Customer Service Manager

Jermaine A. Kimble

*** ********* *****

College Park, GA 30349

678-***-**** home

770-***-**** Cellular

JKimble76@comcastnet

SUMMARY OF QUALIFICATIONS

- Ten years of experience in the audit/compliance field

- Several years of managerial experience

- Excellent analytical and problem solving skills

- Excellent computer based skills

- Thorough knowledge of the Fair Credit Reporting Act (FCRA)

- Association of Certified Fraud Examiners Member

- Willing to travel as required

EXPERIENCE

06/07-Present Regulatory Compliance Auditor - Equifax Atlanta, GA

- Responsible for the planning, coordinating, conducting, and reporting of

strategic, operational, and compliance investigations of Equifax resellers,

third party vendors, and businesses that utilize Equifax financial products

as well as consumer data as regulated by State and Federal Agencies

- 2008 Chairman's Award Winner for the development of the Equifax FCRA

Compliance Program to be taken by all Equifax and Talx employees who have

access to consumer data

- Recognized by the Equifax Senior Leadership Team (SLT) for assisting

Equifax acquisition Talx in becoming compliant with Federal and State

regulations

- Prevent and detect fraud, waste and mismanagement, while promoting

accountability and efficiency in Equifax programs and operations.

- Perform information system audits of operational, performance,

compliance, electronic data processing, and financial systems

- Develop audit strategies for a globally diverse team, including North

America, South America and Europe

- Lead communication efforts on policies and procedures with internal and

external clients

- Develop training materials for both Equifax employees and customers to

ensure FCRA compliance

- Interpret and ensure compliance with Federal and State laws and

regulations, contract standards and guidelines

07/01-04/07 Compliance Manager - BVJS Associates NY, NY

- Hired, supervised, and managed a professional team of auditors and fraud

investigators with a wide range of experience, into the investigation of

suspicious Merchant bankcard transactions

- Awarded the 2006 Annual Team Award for a 22% decrease in fraud and

chargeback losses

- Created and developed risk management policies & procedures

- Planned and conducted compliance reviews of merchant's bankcard

transactions

- Conducted and coordinated bankcard and e-Commerce fraud investigations

- Evaluated internal control structures and data to identify weaknesses and

associated

Continued

Jermaine Kimble Page 2

risks and made recommendations on how to mitigate those risks

- Assisted in the development of a Payment Card Industry (PCI) task force

to ensure compliance with PCI DSS regulations

06/99-07/01 Auditor - BVJS Associates NY, NY

- Promoted to compliance Manager after years of success and recognition

from Management.

- Performed analysis of high-risk transactions via real time queues and

after the fact reports to identify unauthorized credit card use

- Analyzed credit reports to underwrite applicants for financing for

various e-Commerce businesses

- Audited merchant credit card processing activities to ensure compliance

with Visa / MasterCard rules and regulations

- Audited exceptional activities according to bankcard industry regulations

05/95-12/98 Loss Prevention Investigator - JC Penney Atlanta, GA

- Conducted investigations on employee theft and other losses to the

company

- Evaluated branch operations, appraise the performance of store security

and customer service representatives

- Analyzed the efficiency of various departments and recommend areas for

improvement

- Interviewed and trained new loss prevention officers

- Reviewed and approved store security incident reports

ADDITIONAL SKILLS

- Highly experienced with computers and most software: Windows, Microsoft

Office Suite, Lexis-Nexis, TSYS (Vital), First Data Resource (FDR), Oracle,

e-Falcon/HNC- Experienced with various fraud prevention tools: Kite

Management, ATM Excessive Usage Reports, PPS & IP Inspector

- Highly experienced in contract analysis

- Highly experienced with General Accounting Principles (GAP)

- Highly experienced credit underwriter

- Experienced with PCI Compliance Regulations

- Experience with both Six Sigma and LEAN

EDUCATION

08/94-05/99 Clark Atlanta University Atlanta, GA

Awarded the degree of Bachelor of Arts majoring in Criminal Justice

Relevant Courses:

Business Law, Statistics, and Methods of Research, Economics, Ethics,

Psychology, and Public Speaking

INTERNSHIPS

02/99-05/99 Probation Officer State of GA Department of Corrections

Atlanta, GA

- Counseled and advised adult probationers on community service

- Monitored progress through regular meetings with probationers and their

supervisors

- Provided referrals to counseling groups for drug and alcohol treatment

- Maintained a list of employment agencies for job

referrals

05/93-09/93 Investigator New York City Department of Investigation NY, NY

- Assisted in the investigation of organizations that were seeking to do

business with the Park and Recreation Department of the City of New York

- Analyzed credit reports and references

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