Customer Service Sales
Resume:
Ethan H. Coane
Pittsburgh, PA 15206-2236
Home tel. 412-***-****
e-mail: abjio5@r.postjobfree.com
Position Applied for:
Education: The Pennsylvania State University
University Park, PA 16801
B.A. Political Science, 1970
University of Pittsburgh
Pittsburgh, PA 15213
M.Ed. Counselor Education, 1974
Employment: Comcast Inc. 1983-2008
Credit and Collections Representative
. Solicit payments by phone from delinquent subscribers
to company's cable TV, internet, and telephone services
to prevent disconnection.
. Screen sales leads to verify customer identity, prevent
fraud, collect past-due balances, and recover company
equipment.
. Review bankruptcy court documents and apply appropriate
billing adjustments to subscriber accounts in
compliance with bankruptcy laws.
. Resolve billing disputes and research subscriber
billing records.
. Train new-hire Customer Service Reps. on company
billing system and Credit and Collections procedures
and policies.
MCI Telecommunications, Inc. 1979-1982
Telemarketing Representative
. Telemarketing of discount long-distance phone services
to qualified callers.
Saint Vincent College 1977-1979
PA Act 101 Counselor
. Provide academic, vocational, and personal counseling
services in support of non-traditional students.
. Consult with college faculty and staff on students'
issues, problems and progress.
Contact this candidate