Customer Service Manager
Resume:
Stephanie N. Henley
**** ******** ***** **. *** *222
North Charleston SC 29406
abjmfc@r.postjobfree.com
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Education
Bachelor's degree of Science in Political Science, May 2005 Charleston Southern
University, Charleston SC
Bachelor’s degree of Science in Criminal Justice, May 2009 Charleston Southern
University, Charleston SC
Objective
To become a vital and productive member of this company
Professional Experience
Teller June 2007- December 2009
Wachovia
Notation of 50-100 client documents daily using mainframe to access and
research prior transactions
Trusted with over $25,000 in company assets daily
Maintained a high level of customer retention through the highest level of
customer service.
Loss Prevention Manager August 2004- February 2007
Parisian
Worked closely with Charleston Police Department in the apprehension of
shoplifters
Created and maintained the filing system that was used by the region
Represented the company several times a year in civil and criminal cases
Worked closely with staff and management, in order to create a pleasant
and safe environment
Security Officer October 2002 - April 2003
Charleston Place Hotel
Observed multiple surveillance cameras to ensure the safety of the
patrons, and the associates
Worked Independently
Worked closely with Charleston County officers and Courts
Loss Prevention Associate February 2002- April 2003
Best Buy
Investigated internal and external theft
Responsible for safety of employees and customers
Performed monthly audits to ensure compliance with company SOP
Worked closely with North Charleston Police Department
Skills
CCTV proficiency
Trained in Microsoft Word, Excel, Access, and PowerPoint
65 words a min. (typed)
Public speaking
Strong character and will
Great dependability
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