Customer Service Assistant

Jen Phelps

abjcr7@r.postjobfree.com 763-***-**** *3 3rd St Apt 302 Elk River, MN 55330

Objective

To work full time as an Office Receptionist for a small to medium sized, comfortable company that gives back to the

community and whose employees are its most valuable assets.

Skills

• Able to type 50 Words Per Minute

• Spanish

• Accounting

• Skilled in Software like Microsoft Word, Excel, Access, and PowerPoint

• Working within the Student Senate at Anoka Tech to make the college experience exceptional

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing,

spreadsheet, database, or presentation software and filing documents

• Answer phone calls and direct calls to appropriate parties or take messages

• Conduct research, compile data, and prepare papers for consideration and presentation by executives,

committees and board of directors; and attend meetings to record minutes

• Greet visitors and determine whether they should be given access to specific individuals

• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their

distribution

Education

Anoka Technical College

Office Assistant/Receptionist diploma Fall 2008 Spring 2010

Anoka Ramsey Community College

One year of General Education Courses Fall 2007 Spring 2008

Experience

Assignments Department Assistant/Admin

Repossessors Incorporated 07/10 Present

• Helping the department head

• Typing up assignments

• Learning new clients and the Repossession business

Sales Associate 07/ 09 04/10

The Bank of Elk River

• Opening personal and business accounts, CD’s, and Individual Retirement Accounts

• Performing maintenance on accounts and handling personal information

• Selling secondary products such as Online Banking, Bill Pay, and Ready Reserve Lines of Credit

02/ 07 07/09

Customer Service

Cub Foods/ Jerry’s Foods

• Returns and exchanges, satisfying customer needs and answering questions

• Selling tobacco and lottery tickets

• Handling large amounts of money

Nursing Department Secretary’s Assistant

Anoka Ramsey Community College 08/07 11/07

• Working with the mail

• Filing, Correlating, and Data Entry of Grades

09/ 05 05/06

Cashier

JC Penney’s

• Charge customers for merchandise, make sure customers are content

• Closing the store at night, handling large amounts of money

Volunteering

• Ministry Car Wash 2006 2007

• The Crossing Church’s Kids Ministry 2010 Present

• Meals on Wheels March 2010

• Feed My Starving Children May 2010

References

• Becca Amala (Friend, Supervisor) 612-***-****

• Heather Johnsrud (Co Worker) 763-***-****

• Jeff Howell (Volunteer Supervisor) 612-***-****

• Cheri Austin (Lab Assistant at ATC) 763-***-****

Contact this candidate