Customer Service Manager

Objective: A position utilizing my experience with the opportunity to learn

and advance for enhancement and benefit of a business.

Professional Experience

September 2010- Present

Time Warner Cable

Outbound Telemarketer

Selling services to customers via telephone.

July 2008- September 2010

Loveable Hugs Daycare

Owner Operator

Providing daily care in my home for infants, toddlers and pre-school aged

children according to NC state requirements. Obtained CPR, First Aid, SIDs

and basic child care training and certifications.

July 2007 to July 2008

County Of Durham

Accounting Clerk III

Duties included but not limited: Accounts Payable; Verify and review

budget lines to ensure payment of requests are valid; Assist management

with any requests; Research contracts and other encumbrances or accounts;

Review budgeted accounts to make sure items have been paid correctly;

Journal entries; Reconcile departmental daily transactions; SAP Software;

Other special projects upon request.

October 2004 to July 2007

City Of Durham

Accounting Technician

Duties included but not limited: Creating request for checks and purchase

requisitions; Accounts Payable; Verify and review budget lines to ensure

payment of requests are valid; Assist management with projects in cleaning

and researching accounts; Assist with grant monthly draw downs via HUD IDIS

system; Utilize City finance systems to research contracts and other

encumbrances or accounts; Maintain office supply ordering and account;

Assist management with various departmental budget projects as needed;

Review budgeted accounts to make sure items have been paid correctly;

Create various detailed reports on various accounts as requested by

management; Journal entries; Reconcile departmental daily transactions;

MUNIS; Other special projects upon request.

March 2003 to October 2004

City Of Durham

Executive Secretary

Duties included but not limited to managing office: Supervise interns;

Assisting Director and staff with various requests and projects utilizing

software knowledge, coordination, cost accounting and customer service

skills; Scheduling meetings via electronic calendaring; Process department

travel; Maintained and processed personnel actions; Assisted department

accountant with various tasks involving but not limited to payroll; Typing;

Faxing, Copying; Filing; Ordering office supplies; Answering multiline

telephone; Other duties upon request.

March 2001 to March 2003

UNC Chapel Hill

Administrative Secretary II

Duties included but not limited to managing office: Ordering lab chemicals

and supplies for lab instructors; Assisting Operations Manager; Human

Resources Facilitator; Parking Coordinator; HIPAA Coordinator; Grading and

scoring medical school exams and evaluations using bubble sheet system and

electronically sending data to instructors and Registrar; Assisting Medical

School students with various requests; Creating invoices for billing;

Assisting with departmental budget; Faxing, Copying; Filing; Ordering

office supplies; Answering multiline telephone.

May 2000 to March 2001

UNC Hospitals

Processing Assistant IV

Duties included but not limited to managing office: Assisting Director and

Associate Directors in processing student applications for CPE program.

Answering departmental phone lines; Maintaining reports and letters for

correspondence; Weekly bulletins for services; Maintaining databases for

alumni; assisting walk in clergy with parking; other duties upon request.

January 1999 to May 2000

Convenience USA

Accounting Technician II

Duties include but are not limited to: (Using PDI/RMS software) Reconciling

vendors electronic transfers from major bank accounts for each store;

Reconciling money order sales for each store; Spreadsheets using Microsoft

Excel upon request; Assisting Controller; A/P and A/R; Supervising three

employees; Faxing; Copying; Filing.

August 1998 to January 1999

UNC Chapel Hill

Administrative Secretary II

Duties included but not limited to managing office: (Using Windows 95' set

up) Updating departmental reports; Updating departmental web page; Compiled

and distributed minutes for departmental committee meetings; Maintained

department budget; Creating invoices for billing; Maintained office travel;

Faxing, Copying; Filing; Ordering office supplies; Answering multiline

telephone.

April 1996 to August 1998

UNC Hospitals

Office Assistant

Duties included but not limited to: (Using Windows 95' set up) Updating

departmental reports; Creating PowerPoint presentations; Timekeeper; Sorted

and distributed daily mail; Answered multi-line phone; Assisted Budget

Manager with various duties; Faxing; Copying; Ordering Office supplies.

April 1993 to April 1996

UNC Hospitals

Telecommunications Operator

Duties included but not limited to : Answering main hospital telephone

line; Overhead paging hospital codes and emergencies and drills; Fire

alarms; Dispatch for hospital police; Monitor hospital door alarms;

Maintain doctors on-call schedules; Replace pagers and batteries for staff;

Faxing; Copying.

Education

1985 to 1988

Chapel Hill Senior High School High School Preparatory

Diploma

2009-2011

Strayer University BA of Science Information Systems- Database

Management

Skills

Microsoft Word, Excel, PowerPoint, Outlook, Access; HTML; Internet;

Typewriter (55-60 wpm); Customer Service; Fax machine; Copier.

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