Customer Service Data Entry

Montoria Brefford

*** * ****** *****

Springfield, MO 65807

417-***-****

Position Applying: Customer Service/Data Entry

Customer Service Representative/Data Entry who will incorporate previous

experience and administrative skills to enhance the efficiency and productivity of your

organization

Skills

Customer Service and Data Entry inbound/outbound in Call Center environment

Office Machines

Clerical Cash Handling

Data entry with 9,000+ keystrokes per minute

Written/Oral Communications

Professional Accomplishments

•Responded to over 100 incoming calls per day from clients requesting eligibility for

free or reduced medication on our various prescription programs.

•Made delivery confirmation calls to doctor’s offices, hospitals, and client’s homes to

ensure delivery of medication arrivals or delays.

•Contacted insurance companies to verify client’s eligibility to qualify for free or

reduced medication.

•Implemented tracking system to ensure arrival via Federal Express.

•Resolved minor discrepancies relating to client’s concerns about their medication or

whether they were accepted into our prescription programs.

Professional Employment History

Customer Service/Data Entry Operator Express Scripts Inc 2006-2008

Medical Transcription Greer’s Transcription Services 2003-2006

Data Entry Metropolitan Title Insurance Co 1996-1998; First American Title Co 1985-

1996

Education Currently enrolled in Applied Science in Human Services at Kaplan

University

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