Human Resources Manager
Resume:
Ray Palen
** ****** ******, ******, ** *****
Email: abjeul@r.postjobfree.com
EXECUTIVE SUMMARY:
Seasoned Human Resources Sr. Generalist and Business Leader
with 19+ years of hands-on corporate experience over a broad
range of industries (Financial Services, Manufacturing,
Healthcare, Airlines, Food Service, Consumer Products &
Electronics and Media). The majority of my career has been
focused on Total Quality Management and organizational
efficiency. I am a unique Human Resources professional who
fully understands this role to be a Customer Service Driven
discipline and have had great success as both Employee
Advocate while maintaining fiduciary responsibility as a
member of Senior Management for the organization. I have
gone the extra mile and gotten out of reactionary HR practices
and developed into a proactive Business Partner. As a leader
and mentor I have managed and developed teams of
professionals with as many as 15 direct reports. I have created
and managed budgets, set departmental and organizational
goals and participated in several senior leadership cross-
functional teams with the intent of creating a fully engaged
workforce within a flexible and progressive workplace
environment.
CORE COMPETENCIES:
Employee and Labor Relations expertise
Full Life-Cycle Recruitment
Creation of employee retention programs
Development and facilitation of company-wide training
Benefits Plan Administrator (Health & Wellness; 401(k); Pension;
STD/LTD; Worker’s Compensation)
Organizational Development via Total Quality Management, Lean
Management, Performance Management and Forced Distribution
practices
HR Communication development: Intranet portal, Policies and
Procedures creation & interpretation
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Employment History:
Self-Employed - Human Resources Consultant – 1/1/08 – present; Loving
Care Agency (New Jersey) – Multi-State Home Healthcare organization.
Creating Policies and Procedures manual & employee handbooks;
job analysis/Job Description project; Employee Relations issues;
preparing employee/management communications; FLSA
Compensation management to ensure employees are properly
graded and compensated; streamlining of company-wide
recruitment efforts to share best practices and ensure consistency
American Home Mortgage – Assistant Vice President/Manager, Field
Recruitment; 4/17/06 – 8/4/07; (COMPANY CLOSED ON 8/4/07)
Leader of Field Recruitment with nation-wide responsibility
Supervised Sr. Recruiters in 3 locations (NY, Texas & California)
Successfully reduced organizational recruitment expenditures
from $10M to $2M in first year
Developed the content for implementation of an I-Recruitment
On-Line Application and Applicant Tracking System (ATS)
Business Partner for several nation-wide organizations within AHM
(Sales – Wholesale and Retail; Call-Center Inside Sales;
Appraisals; Retail Banking; Marketing and Finance)
Member of the Senior Management team that developed American
Home Bank – Retail Banking division of AHM
Created recruitment metrics and goals for all recruiters and
developed quality hiring practices that increased employee
retention and reduced overall turnover
Grew the National Call Center from zero to 400 employees in 6
months time via creative networking and recruiting practices
-3-
HSBC Bank USA – Assistant Vice President/Sr. Human Resources
Business Partner; 3/29/04 – 4/14/06; (LEFT FOR GROWTH
OPPORTUNITY)
Part of NYC Corporate H.R. - Downstate NY Retail Banking
Division supporting multi-million dollar profit center
Business Partner to Retail Banking District Executives
representing several regions (Westchester, Queens, Bronx, Nassau
and Suffolk) covering over 2,000 employees in 200+ branches
Lead investigator with all Employee Relations issues (harassment,
discrimination, EEOC Violation, etc.) for 5 Retail Banking Districts
Coached and empowered management through all disciplinary
steps and actions created and promoted Employee Referral
