Customer Service Sales

Driven, talented and energetic employee with a proven track record in day-

to-day clerical duties, customer service management, and business

activities. Superior communication and team building skills, easily relates

to all levels of staff. Successfully integrates needs and priorities with

corporate sales and cost drivers. First-hand experience in clerical

operations, customer service, scheduling, and operations. Associates of

General Studies from Johnson County Community College.

Kohl's, Corsicana, TX

2009 -2010

Customer Service Representative

. Staffed inbound call center for kohls.com

. Received and answered online customer shopping questions

. Creatively closed sales and up-sold customers

. Assisted in resolving shipping concerns for customers

. Successfully met weekly goals

Wendy's International, Marietta, GA

2004 - 2009

Shift Manager

. Delegate and communicate daily crew member roles and responsibilities.

. Implement cash and banking procedures.

. Prepare and monitor prep/pull charts to control food cost.

. Train crew members on new positions.

. Assists in maintaining standards of health, safety, and sanitation.

Pottery Barn, Leawood, KS

2003 - 2004

Cashier and Floor Sales

. Assist customers with product choices and answering questions.

. Re-stock product on shelves based on demand.

. Create store-front displays and in-store promotions.

. Provide customer service at the checkout counter.

Great Clips, Kansas City, MO

2002

Receptionist

. Greet customers and schedule appointments.

. Maintain customer database.

. Ensure a neat and clean environment to guarantee quality customer

satisfaction.

The Olive Garden, Overland Park, KS

2001

Hostess

. Provide Guests with a delightful dining experience from the initial

reception until the final good-bye.

. Responsible for seating Guests according to established rotation

procedure, distribute menus and explain the food items.

. Handled any Guest complaints and resolved them quickly and

courteously.

. Assists in maintaining standards of health, safety, and sanitation.

Margie's Bridal Plaza, Overland Park, KS

1999

Dress Runner

. Assisted customers in choosing bridal gowns and bride's maid dresses.

. Handled arrangements with customers to check-out gowns as well as pick

up purchased merchandise.

Education

Associate of General Studies, Johnson County Community College, Overland

Park, KS 2002 - 2006

Pursued Bachelor of Science in Sport Management with a concentration in

Fitness Management, Kennesaw State University, Kennesaw GA

2007 - 2009

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