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Objective:
To utilize my management and customer service experience to obtain a
position with your organization.
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Work History:
Cost Cutters Salon, Cedar Rapids, Iowa
Store Manager (2008-present)
. Ability to multi-task by functioning as a Cosmetologist with my
own, strong client base, while managing the Cost Cutters Salon and
staff
. Consistent increase in customer base and retention of current
customers under my management
. Goal setting and attainment as evidenced by meeting retail sales
goals on a consistent basis, along with motivation of my staff to
achieve their own personal goals
. Supervise and evaluate job performance for 7 employees
. Responsible for human resources duties for my location, including
hiring, counseling, and termination of employees
. Plan and conduct monthly staff meetings
. Regular management training classes on how to motivate and retain
staff
. Continuing education in customer service
. Conflict management in regard to customer and employee concerns
. Responsible for budget management and all fiscal responsibilities
within the store
. Monitoring and adjustment of store resources to meet monthly budget
. Demonstrated ability to maintain store inventory accurately
Cost Cutters Stylist (2005 to 2008)
. 5 star customer service award
. Met and exceeded retail sales goals
. Provide salon services for customers
Ross Marketing, Cedar Rapids, IA
Customer Service Representative (2004)
. Enrollment of current credit card holders into payment protection
programs
. Successfully met daily sales goals
. Training in effective sales techniques
Hometown Food Store, Waterloo, IA and Conrad, IA
Customer Service Associate (2003-2004)
. Cashier duties
. Customer service/help desk
. Responsible for auditing money totals at the end of shift
. Organization of store displays and stocking of shelves
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Work History (cont.):
Conrad Aquatic Center, Conrad, IA
Lifeguard (Summers, 1999-2001)
. Responsible for the safety and supervision of pool visitors
. Customer service responsibilities, as well as cashier duties
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Education:
Iowa School of Beauty, Marshalltown, IA, 2004
. Cosmetology training completed
. Licensed as Cosmetologist in State of Iowa since 2004
University of Northern Iowa, Cedar Falls, IA, 2003
2 semesters completed
Marshalltown Community College, Marshalltown, IA, 2002-2003
3 semesters completed
Des Moines Area Community College (DMACC), Ankeny, IA, 2001
1 semester completed
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