Customer Service Engineer

MAHISHA D. JONES

**** ******* ******* ***** ** Conyers, GA 30013

404-***-**** abjfyi@r.postjobfree.com

PROFILE:

Motivated to work efficiently without direct supervision. Will exceed expectations and deliver results

EDUCATION:

The Art Institute of Atlanta – Decatur Decatur, GA 10/2010 - Present

Currently pursuing a Bachelor of Arts in Fashion and Retail Management

Technology Education College (Kaplan University) Columbus, OH 8/1998-8/2000

Associate Degree in Applied Computer Sciences

Ohio State School of Cosmetology Columbus, OH 5/2005-9/2007

Cosmetology license

SKILLS:

• • •

Microsoft Office A/R, A/P Cash handling ability

• • •

Problem Solving Customer service Multi-tasking

WORK EXPERIENCE:

Suite 20 Salon Decatur, GA 8/2008 – 5/2010

Cosmetologist

• Chemical services, formal to casual hairstyling, updos, hair sculpting

• Natural hairstyling including but not limited to extensions, braids etc.

• Keep work environment up to state board expectations

• Record keeping, cashier, accounts receivable and payable

• Nominated best multi-cultural stylist of the year 7/2010

City of Columbus Public Utilities Columbus, OH 7/2005 – 9/2007

Radio Dispatcher

• After hour emergency dispatch and served as point of contact for water emergencies

• Contacted media, utility companies and line locating agencies, of any water related roadwork

• Provided administrative support for crews; updated system using spread sheet, databases, and word

processing etc.

• Communicated using phone, radio, and Microsoft Outlook

• Received letter for outstanding Customer Service from Vice President Rick Tilton

Solutions Staffing/ Adecco Columbus, OH 12/2002 – 5/2005

Multiple Positions

OSU Faculty and TA development/Office Asst.

• Organized and distribute incoming mail; Responsible for inventory and ordering supplies

• Made travel arrangements and calculated per diems/reimbursements

• Set up for seminars and meetings by ordering food, renting space and organizing tables etc.

Roxanne Labs/Package Engineer Coordinator

• Coordinated for package engineers, involved in design and implementation of prescription labels and product

design

OSU Department of Physics/Group Secretary 12/2002-5/2004

• Served as Coordinator for 28 Physics Professors

• Create Weekly newsletter and Prepare for Colloquia /Seminars

• Make travel arrangements, Maintain web pages and processed reimbursement request and recommendation

letters

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