Customer Service Manager
Resume:
Myra S. Grachan
Joliet, Illinois 60435
Phone: 815/582-6252
abjhzy@r.postjobfree.com
Career Objective:
Seeking an aggressive and success oriented position. Where I can take on
new challenges and learn new skills. A position where I may have the
opportunity to make a difference.
Qualifications:
I am able to function in an independent as well as a team-oriented
environment. A fun paced individual who presents herself with positive
company image. I am self-motivated, competent, eager and efficient.
Education:
1986-1990-Coal City/Lockport Township High School- Main study -Secretarial
2001 Information Professionals (Real Estate Licensure Coarse) -45 hour
coarse study
Job experience:
February 2008 to November 2009: Peacock & McFarland, P.C.: Administrative
Legal Assistant/Office Manager
Duties: Running and managing Law Firm. Accounts receivable and payables.
Payroll. Including payroll taxes and other tax forms. Legal filing and
preparation for all types of legal practices including but not limited to;
civil, dissolution, corporate, criminal as well as wills/probate and real
estate. Dictation. Assist in managing an apartment complex.
Assistant to Chairman of Political Party.
Skills utilized: Time slips and Peachtree Accounting. Tax preparation.
Payroll. Everyday uses of Microsoft Office programs. All bookkeeping,
ordering, accounts payables and receivables.
August 2002/February 2004-Law Offices of Anita Kontoh/Scott: Real Estate
Assistant/Paralegal/ Office Manager 630-***-****
Duties: receiving new Real Estate contracts: ordering title, zoning, and
surveys. Schedule closings as well as office appointments. Type all
necessary letters and documentation. Prepare court documentation for all
types of legal matters.
Skills utilized: Meeting deadlines. Professional contacts on everyday basis
with other Attorneys, Title Companies, Lenders as well as clients.
Calendar/Palm scheduling for Attorney. Everyday uses with Microsoft
Programs and knowledge of Abacus Law program. Frequent use of different
copy and fax machines. Training new assistants with all aspects as a legal
assistant.
September 2001/August 2002-Sears Roebuck: Cash Manager/Human Resources
Duties: Brand Central Clerical Support--fax customer's orders for delivery.
Order parts. Inventory and computer updates. Human Resource--Time Clock
reconciliation's. Payroll. Recruiting, interviewing and hiring all
potential new associates. Orientation and training of all new associates.
Center Isle Cash Wrap Supervisor--Training, inspiring, scheduling and
managing a team of 30+ cashiers. Print daily sales reports.
Skills Utilized: Customer service contacts. Managerial leadership. High
cash flow contacts. Computer process on regular basis.
Accomplishments: Credit Champ for 5 months in a row. Met 1005 of company's
goals for PSE (customer opinion polls).
April 2000/September 2001-Menards: Customer Service Associate/Credit Sales
Duties: Daily reconciliation and auditing of receivables. Updating and
tracking inventory. Promote and obtain lines of credit to contractors and
customers. Assist customer's complaints.
Skills Utilized: Strong organizational skills. Ability to deal with a
various personalities. Ability to make decisions under pressure. Contacts
with customers, retail distributors and credit providers.
Accomplishments/Awards: several Guest Service Awards. A letter written to
the company stating, " Myra is a positive company image, committed to
delivering quality service to your company."
September 2000-December 2007-Mary Kay Cosmetics: Independent Beauty Leader
Duties: Market my company's products. Motivate my recruits to meet their
goals. Train and supervise recruits on placing orders and preparing
presentations.
Skills Utilized: Excellent communication with others to meet goals. Great
presentation skills. Negotiate agreements.
Accomplishments/Honors/Awards: Member of the 2000 Consistency Club. Awarded
a cocktail ring. Several awards for recruiting. Number 7 in sales out of
101 consultants, within my first year of sales. A member of the Sapphire
Star Consultants.
Activities/Volunteer Work:
1998/2000 Fine Arts Committee-Minooka Community Schools:
Duties: Research artists. Prepare presentations and present to several
classes and school board members. Create and perform activities that
pertained to each artist with classes.
2003/2004 Cadets Girl Scout Leader-Coal City Community
Duties: Mentor, guide, and lead a group of 12-14 year old girls to become
upstanding citizens. To help them achieve goals they would like to achieve.
References: Available Upon request
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