Customer Service Manager
Resume:
Kimberly S. Chambers
Roswell, GA 30075
abjioh@r.postjobfree.com
EXPERIENCE:
*/** - */**: CRAWFORD & COMPANY, Atlanta, GA
Credit & Collection Coordinator
. Managed collection data for Int'l & National Commercial Property
Claims and Marine & Transportation claims
. Audit client programs against branch invoices for compliance.
. Negotiate payments & refunds, process adjustments
. Reconcile AR reports and prepare management reports
. Train new employees
. Work independently from remote office
9/91 - 6/97: THOMAS HOWELL GROUP, Atlanta, GA
Thomas Howell Group, provider of insurance adjusting
services, merged with
Crawford & Company in March 1997.
Transition Team
. Assisted operations management with conversion & audit of data
Corporate Billing System Manager
. Responsible for supporting operational & management software for
30+ branches
. Interfaced daily with branches to address wide range of
technical issues
. Worked closely with COO & various departments to determine
operational needs
. Assisted with external auditors to conduct compliance audits
. Training of branch staff on billing system
Executive Assistant to COO
. Supported COO with operational & administrative functions
Branch Administrative Assistant
. Recruited to establish & implement billing system automation
. Supported daily operational & administrative functions
. Managed invoicing and billing processes
8/85 - 6/91 AMERICAN HEALTH CONSULTANTS, Atlanta, GA
Inside sales
. Contacted healthcare professionals to subscribe to over 50
medical newsletters from the world's largest publisher of
healthcare newsletters
Director of Continuing Education Services
. Organized, processed & document delivery of continuing education
credits for eight publications to over 1500 newsletter
subscribers.
A/R & Customer Service
. Prepare daily deposits, processed payments & researched
unapplied checks. Provided all aspects of client relations.
Resolved customer issues and prepared monthly reports.
EDUCATION:
1981 - 1985 UNIVERSITY OF SOUTH CAROLINA, Columbia, SC
BA in Interdisciplinary Studies
COMPUTER SKILLS:
. Microsoft Word
. Microsoft Excel (v-lookup & pivot tables)
. Microsoft PowerPoint
. Lotus Notes
. Claims Manager (Insurance Adjuster software)
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