree.com

OBJECTIVE

To find a challenging position with a progressive organization that will

allow me to fully utilize my communication, organizational and problem

solving skills.

EMPLOYMENT

THE PRIVATE BANK & TRUST - Chicago. IL

February 2009 to present

Exceptions Processing Analyst - Loan Production Insurance Division

. Maintain all Client liability insurance coverage's for Chicago &

affiliate locations within TPB Compliance requirements and FEMA

compliance guidelines

. Update Insurance tracking spreadsheets, force place Insurance, request

renewal certificates from Insurance Carriers

. Production Scanning - Process and scan all approved loan Documents

needed for auditors review from daily reports

. Provide extensive Customer Service and follow up to Lenders and

Insurance Carriers

GOVIG, INC - A.A.M. Inc.

September 2008 - December 2008

Accounts Payable

. Temporary position in a high volume A/P department. Property

Management Industry, Customer Service Rep

. Voucher data entry for Jenark system, responsible for payables for

numerous property locations

. Working with utility companies for account turnovers - payables on

Surepay accounts

. Account reconciliation

ACCOUNTING & FINANCE PROFESSIONALS, INC.

April 2008 - August 2008 ( layoff due to recent economy )

Administration Support

. Contacting applicants for interview & scheduling, Customer Service

Representative

. Recruiting via online applicant search sites, i.e., Monster, Career

Builder, Craig's List

. Payroll Assistance

. Office administrative duties

. Performed I9 verifications for E-Verify & updating in E-Verify

internet site

COMLETRIC, INC - Phoenix, AZ

December, 2006 - March 2008 ( layoff due to recent economy )

Dispatcher - Administrative Support - Customer Service Representative

. Receipt and complete processing of orders for National Accounts.

Duties include the selection and scheduling of technician/partners

throughout the United States. Strong Customer Service Support

. Daily contact with customers and technician/partners tracking arrival

and departure times from site. When issues arrive at site,

responsible for contacting customer for necessary approvals to add to

orders

. Follow up and closure of orders with customers and the

technician/partners. Company had a 98% SLA (service level agreement)

attainment with major customers for completion process

. Created and followed up on daily work schedules including notification

of changes to customers and internal staff

. Weekly and monthly report generation to insure that all work has been

accounted for on billing and closures Reports are utilized as part of

the monthly recap to major accounts

. Technician/partner software and instructions are sent out when new

release of proprietary software is sent out.

. Responsible for complete inventory of incoming equipment for customer

projects, including the follow up on missing/damaged materials

UNITED FINANCIAL CORP - AMPRO MORTGAGE - Phoenix, AZ

September, 2005 - November, 2006 - (Company Bankrupt 11/2006)

Post Closing New Loan Review

AMERIFIRST FINANCIAL CORP - Portage, MI

July, 1999 - August, 2005

Assistant to the Vice President of Operations

. M.E.R.S Administration - daily updates and reports and investor

transfers

. Broker approvals via M.A.R.I. - investigate potential new brokers, set

up new accounts and monitor broker activity

. FHA Insuring, Shipping to all investors and Warehousing - ordering FHA

and VA case numbers for all branches, transfer FHA case numbers

through FHA connection, prepare loans for FHA and VA audits, M.I.P.

transmittals to HUD.

. Office Facility Management - ordering all office supplies, purchasing

office equipment, building and grounds management

. Quality Control - loan selection and preparation for external auditor,

error correction follow up

. Mortgage Builder Administration - assign new user passwords, import

loans from branch operations and set up new branch offices

COLE GILMORE PONTIAC, CADILLAC, INC - Portage, MI

April, 1993 - July, 1999

Accounts Receivable/Collections, Customer Service Representative

UNISTRUT CORPORATION - ANN ARBOR, MI

February, 1989 - April, 1993

Assistant to the Vice President of Human Resources

. Health insurance eligibility updates, maintained updates for health

and dental coverage and administration of employee files

. Invoicing for all advertising and vendors - Office supply procurement

for all branch operations - Switchboard for corporate office

EDUCATION

. Henry Clay High School - Lexington, KY

COMPUTER SOFTWARE KNOWLEDGE

. Proficiency in Microsoft Word, Excel and Outlook, M.E.R.S, FHA

Connection and M.A.R.I., ACCESS, ACT

Contact this candidate