Customer Service Manager
Resume:
VAJEN LEWIS
Pompano Beach Florida 33060
abjccg@r.postjobfree.com
In the last 39 years while I served as a manager, for companies as in
Retail or Office
Manager I have developed the skills that ensure the highest level of
competence, time management, confidentiality and a sincere desire to
make my job easier.
As your manager you can expect the same skills that past employers
have praised:
. Loyalty and service.
. Competence with intricate attention to details.
. Customer service and problem solving abilities.
. Retail and Office skills.
. Time management in high pressure situations.
. Extensive meeting planning experience.
Most importantly, I quickly learn your preferences, your objectives
and your goals and do my very best to aid you in the leadership of the
company. I do hope we can meet for a short time so I could explain
more fully the valuable contributions I could make as one of your
management team. I can be reached by e-mail abjccg@r.postjobfree.com
Your time and consideration are most appreciated.
Sincerely,
Vajen Lewis
Vajen Lewis
2 of 3
VAJEN LEWIS
361 NW 19TH Street
Pompano Beach Florida 33060
abjccg@r.postjobfree.com
Seeking a challenging management position utilizing my acquired skills and
abilities
and where there is an opportunity for personal and profession growth.
PRIMARY AREAS OF EMPHASE
Team Building/Self Directed Work Teams
Employee Relations
Management Development/Succession Planning
Organization Development
Total Quality and Employee Involvement Efforts
Employee Training and Orientation
Cost & Safety Control/Business Expansion
Troubleshooting and problem-solving
Schedule appointment Answer 2-8 phone line
Personnel Management and Development
> Assisted with establishment and set up of the organization and trained
65 new tax prepare and upper level over 100 prior employee yearly.
> Maintained high standards and provided daily motivation and ensure
staff realized that their work was meaningful.
I influenced and encouraged staff to participate in self-
improvement process.
> Coached and mentored employees to utilizing drive, determination, and
discipline, built the most cohesive and effective teams in the
organization.
> Ensured workloads evenly distributed also demanded and maintained
quality and safety in all area.
> Write staff appraisals and conducted counseling with subordinate
supervisors on career development and progression, unsatisfactory job
performance.
SUMMARY OF QUALIFICATIONS:
. Thirty-nine years experience management in the industry.
. An experienced manger with the requisite knowledge, work ethic and the
competitive spirit and "will" to lead team towards achieving top rank
status.
. Highly focused and results oriented with strong organizational and
strategies planning skills.
. Excellent communications, promotion and public relation abilities;
able to effectively communicate ideas to others.
. An effective motivator, personable and persuasive, able to relate to
diverse individual and build instant rapport and capable of providing
on-going support and motivation to team members.
. Performance driven - capable of analyzing and setting goals, and
devising and implementing team strategy to enhance there abilities.
. Effectively utilize to increase productivity and contribute to bottom
line profits.
. Evaluating the performance of staff at various levels both strengths
and weaknesses.
. Ability to listen and understand client needs.
. Responsibility to assist with increasing sales while minimizing the
risk of loss prevents.
. Manage and train a staff of 30 associates.
. Serve as manager supervising cashiers and customer service, tax
preparer operations.
. Responsible to ensure desired results of improved client experience,
achieve client retention targets while meeting or exceeding district
return and revenue goals, loss prevention.
EDUCATION:
John Marshall High School-Indianapolis, Indiana 1972 George
Robert College-Indianapolis Indiana A.S. 1974
361 NW 19TH Street
Pompano Beach Florida 33060
abjccg@r.postjobfree.com
CAREER OBJECTIVE: OFFICE & RETAIL MANAGEMENT
Highly motivated individual and knowledgeable whom seeking challenging in
an office or retail environment in all aspects of management, effective
operations and profitability. Specific strengths include strong team
organizational abilities, excellent management skills. Responsible to
ensure strong management skills training, and development, also ensure
excellent public relations and marketing abilities.
Key Strengths include:
. Proven record of outstanding sales and marketing achievement and
develop scale of strategic planning for the organization to
devise and implement innovative promotional. Maintain strong
client retention with an exceptional level of sale conversion.
. Instill professional standards of customer service with staff,
making recommendation for continuous improvement in quality of
service.
. Command excellent communication skills...strive for
perfection responsible...team player...
Organized detail oriented adaptable good
listener objective open minded
EMPLOYEE HISTORY:
12/2000-04/2010 H&R BLOCK (OFFICE MANAGER)
Kerry Meister Income Tax Service
Seasonal Position
Taxes
10/1995-02/2000 AURAFINS (LEAD CLERK)
Cathy Jewelry Company 10k-24k Gold Laid
off
Manufactory
10/1989-02/1995 M. STERLING (DEPARTMENT MANAGER)
Laura Sterling Men & Women Department Business close
Retail Store
07/1986-10/1989 COLONY (MANGER)
Lisa Symth Lady Junior Wear
Close So. Fl.
Retail Store
12/1985-07/1986 MOTHERHOOD MATERNITY (MANAGER) Susan
Maternity Appeal Better
opportunity
Retail
Store
09/1982-11/1985 L.S. AYRES (LEAD
CLERK) Account Payable
Relocated
Department Store
08/1978-09/1982 HYATT REGENCY (ASST. MANAGER)
Room Service
Better opportunity
Hotel
07/1975-08/1978 SEARS
(SALE CLERK) Men Appeal
Better opportunity
Retail Store
Select Achievements:
. Successfully managed all aspects at H&R Block which generated over
$600,000 or more, within 3 1/2 month in annual revenue.
. Increase business new client percentage through improved staff
training.
. Established and managed office, implementing a 3874 client service
number.
REFEREMCE:
Information is available upon request.
EXTRA SKILLS:
Public Notary, H & R Block Tax Instructor
ADDITIONAL SKILLS:
WordPerfect PowerPoint Excel Microsoft Word 10-
Key Copy Machine Check Machine
Contact this candidate