Program (ERP)
Sr. level Recruiter for all Sales and Management positions that
included acting as Chair for panel interviews to select candidates
for Retail Management Trainee Program (RMTP)
Member of Diversity/EEO Committee
Managed Right-Sizing Forced Distribution employee ranking
program
Developed and administered Employee Orientation program – full-
day sessions; responsible for training other facilitators
Created and developed a unique Open House program to network
with other Retail Banking professionals in an effort to solicit new
hires
Esselte Corporation – Human Resources Manager/U.S Corporate HQ;
11/20/00 – 3/17/04; (U.S. DIVISION SOLD AND LONG ISLAND OFFICE
DOWNSIZED)
HR Manager at Corporate HQ and directly/indirectly responsible
for over 2,000 U.S. employees for multi-million dollar consumer
products organization
-4-
Conducted Employee & Labor Relations of multi-site locations in
multiple states that included lead investigator
Created and administered an updated Policy and Procedure
Manual that was accessible to all employees and interpreted
policies
Developed and chaired Employee Recognition and Employee
Activities Committees that significantly reduced employee
turnover by more than 25%
Managed HR staff (recruiters, generalists, support staff, office
services) certified TQM/Kaizen Lean Management trainer and
utilized this practice throughout office and manufacturing plant
environments
Created Partnership For Performance (PFP) evaluation system that
included certification in and administration of 360-Feedback
methodology. This included a new Employee Evaluation Form
focused on succession planning and career mapping techniques
Member of cross-functional team that created and developed
Disaster Recovery Program company-wide
Responsible for Exempt/Non-Exempt Hiring (Corporate HQ) as
well as all Field Sales/Sales Management positions; devised on-
line internal Job Posting board
Hands-on facilitator and creator of several training programs
including: Sexual Harassment, Discrimination, Diversity, Total
Quality Management, Progressive Discipline, Face to Face
Management, Coaching and Counseling, Change Management,
New Hire Orientation, etc. as well as selecting and implementing a
Global E-Learning program
Interfaced with Labor Attorney’s and managed the annual EEO-1
reports for the entire U.S. Division
Other Employment:
Roslyn National Mortgage Corporation – Vice President/H.R. Director;
4/99 – 11/00; (MORTGAGE DIVISION CLOSED 10/31/00)
-5-
The Long Island Savings Bank – Human Resources Associate; 9/97 –
10/98; (BANK CLOSED FOLLOWING ACQUISITION BY ASTORIA FEDERAL)
LSG/SKY Chefs – Human Resources Manager; 3/96 – 9/97; (LEFT FOR
BETTER OPPORTUNITY IN CORPORATE/WHITE COLLAR
ENVIRONMENT)
Equitable Bag Corporation – Personnel Manager; 93 – 95; (COMPANY
CLOSED FOLLOWING BANKRUPTCY FILING)
Astoria General Hospital – Personnel/Payroll; 92 – 93; (CLOSED/SOLD)
Leviton Mfg. Co., Inc. – Personnel Administrator; 89 – 92
Professional Accreditation: Member SHRM, SHRM-LI & ASTD;
Graduate of Crosby Quality College; taught “Who Moved My Cheese”
Change Management course at NYIT, Westbury (2002)
Education: St. John’s University, Jamaica, New York – BA,
Communications/Business
Queens College, Flushing, New York – Master’s (Unfinished)
Business Media Communications
Training/Certifications:
AIRS certified Internet recruiter
360-Feedback
Member – ASTD
Certified in Kaizen Lean Management Process
Certified TQM/Crosby Quality College
Certified Change Management Trainer (Spencer Johnson – “Who
Moved My Cheese” Principle)
Certified Civil Treatment for Management and Employees Trainer
HAY Compensation Training
Computer Skills: Windows XP (Microsoft Word, Excel, Access,
PowerPoint, Lotus 1-2-3); Quattro Pro; several HRIS Programs
(PEOPLESOFT, LION, 5T, ADP, etc.); Recruitmax; I-Recruitment
Languages: English (proficient); Spanish, Italian & French (basic, but
willing to refresh to become more proficient if necessary)
Contact this candidate