Customer Service Sales

L uis Estrada-Montes

***** *** ***** **. *** Antonio TX 78233

E- Mail Address: abja90@r.postjobfree.com Phone: 210-***-****

O bjective

To obtain a part time opportunity. Where I can use my knowledge and skills for the growth of a company and a

opportunity that will allow me to experience & utilize my skills and ability to continue to drive improvements and

maximize efficiencies to better the business in a profitable direction.

P rofessional P rofile

Highly competitive, self starter, organized, fast learner, team player, disciplined and goal oriented. Trustworthy, strong

work ethic and willingness to work hard to achieve the employers’ objectives. Proficient in planning, problem-solving,

excellent interpersonal communication skills and the ability to work with people of diverse backgrounds to listen and

determine the needs of customers before offering a solution. Ability to provide conversation based translation and

mediation service to non- English speakers, business owners, customers and employees. Offer outstanding team

leadership and the ability to motivate and direct others in a supportive and cooperative team environment. The capacity to

follow through with projects from inception to completion. Proficient with all administrative policies, regulations and

safety requirements required by the industry.

S umma ry Qualifications

One year as transportation Master Freight Broker.

Four years of experience in the Transportation & Logistics Industry.

Seven years in Management & Supervising.

Seven years as a Business Administrator and bookkeeper.

Four years of experience as Event Coordinator & Planner.

Seven years of experience, as a Team leader of Ten to Fifteen staff members.

Eight years of experience, sorting and inspecting products, parts and equipment.

Seven year as a Inside, outside sales rep.

Over Seven years of experience in establishing sales and circulation goals and motivating staff to attain goals.

Eight years of experience in accounting, pay roll, time schedules, receipts, invoices, BOL & legal documents.

Eight years of experience, handling large amounts of money on a daily basis and banking transactions.

Three +years of experience as a dispatcher.

Eight years of experience as a cashier.

Six years of experience in computers & commercial equipment.

Two years of Night Club Promoting.

Seven year bartending and as a bouncer.

Heavy focuses on customer service of subscribers, advertisers and inter-company clients.

Class A’ driver license, with a clean driving record.

Exceptionally well organized, multitasking, strong work ethic and willingness to work hard to achieve employer

objectives.

P rofessional Experience.

Coast to Coast Solutions L LC

San Antonio TX. 78232 From. September 2009

To. Present

Transportation Freight Broker. Supervisor. Rho C. 210-***-****

Transportation Advisor, Cold Calling, Dispatching, Marketing, Sales, Customer Service, Claim Rep, Business Administrator, Book

Keeper, Team Leader, Incoming Calls, Out Bound Calls, Faxing, Legal Phase, Customer support, Banking, Shipper & Carrier Data Base

and Fallow ups.

CUMBALA N IGHT CLUB.

2908 Mission rd. San Antonio TX 78214 From. April. 2008

To. August 2009

Supervisor, Promoter, Administrator. Supervisor. Yolanda A. 210-***-****

Supervised a 575 people capacity building & Team leader of 10-25 staff members, event organizer and staff trainee. Creator of new event

promotions, marketing strategies and advertizing. Managed company product orders, in charge of maintaining a good relationship with

vendors, booked bands, DJ’s, Artists. Responsible of banking and the control of the weekly revenue of seven to twenty five thousand

dollars weekly. City inspections, permits, tabc and implemented our staff to comply with all administrative policies, regulations and

safety requirements. Inspected equipment & products, stocked and kept inventory. Open, closed business and worked double shifts when

needed on call 24 hours...

TOWN TOYZ TRUCKING L LC From. October 2007

San Antonio TX 78233 To. October 2008

Dispatcher, Coordinator & Driver. Supervisor. Patricia 210-***-****

On call 24 hours seven days a week. Dispatch more than 15 trucks, Bid on new projects, find new business leads. Follow every load

from pick up to delivery. Offer outstanding team leadership and motivated and directed others in a supportive, save and fun

environment. Multitask, Inventory control and equipment inspection. Bookkeeping, AP and AR. Strong planning, problem solving, and

hard negotiation to maintain the business at top performance. Implemented every member of our staff and sub-contractors to comply

with all administrative policies, regulations and safety requirements.

EL OJO DE AGUA Enterprises L LC From. April 2003

3132 East 12th s treet. Oakland CA. 94601 To. September 2007

Management / Administrator. Supervisor. Jose F. E. 510-***-****

Team leader of 12 staff members, sales representative, customer service and claims rep. Responsible of the business Banking and weekly

money control from twenty to sixty thousand dollars weekly. Marketing, Advertising, event coordinating and the creation of sales

strategies. Production control and inventory. Vendor & Client relationship influence to create new business or maintain the business

performance. Contacted new lead and coordinated upcoming contracts with the city & large companies. Inspected new inventory

equipment & products and repair equipment if needed. Invoicing, AR, AP, bookkeeping and accounting, etc. Responsible for opening

and closing, worked double shifts when needed on call 24 hours.

D L C Custom Wheels. From. January 2003

San Leandro CA 94577 To. April 2005

Sales Rep, Customer Service. Supervisor. Joaquin M. 510-***-****

Sales Representative, prepared show room, Customer service, handled phone calls, cashier, placed the company’s orders, received and

stocked the merchandise and kept inventory. Provided translation to non-English speakers. Marketing and advertising, inspected new

equipment, products and sorted orders. Fill out all necessary paper work to keep the business operating efficacy.

K ey Accomplishments.

Offer outstanding team leadership, Customer Service & motivating team members to meet deadlines and goals. Motivated

team members to boost customers service, sales goals, production and efficiency to increase the business revenue and

production by a 5-20%. Created new marketing and advertising strategy to increase sales but also lower the company’s

expenses and over head by 5-40%.

E ducation.

Journeyman Certified. 2009 Class A’ driver license. 2007

• Arroyo High 2003 Graduated

Master Broker. T A B C certified. 2003

one year early with 4.00 GPA 2009

& a Scholar Ship.

Computer Skills & Other

Quick Books Pro / Perfect Exp / Retail equipment / Air tools, Power tool an other

Office X P / Simply Accounting / Restaurant Equipment / Money Scanners.

Microsoft Word / Word Perfect / Hand Scanners / Credit card machines

PowerPoint / Quattro Pro / Inventory equipment / ID scanners

Excel / Windows 7 / Registers & touch screens / Bar equipment

Publisher / Adobe Reader

Type 35 WPM / Open Office All transportation & Brokerage Software’s. Mile Pro,

10 Key by Touch Internet Truck Stop, save sat, rate matrix, FMCSA & much more.

Languages

Bilingual

English - Read & Write 80% / Spanish - Read & Write 80%

L uis Estrada-Montes.

210-***-**** or abja90@r.postjobfree.com

Thank you for the opportunity of taking the time off your company to reviewing my resume.

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