Customer Service Human Resources

Diana Gabriela Aguilera Vazquez

Cel: 480-***-****

E-mail: abjbjt@r.postjobfree.com

BILINGUAL Customer Service, Data Entry Interpreter/Translator,

Human Resources & Office Admin Assistant

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. Strong organizational skills, bilingual capabilities, ability to

take the initiative and make decisions following the company

standards. Desire for personal and professional growth

Advanced Word, Excel, Power Point, Outlook and Microsoft user.

Business Development and HR experience as Administrative Assistant and

Bilingual Customer Service. Knowledge of organizational structure,

functions and procedures. Professional telephone practice. Flexible to work

unscheduled overtime as needed. Handling highly confidential and sensitive

information. Ability to work independently with minimal supervision.

Develop and implement administrative procedures. Effective interpersonal

skills.

. Responsible, dependable, and reliable

. Proficient with computers

. Strong interpersonal and communication skills

. Logical, analytical, and detailed

. Results focused

. People oriented

. Trustworthy

LANGUAGES

CAPABILITY: Spanish - native language; English - excellent, French - fair.

OTHER: Multi-Cultural adaptability (have traveled and worked in other

foreign countries)

WORK EXPERIENCE

Vangent Phoenix Census PDCC - Census 2010 - January 2010 - August

2010.

Data Entry Operator

Supporting the Census Paper Data Capture Center. Responsible for

viewing screen, responding to system promptly, and keying correct

characters.

Entering data into the computer, which includes keyboard entry,

scanning and voice recognition. Entering transactions after the fact (batch

data entry). Deciphering poor handwriting from a source document and

entering into the computer.

DES - April 12 - 20 2010.

Translator

Translating documents from English to Spanish for DES to place them on

their web site available for downloading, (temporal assignment)

Inner Light Health Care - June 2007 - October 2009.

Medical Receptionist, Interpreter

. Greeted patients, prepared them for office visit at time of

appointment

. Answered all incoming calls; assessed caller's needs, and directed to

appropriate personnel

. Checked messages from answering system

. Appointment scheduling

. Appointment preparation (confirming appointments, ordering films,

preparing charts)

. Exam room preparation: changing sheets and pillow-cases

. Exam ordering and prior authorization if required: Diagnostic Imaging,

Lab work, and other special studies

. Facilitates referrals to other specialists

. Took demographic information of new patients and begun registration

process

. Office opening and closing

. Demonstrated an understanding of patient confidentiality to protect

the patient and practice

. Followed policies and procedures to contribute to the efficiency of

the front office

. Demonstrated positive interpersonal relations in dealing with fellow

employees, supervisors, and physicians and their offices, and hospital

staff so that productivity and positive practice relations are

maximized

. Interpreted communication between patients and staff. Advocated for

patients and informed staff and patients of relevant cultural issues.

. Accurately transmitted messages between Limited English Proficiency

(LEP) patients, healthcare providers and clinical support staff.

Translated accurate, written versions of documents or medical records

upon request. Focused on the patient/client as top priority.

SpeakFirst Tempe, AZ - May 2003 - March 2007.

Operations Manager

. Administrated all the office, making decisions for the business sake,

paying employees, managing different schedules, coordinating courses,

calling new clients, selling language courses, teaching, medical

interpreter, translation of documents for different clients and

topics, from legal, business, commercial, etc. Coordinates the payroll

process, which includes processing manual checks, auditing information

and running payroll on a bi-weekly basis.

. Entered information into the system including new hires, rate changed

address, benefit information, and terminations.

. Greeted, directed, and assisted visitors and employees to the Human

Resources department; providing information and answers and adheres to

any requests.

The Tribune 120 West First Avenue - March 2002 - June 2002.

Human Resources Assistant

Make statistics of the newspaper production, translating short

articles Hiring personnel, welcome new employees, set parts orders, and

prepare pay-roll. Distributors Representative

Forever Living Products Scottsdale Arizona - September 2001 -

November 2001

Bilingual Customer Service Associate.

Up date software, answer distributor's phone calls in English and

Spanish. Solve problems with product's delivery. Follow up 4 areas

activities.

EDUCATION

. GED.

. Business Bachelor's Degree, inconclusive.

. Six years of general office experience required, previous HR or

payroll experience desired.

. Computer skills in Word, Outlook and internet applications.

. Excellent organizational, customer service and multi-tasking skills.

Translator - Hamline University San Paul MN

Studied in a University Bs. of Business Administration for one year.

Received Toefl, First Certificate of English and Proficiency Certificates

in Mexico City and when studying in USA.

Courses taken Programming, Planning, Strategies and Evaluations for

Learning. Methodologies, Techniques and Material to teach English as a

Second Language, Bank Accountability, PC Introduction, Work Organization,

Commercial Credit Cards and Stand BY'S. I have a full command on computing.

University of Tucson Tucson, AZ 10 2006 - 10 2006

. Diploma as Translator Certification,

University of Tucson Tucson, AZ 6 2004 - 11 2004

. Diploma as Simultaneous Court Interpreter

Desert Banner Hospital Mesa, AZ 2000 - 6 2002

. Diploma received as a Medical Interpreter

Mesa Community College 5 2002

Some College Coursework Completed,

. Leadership & Management 2 2001

ATTA American Translators Association Member

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